Hendrick Motors of Charlotte - Mercedes-Benz

I could not be any more pleased with the overall experience I had in becoming an owner of a Mercedes-Benz. Everything was perfectly delightful. experience I had in becoming an owner of a Mercedes-Benz. Everything was perfectly delightful. More

It was an amazing experience with Hendrick! I was treated with the highest level of respect. Doing business with them is filled with sincerity and professionalism! with the highest level of respect. Doing business with them is filled with sincerity and professionalism! More

Great Service and Speed Just like the Mercedes-Benz brand, the service at Hendrick Motors of Charlotte - Mercedes Benz is 5 star top notch. My car was taken straight to servi Just like the Mercedes-Benz brand, the service at Hendrick Motors of Charlotte - Mercedes Benz is 5 star top notch. My car was taken straight to service while I waited in their nice, clean, and relaxing waiting room with delicious snacks and beverages. Servicing the car took exactly as much take as they said my service will take. If the car was to take much longer than they estimated or need to be repaired they were ready to get me in a nice new loaner so I may continue the rest of my day with no further disruption. My car service representative, Joey Tillis, came over to the waiting room intermittently to keep me up to date on how my car was doing and how much longer it will take. It was nice to see that they care and understand that your time is valuable. Once my car was done, I was able to seamlessly get into my car and head home. It was nice to see that with a global Pandemic going on they were kind enough to disinfected my interior free of charge. More

Unfortunate Experience Leased a lemon. MB to buyback. Hendrick didn't offer to help purchase another vehicle. Purchased another MB elsewhere. Great experience with Service R Leased a lemon. MB to buyback. Hendrick didn't offer to help purchase another vehicle. Purchased another MB elsewhere. Great experience with Service Rep Alex More

Consistently Great Experience - Sales and Service I have had an excellent experience - from Cam in sales to Michael and Eric in service. Everyone goes the extra mile and genuinely cares about the I have had an excellent experience - from Cam in sales to Michael and Eric in service. Everyone goes the extra mile and genuinely cares about the customer experience. I was initially very pleased with the ease of negotiating a deal on a car that I really wanted. And - I continue to be impressed with the service experience. Excellent - and excellent every time, which is really what makes Hendrick Mercedes stand out from other dealerships. More

Premium Client Service Joey and the service team always go above and beyond. They offer complimentary pick up and delivery. The motto has always been to keep it clean and Joey and the service team always go above and beyond. They offer complimentary pick up and delivery. The motto has always been to keep it clean and they do an outstanding job. Thank you so much Hendrick Motors of Charlotte. More

Jonathan Fortier, Service Advisor I have been a customer of Hendricks since 1999, Beck Imports @ that time.. I bought my first Mercedes SLK 230 and continued to purchase Mercedes from I have been a customer of Hendricks since 1999, Beck Imports @ that time.. I bought my first Mercedes SLK 230 and continued to purchase Mercedes from them as well as have all servicing done there.. Their customer service is second to none. Very courteous, friendly, knowledgeable and professional. When I bring my car in they are there to greet you and assure you that you will be taken care of. They are really good to me! I love them!!!! More

David Vaughn: 5 stars for his superior service. He is attentive, professional & very knowledgeable. Feel confident when my car needs service. Repeat & satisfied customer! Thank you! attentive, professional & very knowledgeable. Feel confident when my car needs service. Repeat & satisfied customer! Thank you! More

I had an issue with the leather console in my car. Talked with the service manager and he was understanding and quick to solve the issue. I’m a happy customer. Thanks Tim Calo with the service manager and he was understanding and quick to solve the issue. I’m a happy customer. Thanks Tim Calo More

Sprinter Service The service department goes above and beyond average to keep my Sprinter in top notch condition. I would not go anywhere else. They make sure all my q The service department goes above and beyond average to keep my Sprinter in top notch condition. I would not go anywhere else. They make sure all my questions are answered no matter how off the wall . More