Hendrick Motors of Charlotte - Mercedes-Benz

My 2015 Mercedes was towed to Hendrick Motors on Independence Blvd on Oct 2nd, after breaking down. I called Tim Calo, Service Manager and he immediately offered help. I was anxious and upset a Independence Blvd on Oct 2nd, after breaking down. I called Tim Calo, Service Manager and he immediately offered help. I was anxious and upset and was immediately relieved. He is the "BEST" Service Manager I have ever encountered. I'm sure his job is very demanding and stressful, but, you wouldn't know it. He listens, evaluates the problem and comes up with a solution. A very caring and pleasant person. Hendrick Motors is Blessed to have him and I'm sure people purchase vehicles there because of this. Thank You Tim Calo for your help at this time of need. Catherine Watts, Pageland, SC More

We worked with David King for our purchase experience and we could not be more pleased! He was simply awesome! It took us a while to make a decision and ultimately the purchase. David was so helpful and very we could not be more pleased! He was simply awesome! It took us a while to make a decision and ultimately the purchase. David was so helpful and very patient during the whole process. Honestly, we typically dread the vehicle purchase experience. However, our experience with David and Hendrick of Charlotte has changed our perspective. More

Great Customer Service during the purchase of a new vehicle as an out-of-state customer. The transaction from Sales, Finance, Transportation, and delivery outstanding vehicle as an out-of-state customer. The transaction from Sales, Finance, Transportation, and delivery outstanding More

Took car in for service on short notice for a battery problem. Got me in and back on the road, close to closing time. Took time to explain the problem and reason for costs problem. Got me in and back on the road, close to closing time. Took time to explain the problem and reason for costs More

I believe the young man name was Michael. His knowledge of my car was exceptional. He honored my warranty on my tires. The A service performed on my car was outstanding no conplaints. Everyone was professi of my car was exceptional. He honored my warranty on my tires. The A service performed on my car was outstanding no conplaints. Everyone was professional and I did not have to wait more than a couple of hours. Michael kept me well informed on changes done to my car. More

Recently had several service visits with a "new" used 2011 E350 4MATIC wagon. Each visit was delivered as described in the time frame promised...and done very professionally. I waited on the car each t 2011 E350 4MATIC wagon. Each visit was delivered as described in the time frame promised...and done very professionally. I waited on the car each time and the waiting area was very conducive for remote work. So, killed two birds in one stone with each visit! My service rep each time was Chong Lee who provides a superbly professional customer experience. More

I was passing through Charlotte on my way to a wedding in SC. They worked me in on a packed Friday morning, i was told it was a 4 hour repair and the car would be ready by 5pm. I explained, I would miss SC. They worked me in on a packed Friday morning, i was told it was a 4 hour repair and the car would be ready by 5pm. I explained, I would miss the rehearsal at 7 pm. They took my vehicle straight back and had me on the road before 2pm. They were outstanding, More

Great service by Chris Biche at Hendrick Mercedes. He was very helpful. They have a very nice waiting area. I was in and out quickly. very helpful. They have a very nice waiting area. I was in and out quickly. More

Very friendly service rep. Work was done after a Very friendly service rep. Work was done after a consultation with the service rep. Work was done in a timely manner Great to get a car wash incl Very friendly service rep. Work was done after a consultation with the service rep. Work was done in a timely manner Great to get a car wash included More