Hendrick Motors of Charlotte - Mercedes-Benz

During my recent trip to Mercedes, I had the opportunity to work with Kylie, the Front Desk Associate. She exceeded my expectations by helping me set up Bluetooth in my car and addressing all of my inquirie to work with Kylie, the Front Desk Associate. She exceeded my expectations by helping me set up Bluetooth in my car and addressing all of my inquiries with patience. Kylie's approachable attitude and deep understanding of the technology made the entire experience smooth and pleasant. Her outstanding customer service and eagerness to assist highlight Mercedes' dedication to quality. If you need any help, I strongly suggest reaching out to Kylie—she truly is a valuable member of the team. More

John D'Errico always takes great care of my car and he is knowledgeable and thorough!! We make sure we request him always! I trust John to always do what is right and make sure my car is in great running con knowledgeable and thorough!! We make sure we request him always! I trust John to always do what is right and make sure my car is in great running condition! Thanks John See you next time! More

As a woman having my car serviced has always made me feel skeptical in the past. Ever since I have had Eddie service my car, I know I am in good hands. I was referred to him by a friend for another opinion skeptical in the past. Ever since I have had Eddie service my car, I know I am in good hands. I was referred to him by a friend for another opinion. He explained to me what I needed without being condescending. He explained to me what I did not need that another tech had told me at another dealership. My car is now running the best it has ever been since working with Eddie. I will definitely send people his way. He’s the best! More

Servicing my Mercedes here is always a good experience, and I feel like I get treated very well! Tristan from the service side did very well in making sure I had a good time at the store today! and I feel like I get treated very well! Tristan from the service side did very well in making sure I had a good time at the store today! More

Miss Cook’s friendly demeanor and knowledge of the dealership layout made the whole process easy and stress-free. She knew exactly who to connect me with, ensuring a smooth transition to the next step dealership layout made the whole process easy and stress-free. She knew exactly who to connect me with, ensuring a smooth transition to the next step of my visit. More

Super excellent service and Jake is very friendly and efficient and always helpful and accommodating. efficient and always helpful and accommodating. More

I just purchased my second vehicle from Cassidy Maxwell. She made the whole process very easy. She is very knowledgeable and is such a pleasure to work with. I highly recommend Cassidy for any and all of y She made the whole process very easy. She is very knowledgeable and is such a pleasure to work with. I highly recommend Cassidy for any and all of your vehicle purchasing needs. More

I would like to thank you so much for your help, Kylie! Your support means a lot to me! She helped me with going over my car and setting up my Mercedes app. Her assistance made everything so much easier Your support means a lot to me! She helped me with going over my car and setting up my Mercedes app. Her assistance made everything so much easier, and I truly appreciate her expertise, patience, and willingness to ensure everything was perfect and stress-free. Thank you again, Kylie! More

I came in after parts had closed to have my key battery changed, and Kylie told me they were closed but went back and got a battery for me and changed it out. She also grabbed an extra battery for my spare changed, and Kylie told me they were closed but went back and got a battery for me and changed it out. She also grabbed an extra battery for my spare key at home. Her dedication and exceptional service truly impressed me. Kylie went above and beyond to ensure I was taken care of. Top-notch customer service More

This dealership has been so good to our family. We get all of our vehicles serviced here. Our service advisor keeps us informed of the status and had been kind enough to offer us a loaner vehicle. We get all of our vehicles serviced here. Our service advisor keeps us informed of the status and had been kind enough to offer us a loaner vehicle. More