Hendrick Motors of Charlotte - Mercedes-Benz

John D’Errico in servicing was very helpful. He was my service advisor. He was extremely knowledgeable, helpful and guided me on the process. I would definitely recommend John to my family/frien He was my service advisor. He was extremely knowledgeable, helpful and guided me on the process. I would definitely recommend John to my family/friends. More

Easy to schedule. Factory trained techs. Quality parts. Good communication with status. Appreciate the vehicle wash too Factory trained techs. Quality parts. Good communication with status. Appreciate the vehicle wash too More

Savannah was very pleasant and made sure everything was serviced on my vehicle and beyond. serviced on my vehicle and beyond. More

I recently had a fantastic experience at Hendrick Motors of Charlotte - Mercedes-Benz, thanks to Elkin. From the moment I walked in, he was incredibly very knowledgeable about the Sprinters and took the tim of Charlotte - Mercedes-Benz, thanks to Elkin. From the moment I walked in, he was incredibly very knowledgeable about the Sprinters and took the time to understand my needs. Elkin was always ready to answer my questions and offered valuable insights that helped me make an informed decision. His friendly demeanor and willingness to assist made the whole process enjoyable. I highly recommend Elkin and Hendrick Motors of Charlotte - Mercedes-Benz if you're in the market for a new Sprinter vehicle! More

Great car buying experience at Hendrick Motors of Charlotte! It was an easy process from start to finish and my sales consultant, Ted, was extremely helpful and knowledgeable. 10/10 for customer serv Charlotte! It was an easy process from start to finish and my sales consultant, Ted, was extremely helpful and knowledgeable. 10/10 for customer service and overall experience More

I was distance traveling and had an issue with my Sprinter. Jonathan my service rep made an effort to get me into his busy service queue to get me fixed and back on the road. He was very professional Sprinter. Jonathan my service rep made an effort to get me into his busy service queue to get me fixed and back on the road. He was very professional, personable, friendly, and polite. The Hendrix team was a real pleasure to deal with. More

Thanks for your help and your assistance for the service. I would come again as needed I would come again as needed More

During my recent trip to Mercedes, I had the opportunity to work with Kylie, the Front Desk Associate. She exceeded my expectations by helping me set up Bluetooth in my car and addressing all of my inquirie to work with Kylie, the Front Desk Associate. She exceeded my expectations by helping me set up Bluetooth in my car and addressing all of my inquiries with patience. Kylie's approachable attitude and deep understanding of the technology made the entire experience smooth and pleasant. Her outstanding customer service and eagerness to assist highlight Mercedes' dedication to quality. If you need any help, I strongly suggest reaching out to Kylie—she truly is a valuable member of the team. More

John D'Errico always takes great care of my car and he is knowledgeable and thorough!! We make sure we request him always! I trust John to always do what is right and make sure my car is in great running con knowledgeable and thorough!! We make sure we request him always! I trust John to always do what is right and make sure my car is in great running condition! Thanks John See you next time! More

As a woman having my car serviced has always made me feel skeptical in the past. Ever since I have had Eddie service my car, I know I am in good hands. I was referred to him by a friend for another opinion skeptical in the past. Ever since I have had Eddie service my car, I know I am in good hands. I was referred to him by a friend for another opinion. He explained to me what I needed without being condescending. He explained to me what I did not need that another tech had told me at another dealership. My car is now running the best it has ever been since working with Eddie. I will definitely send people his way. He’s the best! More