Hendrick Motors of Charlotte - Mercedes-Benz

Hendrick himself...a ace...employees...fair at best, no modern day training Online sales...a lazy dud Call back rep on poor review...a flop Manager Scallion listened...but no repair modern day training Online sales...a lazy dud Call back rep on poor review...a flop Manager Scallion listened...but no repair More

Scott Milker did everything he could for me!! The first vehicle was a little off but he made sure to make everything right and even brought my new car to me at work!!! Smooth deal and a great person to hav vehicle was a little off but he made sure to make everything right and even brought my new car to me at work!!! Smooth deal and a great person to have on your side!!! Thanks, Scott Miller for all you did!!! More

Poor customer service My appointment was at 8:00am I Poor customer service My appointment was at 8:00am I got responded by 9:35am I waited 1:35 minutes just for diagnostic very Disappointed Poor customer service My appointment was at 8:00am I got responded by 9:35am I waited 1:35 minutes just for diagnostic very Disappointed More

My first time dealing with this dealership and perhaps may be my last. The communication was very poor. Initially scheduled service for a recall on 6/10/21 and finally got that work completed on 7/20/21 a may be my last. The communication was very poor. Initially scheduled service for a recall on 6/10/21 and finally got that work completed on 7/20/21 after two visits. They didn’t have parts during first visit and never contacted me once parts were in. In addition, they failed to install a trim piece that was ordered during 6/10 visit. Overall not impressed. 21 GLC 300 More

The staff was very professional and knowledgeable,Michael was very helpful and he did a video on the problem and what it will take to fix the problem. Thanks Michael was very helpful and he did a video on the problem and what it will take to fix the problem. Thanks Michael More

Service is always exceptional. Ricky was outstanding…kind. Courteous and kept me informed outstanding…kind. Courteous and kept me informed More

I had my E-Class serviced this month at Hendricks Mercedes on Independence Blvd. Michael Deur is my service advisor. I appreciate his ensuring that all of my services were performed to my satisfactio Mercedes on Independence Blvd. Michael Deur is my service advisor. I appreciate his ensuring that all of my services were performed to my satisfaction, regardless to how small or significant. Both Michael and the service experience met my all of my expectations. I'm a pleased customer. More

Took my car in for service And was very impressed with staff and quality of work. The dealership was very courteous polite and kind towards your needs. They have earned my business For as long as I have staff and quality of work. The dealership was very courteous polite and kind towards your needs. They have earned my business For as long as I have my vehicles. I would recommend Hendrick motors of Charlotte to anyone looking for a vehicle or service you will not be disappointed. More

Michael was fantastic. He kept me informed and detailed my car after the service was complete. I would definitely recommend the dealership to a friend my car after the service was complete. I would definitely recommend the dealership to a friend More

We recently went to this dealership to look at certified pre-owned mercedes and found a car that we loved. Scott Miller assisted us and we were very pleased with every aspect of our experience. We absolutel pre-owned mercedes and found a car that we loved. Scott Miller assisted us and we were very pleased with every aspect of our experience. We absolutely love our new (to us) Mercedes C43 AMG and would highly recommend this dealership and Scott Miller! More