Hendrick Motors of Charlotte - Mercedes-Benz

From our first contact online with Hendrick Motors of Charlotte and all the way through the sales and delivery process, our experience with all of the people at Hendrick exceeded expectations. Our spe Charlotte and all the way through the sales and delivery process, our experience with all of the people at Hendrick exceeded expectations. Our special Thanks go to Scott Miller our Sales Consultant, Michael Fargas, our Finance Manager, Fred our walk-around and vehicle demonstration expert, and Sarah, our Client Services Manager. We drove 900 miles to do business with Scott, Michael, Fred and Sarah and are so glad we did. These wonderful people give Hendrick Motors the Great Reputation that the dealership deserves and can be so proud of. More

John D’Errico was very helpful when I brought my car to the dealership. Answered all questions and extremely informative. the dealership. Answered all questions and extremely informative. More

Elkin es una excelente persona , un gran vendedor , su atención fue muy buena , y próximamente comprare otro carro con el . atención fue muy buena , y próximamente comprare otro carro con el . More

There is unusually hassle associated with any car servicing process but Kristan made sure that wasn't the case for me. He's knowledgeable, courteous and goes the extra mile for his customers! He hand servicing process but Kristan made sure that wasn't the case for me. He's knowledgeable, courteous and goes the extra mile for his customers! He handled all my questions with the ease and comfort of someone who is clearly very thorough and experienced. Overall wonderful service! More

Scott Miller was wonderful working with us we never came to the dealership before we took possession. When we got there the car was ready to go we signed some papers and was on our way. Highly recommend thi to the dealership before we took possession. When we got there the car was ready to go we signed some papers and was on our way. Highly recommend this dealership for anyone interested in buying a Benz. Definitely will use them again More

Jake did a good job during my recent visit to Hendrick motor to service my Mercedes Benz motor to service my Mercedes Benz More

Mercedes-Benz service department is a top-notch facility! !!Staff members are professional and courteous! !!Staff members are professional and courteous! More

Very courteous staff in the service department! Provided thorough explanations of the process, problems determined, repair needs, detailed pricing and expected service time required. Kristan was wa Provided thorough explanations of the process, problems determined, repair needs, detailed pricing and expected service time required. Kristan was warm, very professional and extremely responsive to my questions! Thank you Kristan for this most positive experience! More

Pre-ordered a vehicle. After a nearly two-week delivery delay, the car presented to me wasn't the one I was expecting. I expressed this and ended up in a very hostile envir After a nearly two-week delivery delay, the car presented to me wasn't the one I was expecting. I expressed this and ended up in a very hostile environment. I truly thought the employee Noel was going to knock my lights out. It was a very demeaning, dehumanizing, and degrading experience. This team could use some training on how to close deals and/or even the art of disagreeing. Their mannerisms were beneath the Mercedes luxury brand and a very poor reflection of Hendricks Auto Group. More

Karen Ferrara Finance Manager will sell you warranties and connect things to the account you do not need. The manager Mr. Minnick is a nice person, not a great problem solver. Never would utilize this dea and connect things to the account you do not need. The manager Mr. Minnick is a nice person, not a great problem solver. Never would utilize this dealer for anything. Dr. ERDurham More