Hendrick Motors of Charlotte - Mercedes-Benz

I always had mediocre credit to bad credit. Been to other dealerships to buy a car and got turned down. Never a good experience always got credit shamed. i was referred to see Rakesh at Mercede Been to other dealerships to buy a car and got turned down. Never a good experience always got credit shamed. i was referred to see Rakesh at Mercedes-Benz on Independence the Hendrick dealership. No stress in anyway, literally wanted to just get into a car, but a good one, a German one. He showed ma used 2017 c class that was around my budget low 20s and got right to business. i filled out the credit app at his desk. he help guide me through it to make sure it was done properly. He kept going back and forth to the managers desk and another office, but gave me his cell so i can text him if i needed anything while he worked for me. after about 10min he returned explained he sent the car to detail and gas up and to follow him to the office where we can get the final decision. I did not have money to put down either. But low and behold, I got approved!!! Payment was around where i needed it to be and he told me just try to pay a little more each month to bring down the principal. Apparently that dealership works with many banks and will try their best to get you approved. Im going to buy every car from them forver from now on. More

I actually bought my car from a used car dealership an E300. i needed some accessories for it. I dropped by the Hendrick Mercedes dealership on Independence to inquire about what accessories are made for E300. i needed some accessories for it. I dropped by the Hendrick Mercedes dealership on Independence to inquire about what accessories are made for my car. Rakesh assisted me with the whole process. I have the night package on the car. i added a lip on the trunk in black which had to be order and painted and he said he will assist in managing the timeframe and expectancy on it. He showed me value in the rubber mats which are far better than fabric mats which degrade over time. I picked up a bottle of the concentrated windshield washer fluid, definitely the best solution made for windshields. very effective. The rubber mats and windshield washer fluid are must haves for any car trust me. More

I have worked with many dealerships before. Customer complaints come with the territory. My deal is how they handle the complaints. Just have an organized system or something in place to move t Customer complaints come with the territory. My deal is how they handle the complaints. Just have an organized system or something in place to move the issue along a resolution path. this is why customers take their complaints public to social media sites. I want to say what a smooth proces and experience I have had with Hendrick Motors. i kept an open form of communication with my sales rep Rakesh via text. even though i would get regular calls from him over time. When any issue appeared I shot a text over. He keeps me in the loop with any open recalls and open communication with the service advisor as well. truly refreshing experience. More

I am a school bus driver, always noticed at drop off all the Mercedes-Benz lined up in the drop off lane. Never knew the price of these cars but knew they were costly. But why? On Saturday my day off, made the Mercedes-Benz lined up in the drop off lane. Never knew the price of these cars but knew they were costly. But why? On Saturday my day off, made my way to Benz dealer on Independence. had a chat with Rakesh about my interest in the car. He spoke to me about the history of the car and suggested a test drive. I am finally able to see what's all the hype about. the weather was a bit overcast, but had not rained yet but was getting dark. I wanted to see the e300 its a midsize car just big enough for my family. The minute i got in the car the lights caught my attention. It was unreal, how elegant it was. Took it for a test drive and it did not disappoint. Rakesh showed me all the features that came with the car and how useful and safe they are. so i did not end up buying that particular one we drove but i bought a CPO e300 which was basically the same thing for a lower price and more warranty coverage. I was sold. More

I have a lease already with like 1100 miles on it I brought it in to collect my rubber mats and while waiting I was in the showroom and I saw the series GLE 63 AMG!!! I had to have it. I was worried ab brought it in to collect my rubber mats and while waiting I was in the showroom and I saw the series GLE 63 AMG!!! I had to have it. I was worried about exiting my kease and what the cost would have been. so I asked my sales agent Rakesh who jumped on the phone with mbfs and they were able to switch my lease over I had to pay something but it was worth it so much. the sound of this car is freaking insane!!! absolutely love it bad! thanks Rakesh for hooking me up again!! More

brought my car in for a wheel alignment was no sure what was wrong with it. I’m not from NC so I googled for a Mercedes benz dealership and the Hendrick on independence Blvd was closest to me. I came in to was wrong with it. I’m not from NC so I googled for a Mercedes benz dealership and the Hendrick on independence Blvd was closest to me. I came in to front desk and Rakesh assisted me. He took my keys introduced me to the service advisor pulled my car into service bay and walked me thru the process. I had some work to do so he let me use the desk next to his as it was empty to do my work. He got me coffee and it made my day. The wait was not long at all given I didn’t have an appointment. He even said he’d buy my car from me and put me in a new car, very good sales strategy btw. More

Absolutely a fantastic experience being greeted as I was dropped off from the Uber driver I came here to browse cars as I needed one pretty soon. A gentleman (Rakesh) approached me within moments of my arri dropped off from the Uber driver I came here to browse cars as I needed one pretty soon. A gentleman (Rakesh) approached me within moments of my arrival. I didn't get bombarded with sales tactics or questions. It felt as if I were chatting with an acquaintance about my life. We spoke about family work and what I like about my previous cars. I ended up spilling my pain points on what I didn't like as well. It was very easy purchasing the car from him. I left with new tag within 90 minutes of my arrival. I knew I wanted a Mercedes Benz e class and I'm excited to drive it More

Hey, had a great experience with Rakesh Samaroo at one of the best sales man I’ve ever worked with, showed me a c43 fell in love with the sound of it and now I’m considering getting one! I bought some merch the best sales man I’ve ever worked with, showed me a c43 fell in love with the sound of it and now I’m considering getting one! I bought some merch from the shop too More

I got locked out my car. I lost my keys!! I got my car towed to Hendrick Motors after speaking with my sales man Rakesh. He got on top of things. He contacted whoever it may I lost my keys!! I got my car towed to Hendrick Motors after speaking with my sales man Rakesh. He got on top of things. He contacted whoever it may be got me a price for new set and handled all the paper work. My keys were delivered in a few days. In the meantime he was able to unlock the car remotely so I can get my belongings. The dealership really takes care of you I must say. I’m back in my car now and I have to say that was a nightmare but you need cool headed people around you to get you through the tough times… More

always reliable efficient and trustworthy. Michael always takes care of me and accomadates my schedule Michael always takes care of me and accomadates my schedule More