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Hendrick Motors of Charlotte - Mercedes-Benz

Charlotte, NC

5.0
865 Reviews

5201 E. Independence Blvd

Charlotte, NC

28212

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Showing 865 reviews

October 08, 2024

Great car buying experience at Hendrick Motors of Charlotte! It was an easy process from start to finish and my sales consultant, Ted, was extremely helpful and knowledgeable. 10/10 for customer serv More

by livingstonabby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ted Keopple
Oct 18, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Livingstonabby, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

October 01, 2024

I was distance traveling and had an issue with my Sprinter. Jonathan my service rep made an effort to get me into his busy service queue to get me fixed and back on the road. He was very professional More

by mtfuller.id8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Toth
Oct 06, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Mtfuller.id8, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

September 11, 2024

Thanks for your help and your assistance for the service. I would come again as needed More

by amitjain202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carly
Sep 14, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Amitjain202, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Thanks again for the recommendation, and have an amazing day!

August 30, 2024

During my recent trip to Mercedes, I had the opportunity to work with Kylie, the Front Desk Associate. She exceeded my expectations by helping me set up Bluetooth in my car and addressing all of my inquirie More

by Page
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kylie cook
Sep 06, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Page, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2024

john derrico was very friendly and approachable during my visit. Great customer service and I was treated very well. More

by peach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
john d'errico
Aug 31, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Peach, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!

August 27, 2024

John D'Errico always takes great care of my car and he is knowledgeable and thorough!! We make sure we request him always! I trust John to always do what is right and make sure my car is in great running con More

by GirlMom512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John D'Errico
Sep 01, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Girlmom512, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

August 15, 2024

As a woman having my car serviced has always made me feel skeptical in the past. Ever since I have had Eddie service my car, I know I am in good hands. I was referred to him by a friend for another opinion More

by Crclcollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
Aug 17, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Crclcollins, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!

July 26, 2024

Servicing my Mercedes here is always a good experience, and I feel like I get treated very well! Tristan from the service side did very well in making sure I had a good time at the store today! More

by ChandlerV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan L
Jul 30, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Chandlerv, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!

July 24, 2024

Miss Cook’s friendly demeanor and knowledge of the dealership layout made the whole process easy and stress-free. She knew exactly who to connect me with, ensuring a smooth transition to the next step More

by Page
Recommend Dealer
Yes
Employees Worked With
Kylie Cook
Jul 25, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Page, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

June 14, 2024

Super excellent service and Jake is very friendly and efficient and always helpful and accommodating. More

by tfblume
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Reeves
Jun 19, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Tfblume, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!

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