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Hendrick Motors of Charlotte - Mercedes-Benz

Charlotte, NC

Overview
Reviews
Vehicles
5.0
898 Reviews
Call Dealership (844) 505-0062
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5201 E. Independence Blvd

Charlotte, NC

28212

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Showing 898 reviews

March 21, 2025

I have been using this Mercedes service center for over 20 years. I have received excellent service since the day of purchase. Johnathan has been my service advisor and I am please with the service he has More

by asmoke8462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Toth
Report | Print
Mar 26, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Asmoke8462, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.

March 03, 2025

All went well. Everyone was courteous and explained all the items that err needing attention! More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick, Tatum Macomson
Report | Print
Mar 08, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Cathy, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!

February 22, 2025

Brought my SL 55 in for B Service, Cliff was great to do business with everything was streamlined and flawless. More

by williamsc2188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff Williams
Report | Print
Feb 26, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Williamsc2188, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 18, 2025

The service visit was efficient. After a bit of a hiccup with a dealer cancelled appointment due to inclement weather, the people at Hendrick Motors - Mercedes-Benz, went the extra More

by melthomdom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Feb 23, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!

February 13, 2025

I’ve been a loyal customer of this dealership since 2016 and I can honestly say that whatever concerns I have had the managers of this establishment has made sure I was satisfied when I left. Even if it too More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff Williams
Report | Print
Feb 14, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!

February 11, 2025

Buying my first Mercedes from Hendricks Motors of Charlotte-Mercedes-Benz was an amazing experience. More

by wonderousideas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor
Report | Print
Feb 14, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Wonderousideas, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!

January 30, 2025

Quick efficient service. No pressure . Great loaner car. I was very happy with the experience More

by michbon58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe,Jermaine, Savannah
Report | Print
Feb 03, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Michbon58, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.

January 22, 2025

Having been working with Hendrick Motors of Charlotte for 12 years now. Excellent customer service. Johnathon Toth was extremely helpful, professional and quick to communicate. Highly recommended. More

by rob thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathon Toth
Report | Print
Jan 26, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Rob Thomas, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 21, 2025

Great service, facility, and service advisor. In and out as promised. Patrick did a super job. More

by SCL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Bradey
Report | Print
Jan 26, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi SCL, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!

January 21, 2025

Excellent customer service. I would highly recommend. Mitch and the rest of the staff were informative and knowledgeable . More

by Momrose60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitchell
Report | Print
Jan 26, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Momrose60, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. We'll pass your compliments along to Mitch, If you have any questions, we will be more than happy to assist you! Thank you again!

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