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Hendrick Motors of Charlotte - Mercedes-Benz

Charlotte, NC

5.0
861 Reviews

5201 E. Independence Blvd

Charlotte, NC

28212

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Showing 861 reviews

August 27, 2024

john derrico was very friendly and approachable during my visit. Great customer service and I was treated very well. More

by peach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
john d'errico
Aug 31, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Peach, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!

August 27, 2024

John D'Errico always takes great care of my car and he is knowledgeable and thorough!! We make sure we request him always! I trust John to always do what is right and make sure my car is in great running con More

by GirlMom512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John D'Errico
Sep 01, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Girlmom512, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

August 15, 2024

As a woman having my car serviced has always made me feel skeptical in the past. Ever since I have had Eddie service my car, I know I am in good hands. I was referred to him by a friend for another opinion More

by Crclcollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
Aug 17, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Crclcollins, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!

July 26, 2024

Servicing my Mercedes here is always a good experience, and I feel like I get treated very well! Tristan from the service side did very well in making sure I had a good time at the store today! More

by ChandlerV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan L
Jul 30, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Chandlerv, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!

July 24, 2024

Miss Cook’s friendly demeanor and knowledge of the dealership layout made the whole process easy and stress-free. She knew exactly who to connect me with, ensuring a smooth transition to the next step More

by Page
Recommend Dealer
Yes
Employees Worked With
Kylie Cook
Jul 25, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Page, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

June 14, 2024

Super excellent service and Jake is very friendly and efficient and always helpful and accommodating. More

by tfblume
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Reeves
Jun 19, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Tfblume, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!

May 31, 2024

I just purchased my second vehicle from Cassidy Maxwell. She made the whole process very easy. She is very knowledgeable and is such a pleasure to work with. I highly recommend Cassidy for any and all of y More

by tracey.mullis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassidy Maxwell
Jun 05, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Tracey.mullis, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz

May 27, 2024

I would like to thank you so much for your help, Kylie! Your support means a lot to me! She helped me with going over my car and setting up my Mercedes app. Her assistance made everything so much easier More

by Johnrios1092
Recommend Dealer
Yes
Employees Worked With
Kylie cook
May 29, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Johnrios1092, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

May 27, 2024

I came in after parts had closed to have my key battery changed, and Kylie told me they were closed but went back and got a battery for me and changed it out. She also grabbed an extra battery for my spare More

by Nicolas
Recommend Dealer
Yes
Employees Worked With
Kylie Cook
May 29, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Nicolas, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Please don't hesitate to reach out if there's anything additional we can do for you.

April 29, 2024

This dealership has been so good to our family. We get all of our vehicles serviced here. Our service advisor keeps us informed of the status and had been kind enough to offer us a loaner vehicle. More

by Susan D'Errico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John D'Errico
May 01, 2024 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Susan D'Errico, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!

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