Back

Hendrick Motors of Charlotte - Mercedes-Benz

Charlotte, NC

5.0
867 Reviews

5201 E. Independence Blvd

Charlotte, NC

28212

Directions

By Type

Showing 867 reviews

February 26, 2023

Had the best experience working with Christian Perez and Chris Minick buying my E 450. We were treated first class and the process was super fast and easy. Not the typical dreadful experience in dealing wit More

by Brian clark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Perez
Mar 01, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Brian Clark, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 23, 2023

Kristan was great! I can’t say much more about his work ethic! Even when he was being pulled everywhere, he still came up to me with a comforting smile to give me assur More

by Lisa L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristan!
Feb 26, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Lisa L, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!

February 21, 2023

I relocated to Charlotte about 2 years ago and have been using Hendricks/Mercedes for all my SUV needs. I was given Chris Biche as my advisor and he truly is wonderful. He takes great care of my car and e More

by jvickers59@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Biche
Feb 24, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Jvickers59@gmail.com, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 21, 2023

Chris Biche my service advisor was great. He explained to me the process of getting my car serviced and the recommended time of service. I didn't feel pressured to get any additional services More

by Arlenefrancis71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Biche
Feb 24, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Arlenefrancis71, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!

February 21, 2023

An efficient running service operation , they keep you informed, through out the service process, return your car tested and clean every time. More

by Imfrankd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John D’Errico
Feb 24, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Imfrankd, thanks for your praise and kind comments about our team. Thank you so much again for your feedback! We hope you have a great day!

January 23, 2023

My tech Eddy was amazing very helpful, kind,thoughtful, caring, and put the customer first!! More

by Quade2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddy budha
Jan 25, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Quade2003, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!

January 17, 2023

so my review is for the great service we got from Rakesh. we didnt end up leasing a benz w Rakesh or at all but the service we got was amazing and i would suggest working with him if you are looking for a m More

by Benjaminpollard36
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rakesh
Jan 18, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Benjaminpollard36, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 16, 2023

Excellent experience - both purchases were seamless. The customer service received at Hendrick Motors of Charlotte is excellent. The dealership feels like a flagship store for the Mercedes-Benz brand in More

by Davidstewart2223
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rakesh
Jan 18, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Davidstewart2223, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 16, 2023

I did not know this but after about a year or so you lose features on your mercedes me app connect. and to enable them there's a subscription. I went in to see Rakesh and he explained to me unless you use e More

by Crystalperez890
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rakesh
Jan 18, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Crystalperez890, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

January 16, 2023

Did not know how to build out or spec my car online. i struggled with it on the website. So i came into the Hendrick Motors of Charlotte Benz Dealership. I met Rakesh who sat with me went thru a whole p More

by Neilphillips33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rakesh
Jan 18, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Neilphillips33, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

...
16
...