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Hendrick Motors of Charlotte - Mercedes-Benz

Charlotte, NC

5.0
863 Reviews

5201 E. Independence Blvd

Charlotte, NC

28212

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Showing 863 reviews

April 05, 2023

Excellent service. the dealership was very clean; the service rep (John Derrico was helpful and kept me informed on the status of the service. More

by wnewcomb48
Recommend Dealer
Yes
Employees Worked With
John Derrico
Apr 08, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Wnewcomb48, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz

April 03, 2023

John Derrico was very helpful when my car needed to be serviced. The facility was beautiful and he kept me informed of the ETA for my repairs. I will continue to use John as my service advisor. sm More

by Susan D'Errico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John D’Errico
Apr 05, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Susan D'Errico, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 11, 2023

This place is a joke. They list vehicles for thousands less than they are selling them (then claim it is an error on their website) they do not honor their prices, they ha More

by Josie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Efrem Lambert
Mar 14, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Here at Hendrick Motors of Charlotte - Mercedes-Benz, we strive for excellence, and are disappointed to hear that you received anything less. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (704) 972-5296. We look forward to hearing from you.

March 10, 2023

I brought my Mercedes-Benz to Hendrick Motors of Charlotte and kindly greeted by Jonathan Toth and he handled all of my concerns in a timely manner. Keep up the good work Jonathan and look forward t More

by BillP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Toth
Mar 14, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Billp, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 01, 2023

Best experience I have ever had buying a car. They knew their cars, products, and very accommodating and nice. More

by Kccnevada
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Perez and Chris Minick , . .
Mar 04, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Kccnevada, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!

February 28, 2023

Kristan is great, he is patient and throrough with his explanations, although the speaks quite fast sometimes, when he realizes I’m a bit lost, he will slow down and re explain to make sure I understand w More

by KP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristan S
Mar 04, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Kp, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

February 26, 2023

Had the best experience working with Christian Perez and Chris Minick buying my E 450. We were treated first class and the process was super fast and easy. Not the typical dreadful experience in dealing wit More

by Brian clark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Perez
Mar 01, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Brian Clark, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 23, 2023

Kristan was great! I can’t say much more about his work ethic! Even when he was being pulled everywhere, he still came up to me with a comforting smile to give me assur More

by Lisa L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristan!
Feb 26, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Lisa L, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!

February 21, 2023

I relocated to Charlotte about 2 years ago and have been using Hendricks/Mercedes for all my SUV needs. I was given Chris Biche as my advisor and he truly is wonderful. He takes great care of my car and e More

by jvickers59@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Biche
Feb 24, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Jvickers59@gmail.com, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 21, 2023

Chris Biche my service advisor was great. He explained to me the process of getting my car serviced and the recommended time of service. I didn't feel pressured to get any additional services More

by Arlenefrancis71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Biche
Feb 24, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Arlenefrancis71, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!

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