Hendrick Motors of Charlotte - Mercedes-Benz

Excellent service. the dealership was very clean; the service rep (John Derrico was helpful and kept me informed on the status of the service. the dealership was very clean; the service rep (John Derrico was helpful and kept me informed on the status of the service. More

John Derrico was very helpful when my car needed to be serviced. The facility was beautiful and he kept me informed of the ETA for my repairs. I will continue to use John as my service advisor. sm serviced. The facility was beautiful and he kept me informed of the ETA for my repairs. I will continue to use John as my service advisor. sm More

This place is a joke. They list vehicles for thousands less than they are selling them (then claim it is an error on their website) they do not honor their prices, they ha They list vehicles for thousands less than they are selling them (then claim it is an error on their website) they do not honor their prices, they have children for sales people and when you request to speak to the sales manager about it he is a complete jerk as well. My sister was trying to purchase a vehicle here last night and had the worst experience. Go somewhere else and save yourself the irritation and trouble. More

I brought my Mercedes-Benz to Hendrick Motors of Charlotte and kindly greeted by Jonathan Toth and he handled all of my concerns in a timely manner. Keep up the good work Jonathan and look forward t Charlotte and kindly greeted by Jonathan Toth and he handled all of my concerns in a timely manner. Keep up the good work Jonathan and look forward to working with you again in the future. More

Best experience I have ever had buying a car. They knew their cars, products, and very accommodating and nice. They knew their cars, products, and very accommodating and nice. More

Kristan is great, he is patient and throrough with his explanations, although the speaks quite fast sometimes, when he realizes I’m a bit lost, he will slow down and re explain to make sure I understand w explanations, although the speaks quite fast sometimes, when he realizes I’m a bit lost, he will slow down and re explain to make sure I understand what I am paying for, hats off to him! More

Had the best experience working with Christian Perez and Chris Minick buying my E 450. We were treated first class and the process was super fast and easy. Not the typical dreadful experience in dealing wit Chris Minick buying my E 450. We were treated first class and the process was super fast and easy. Not the typical dreadful experience in dealing with dealerships. They knew their product and made our experience the best. We are looking for our next Mercedes already. Thanks to you both! More

Kristan was great! I can’t say much more about his work ethic! Even when he was being pulled everywhere, he still came up to me with a comforting smile to give me assur I can’t say much more about his work ethic! Even when he was being pulled everywhere, he still came up to me with a comforting smile to give me assurance and updates. More

I relocated to Charlotte about 2 years ago and have been using Hendricks/Mercedes for all my SUV needs. I was given Chris Biche as my advisor and he truly is wonderful. He takes great care of my car and e using Hendricks/Mercedes for all my SUV needs. I was given Chris Biche as my advisor and he truly is wonderful. He takes great care of my car and explains everything to where I understand completely. My personality is to where I like to work with one person so we can build a mutual bond and they understand me, my needs and have that history. He definitely knows Mercedes and has always been very kind and caring. If Chris is off, I will not schedule with anyone else...I will wait for him to return so I can talk/schedule with him. Thanks Chris you R O C K! More

Chris Biche my service advisor was great. He explained to me the process of getting my car serviced and the recommended time of service. I didn't feel pressured to get any additional services He explained to me the process of getting my car serviced and the recommended time of service. I didn't feel pressured to get any additional services. Chris even helped me with the insurance claim and how it works. He answered all of my questions. More