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Hendrick Motors of Charlotte - Mercedes-Benz

Charlotte, NC

5.0
862 Reviews

5201 E. Independence Blvd

Charlotte, NC

28212

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Showing 862 reviews

April 26, 2023

John is the man! See him for all your service needs. Very professional, knowledgeable and helpful! We appreciate it so much. More

by Philly386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John D’errico
Apr 28, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Philly386, we are glad we could help! We hope to see you soon!

April 26, 2023

Took our car to John for service. As always he goes above and beyond and provided quick excellent service. We will always use John as he is an asset to us !! Well done. More

by marino411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John D Errico
Apr 28, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Marino411, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!

April 25, 2023

Terrific service, attention to details and timely completion of the SUV scheduled maintenance . Thank you. More

by Chtearte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John D’Errico
Apr 28, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Chtearte, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!

April 24, 2023

Tim, Jonathan, and the entire service team at Hendrick Motors of Charlotte are all wonderful to work with! Taking a vehicle in for service can be a stressful experience for the customer, but they make it More

by abbylivi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Toth, Tim Calo
Apr 26, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Abbylivi, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 22, 2023

Wonderful experience with Fred Dagenhard! ! Very professional and helpful. He’s a 5 star!!! He helped me with all the technology and walked me through everything!! More

by Lindaisser2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Dagenhard
Apr 25, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Lindaisser2, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!

April 18, 2023

Awesome service from my representative Chris B. Chris has been my service rep for 3 yrs now and I request him with every service visit. More

by michaeldpc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Biche
Apr 20, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Michaeldpc, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 12, 2023

Chris is the best. He kept me informed about the issues with my car during the inspection and did not try to charge an arm and a leg for the repair. I find him to be ho More

by twoodsdelta5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Apr 17, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Twoodsdelta5, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!

April 12, 2023

Great service and communication. Kept me informed. Sent video. Timeframe accurate. “Free” RV wash.. Price quote accurate. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John D’Errico
Apr 17, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hello Jim, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!

April 09, 2023

Nothing but world class treatment the entire service visit Chris is very informative and a pleasure to work with. More

by Purnellwoodjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in the service dept
Apr 12, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Purnellwoodjr, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 05, 2023

Excellent service. the dealership was very clean; the service rep (John Derrico was helpful and kept me informed on the status of the service. More

by wnewcomb48
Recommend Dealer
Yes
Employees Worked With
John Derrico
Apr 08, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Wnewcomb48, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz

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