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Hendrick Motors of Charlotte - Mercedes-Benz

Charlotte, NC

5.0
861 Reviews

5201 E. Independence Blvd

Charlotte, NC

28212

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Showing 861 reviews

June 15, 2023

Ben W was fantastic for regular maintenance on my AMG. I haven’t needed anything else. I will certainly trust Hendrick Motors of Charlotte - Mercedes Benz with any future maintenance or anything else my v More

by SteeleMe95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ben w
Jun 16, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Steeleme95, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 15, 2023

I recently went to Hendrick motors of Charlotte - Mercedes Benz and my experience was amazing. Received a good service and hospitality while waiting for my car. Highly recommend this place and Ben W More

by Bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ben w
Jun 16, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Bailey, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2023

I have been working with Ben W and have nothing but good things to say about him and his service! He always makes sure his customer leave happy and satisfied! Highly recommend! More

by Pearl V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben W
Jun 19, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Pearl V, it's experiences like yours that really keep us motivated! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 15, 2023

Hendrick Motors of Charlotte is very thorough and easy to work with. They also have a nice waiting area with very good refreshments. My service tech Ben W also sent videos after the service explaining the co More

by Outlaws22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben W
Jun 16, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Outlaws22, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!

June 14, 2023

Made an appointment for our Mercedes to be serviced. Everything and everyone was super nice. Great communication from the staff to us when our vehicle was done. Special compliments to Ben W for the vide More

by Malachi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben W
Jun 16, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Malachi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 14, 2023

Excellent service and communication. The waiting area is very nice. I love how I was able to get coffee at the coffee bar, finish some work and get a glimpse of my car being serviced in More

by 90'sGirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben W
Jun 16, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

90'Sgirl, we are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

June 14, 2023

The old adage "stay away from dealership's maintenance" was completely reversed in my mind while dealing with Ben W at Hendrick Motors of Charlotte! More

by BowenClub40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben W
Jun 16, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Bowenclub40, we are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

June 13, 2023

Ben W changed my oil and most recently he did a manufacturer's recall repair. I am satisfied with his services. More

by JWTB2.0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben W
Jun 16, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Jwtb2.0, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Feel free to reach out to us if you need anything. Have a wonderful day.

May 31, 2023

I live over an hour away and have had my vehicle serviced at a couple different Mercedes Benz dealers in North Carolina and this was by far the best one I’ve encountered. Ben W was communicative about the th More

by NavyMomx2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben W
Jun 04, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Navymomx2, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!

May 30, 2023

I have been very pleased with my experiences at Hendrick Motors of Charlotte. The service is quick and effective and the waiting room is very nice. Also the window to see the back of the dealership is grea More

by Rose21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben W
May 31, 2023 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Rose21, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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