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Hendrick Motors of Charlotte - Mercedes-Benz

Charlotte, NC

Overview
Reviews
Vehicles
5.0
897 Reviews
Call Dealership (844) 505-0062
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5201 E. Independence Blvd

Charlotte, NC

28212

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Showing 897 reviews

April 15, 2025

Very good customer service. Service adviser was very courteous and helpful..She met all my expectations. More

by shyamal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatum Macomson
Report | Print
April 14, 2025

John Derico at Hendrick Mercedes is one of the best service advisors I’ve come across, he is knowledgeable about the vehicles, if he doesn’t know, he will go and speak to the mechanic. He is always wil More

by usla1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Derrico
Report | Print
April 13, 2025

HMOC is the best dealer I’ve ever been to for service. The staff is amazing and Jonathan Toth is the best service advisor. More

by ahgbenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Toth
Report | Print
April 09, 2025

Jonathan Toth always gets my Sprinter in and out as quickly as possible without compromising the quality of work. That makes me happy! More

by Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Toth
Report | Print
Apr 11, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Leo, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!

April 09, 2025

I had a great experience from the moment I drove in the bay. Cliff was extremely helpful. The work was done in a timely manner. Can’t say enough nice things about my experience at Hendrick Mercedes More

by garyovercash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff Williams
Report | Print
Apr 11, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Garyovercash, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz

April 08, 2025

Excellent service performed quickly by my Service Advisor, John D’Errico, who explained all procedures carefully and got the work done quickly. More

by rvh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John D’Errico, Tatum Macomson
Report | Print
Apr 11, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Rvh, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

April 04, 2025

Good service at the Hendricks Mercedes dealership. Service representative was great and the service was completed as promised. More

by Lloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carly
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Apr 11, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Lloyd, thank so much for rating us! Our team takes pride in providing an excellent customer experience!

March 21, 2025

I have been using this Mercedes service center for over 20 years. I have received excellent service since the day of purchase. Johnathan has been my service advisor and I am please with the service he has More

by asmoke8462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Toth
Report | Print
Mar 26, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Asmoke8462, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.

March 03, 2025

All went well. Everyone was courteous and explained all the items that err needing attention! More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick, Tatum Macomson
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Mar 08, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Cathy, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!

February 22, 2025

Brought my SL 55 in for B Service, Cliff was great to do business with everything was streamlined and flawless. More

by williamsc2188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff Williams
Report | Print
Feb 26, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Williamsc2188, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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