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Hendrick Motors of Charlotte - Mercedes-Benz

Charlotte, NC

Overview
Reviews
Vehicles
5.0
900 Reviews
Call Dealership (844) 505-0062
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5201 E. Independence Blvd

Charlotte, NC

28212

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Showing 900 reviews

May 06, 2025

Jake is a natural when it comes to customer service and taking care of the repair needs on my Mercedes.. I am very pleased with the overall experience I get every time I come in to see Jake. I take all of More

by mariana.rago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Reeves, Stacey Walsh
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May 06, 2025

The service is high quality, they never tried to upsell me, i am kept posted as to the progress they are making, the waiting room is amazing, Jake, my service advisor is thorough and competent. The routine More

by rjnelsenrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walle, sales, Jake service advisor
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April 30, 2025

Hunter did a wonderful job delivering my car to Chapel Hill and answering all of my questions. He was very friendly and extremely knowledgeable. Very quick to answer any questions or concerns I had. I More

by tobeychloe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
May 02, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Tobeychloe, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 24, 2025

Hendrick Motors has an outstanding service department. Process is always smooth. And usually have loaner cars available which is always a benefit when car is in shop for more than a quick service. More

by kshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savvanah and Carly
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Apr 29, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Kshaw, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!

April 24, 2025

Savannah did a great job taking care of me and my van. She got me in & out with minimal delay. More

by lmarlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savannah Kummelman
Report | Print
Apr 29, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Lmarlow, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.

April 23, 2025

Recently in with my GLC highly recommend Cliff and his team!! Service was expeditious and professional. More

by GLCFORTHEWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Williams,Cliff
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Apr 29, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Glcforthewin, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 15, 2025

Very good customer service. Service adviser was very courteous and helpful..She met all my expectations. More

by shyamal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatum Macomson
Report | Print
Apr 17, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Shyamal, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

April 14, 2025

John Derico at Hendrick Mercedes is one of the best service advisors I’ve come across, he is knowledgeable about the vehicles, if he doesn’t know, he will go and speak to the mechanic. He is always wil More

by usla1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Derrico
Report | Print
Apr 17, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Usla1, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 13, 2025

HMOC is the best dealer I’ve ever been to for service. The staff is amazing and Jonathan Toth is the best service advisor. More

by ahgbenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Toth
Report | Print
Apr 17, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Ahgbenz, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz!

April 09, 2025

Jonathan Toth always gets my Sprinter in and out as quickly as possible without compromising the quality of work. That makes me happy! More

by Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Toth
Report | Print
Apr 11, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Leo, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!

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