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Hendrick Lexus Northlake
Charlotte, NC
2,913 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,913 Reviews of Hendrick Lexus Northlake
August 13, 2026
The purchase experience was perfect. Mahad Amir was attentive, responded well to our questions, kept us updated throughout the sales process, and made us feel like valued customers. Th Mahad Amir was attentive, responded well to our questions, kept us updated throughout the sales process, and made us feel like valued customers. The post-purchase follow-ups were icing on the cake. More
by mdwyatt
Employees Worked With
Chris Herndon, Mahad Amir
August 13, 2026
We have been dealing with Hendricks Northlake Lexus location for service and are pleased with the professional treatment they provide. In addition to regular maintenance they are diligent with support location for service and are pleased with the professional treatment they provide. In addition to regular maintenance they are diligent with supporting /notices to ensure our vehicles remain safe and reliable. Our most recent experience with Sydney Kosper was excellent. She managed not only the planned maintenance but also a tire issue and ensured that we were informed and supported throughout the process. Her interactions were timely, professional and courteous. More
by b.old
Employees Worked With
Rebecca Bigelow, Sydney Kopser
August 12, 2026
Melissa Felder is wonderful! She greeted us upon arrival at the dealership & we were impressed from that moment forward. She is exceptionally professional, patient, knowledgabl She greeted us upon arrival at the dealership & we were impressed from that moment forward. She is exceptionally professional, patient, knowledgable & has great attention to detail. We never felt pressured during the process but felt she was sincere in desiring to help us locate the vehicle that suited our preferences. She was prompt in following up with us as we waited on our vehicle to arrive. We will definitely recommend her to anyone we know looking to purchase a Lexus. We would also like to recognize the technology assistant, Thalles, that spent time with us in setting up some things on the car & explaining many of the features of the car. Overall a pleasant experience with everyone we came into contact with at the dealership. More
by ashuford58
Employees Worked With
Jack McMackin Thalles, Andrew Duncan, Melissa Felder
August 08, 2026
Melissa Felder is beyond amazing! We were really just looking but ended up buying a car because of her professionalism, knowledge, and excellent customer service skills! She made us f We were really just looking but ended up buying a car because of her professionalism, knowledge, and excellent customer service skills! She made us feel like family and made the process so enjoyable and worthwhile! Then when it was time to meet with the finance department, Sal continued that same personable experience and spent valuable time with us explaining everything and answering all of our questions. Honestly, I can’t wait to see them both again! We have owned 5 different models of Lexus but these 2 made such a difference in the buying process! More
by Karen
Employees Worked With
Sal Rizzo, Melissa Felder
August 07, 2026
I am happy to drive the 60 mins it takes to have my vehicle serviced at Hendrick Northlake. The facility is clean (spotless), the staff is professional, friendly, greet me within seconds of pulling in vehicle serviced at Hendrick Northlake. The facility is clean (spotless), the staff is professional, friendly, greet me within seconds of pulling into the service bay. My service advisor, Sydney Kopser kept me updated on my vehicles status and identified an issue that is covered under warranty to be repaired. Very pleased to have found this dealership Their service is outstanding. Well worth my drive time! More
by Cmoss_nc
Employees Worked With
Sydney Kopser
August 07, 2026
Very relaxed, no pressure atmosphere. I went to check out a car for the experience and ended up purchasing. Enjoyed the interactions with everyone at this location. The ladies at the fron I went to check out a car for the experience and ended up purchasing. Enjoyed the interactions with everyone at this location. The ladies at the front so kind, greeted us and offered snacks as soon as we entered which was awesome and unexpected. Working with Mr. Moody was great, he was patient answered all follow-up questions and definitely worked with me to get a reasonable price. More
by KT
Employees Worked With
Chris Herndon, Jonathan Moody
August 07, 2026
My experience at Hendrick Lexus Northlake was excellent thanks to Dylan Goodman and his salesmanship made the right deal for me along with the friendly atmosphere and staff i couldn’t ask for a better expe thanks to Dylan Goodman and his salesmanship made the right deal for me along with the friendly atmosphere and staff i couldn’t ask for a better experience when purchasing a car More
by curtis.wilkins.cw
Employees Worked With
Sal Rizzo, Dylan Goodman
August 07, 2026
We have been a Hendrick Lexus customer for over 26 years. We have never been disappointed with the service. We go to the Northlake location to deal with Omar Licout. Omar has been our trusted technician for We have never been disappointed with the service. We go to the Northlake location to deal with Omar Licout. Omar has been our trusted technician for years and now he is our Service Advisor. We trust him and the Hendrick team behind him. We rarely get to see him because the Lexus cars are so good. More
by swpepper
Employees Worked With
Dustin, Omar Licout
August 07, 2026
I recently had the chance to work with Mahad Amir on the purchase of my 2026 Lexus NX F sport AWD! He was so informative and patient with all of my questions. The purchase process with a trade-in was ver purchase of my 2026 Lexus NX F sport AWD! He was so informative and patient with all of my questions. The purchase process with a trade-in was very straighforward and quick with Jack McMackin! I am so excited to have my new SUV and recommend Mahad and the Hendrick Northlake Lexus Team. More
by elizabethniciu52
Employees Worked With
Jack McMackin, Mahad Amir
