Hendrick Lexus Kansas City

This is my third lease from Lexus and I come from a family of Lexus drivers. I could be a brand ambassador for Lexus as much as I believe in the brand. Unfortunately my new car appears to have some family of Lexus drivers. I could be a brand ambassador for Lexus as much as I believe in the brand. Unfortunately my new car appears to have some odd issues (never heard of any Lexus especially brand new having these problems). When the car died out I contacted Lexus immediately! Within minutes Chris Clark, a manager at Hendrick Lexus, had someone at my location with a loaner! The next weeks to follow Chris kept me well informed, apologized endlessly, and quite frankly worked his xxx off to make sure I was apart of the process and though in an unsatisfactory situation, keep me satisfied! Chris at Lexus is a genuine hardworking man that represents Lexus very well. At the end of this whole bizarre situation I will leave another review and the only way it will be five stars, the only way I will be totally satisfied is if Chris, one of the managers there, gets acknowledged for his efforts and hard work! He and Greg are both amazing and have made this lemon of a circumstance, lemonade as much as they possibly can! The corporate office at Lexus- a different story! I will be back for how this story ends at Lexus when you are forced to go to the top of ladder. You know, having to deal with the people that dont want to deal with people and put the heavy on others…. TO BE CONTINUED!! More

They really took care of me and my car. . I also was able to drive a loaner Lexus to handle my business so I didn’t have to wait on my car all day. Thanks Willie for making sure My needs wer . I also was able to drive a loaner Lexus to handle my business so I didn’t have to wait on my car all day. Thanks Willie for making sure My needs were meet! More

Had an outstanding experience at Hendrick Lexus Kansas City. From our salesman Mike Rodriguez, our delivery specialist Guinevere Ragan, to our Business Manager Josh Jacobo it could not have been more prof City. From our salesman Mike Rodriguez, our delivery specialist Guinevere Ragan, to our Business Manager Josh Jacobo it could not have been more professional. We got the car we wanted and left feeling like we had been taken care of instead of taken! I would definitely buy another car from them in the future. More

Willie is great to work with Appreciate the customer service and attention to detail Well done service and attention to detail Well done More

Craig Rossman was a very helpful service consultant. My service experience was an excellent one. My service experience was an excellent one. More

They were not truthful about how much time it would take to do the job to do the job More

Great service from Brian Veal! ! A pleasure to work with and always makes sure my car and I are taken care of. ! A pleasure to work with and always makes sure my car and I are taken care of. More

I am a customer for life! Best dealership and service I have ever had! Just recently bought my 4 vehicle from them. Highly recommend! Willie Stieneger is my Service Manager. Best dealership and service I have ever had! Just recently bought my 4 vehicle from them. Highly recommend! Willie Stieneger is my Service Manager. He is the best of the best! Thank you Wille for always taking such great care of me! I appreciate you very much More

Always professional, courteous and fair prices. The level of service is top notch and not found anywhere else. The level of service is top notch and not found anywhere else. More

Excellent service every time. I've been taking my ES 350 to Hendrick since I purchased it new in 2019 and have never been disappointed with their service department. Craig Rossm I've been taking my ES 350 to Hendrick since I purchased it new in 2019 and have never been disappointed with their service department. Craig Rossman did a fantastic job getting the routine maintenance completed, he was able to start the work earlier than planned and got me on my way. Great job! More