
Hendrick Lexus Kansas City
Merriam, KS
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Lease 2019 Alexi is always excellent to do business with. This is our third Lexus and we buy because of superb service we get from him. We have worked with him Alexi is always excellent to do business with. This is our third Lexus and we buy because of superb service we get from him. We have worked with him on every purchase More
Great service, as usual. Justin was very helpful and profes Hendrick takes good care of its customers. I had a problem with a tire and went in without an appointment. My service representative took great pain Hendrick takes good care of its customers. I had a problem with a tire and went in without an appointment. My service representative took great pains to get me on my way as quickly as possible. My experience at this dealership has always been great. More
Excellent Customer Service! We appreciate the one-on-one, after the sale orientation of how to operate the equipment on the vehicle provided by Greg. Well done! We travelled f We appreciate the one-on-one, after the sale orientation of how to operate the equipment on the vehicle provided by Greg. Well done! We travelled from out of state and we were not disappointed with the condition of the SUV. Thank you for supporting our military with the special incentive. More
Courteous and met my needs. Service was required and it was accomplished in a timely way. The loaner car allowed us to schedule it to accommodate our needs. Ramon was extremely f Service was required and it was accomplished in a timely way. The loaner car allowed us to schedule it to accommodate our needs. Ramon was extremely friendly. Great job! More
Service Excellent service. Friendly helpful loaner vehicle nice would recommend this to friends and family. Lexus vehicle has been super reliable so far . Wou Excellent service. Friendly helpful loaner vehicle nice would recommend this to friends and family. Lexus vehicle has been super reliable so far . Would definitely consider buying another one More
Wow! Phenominal service! So I brought my car in for routine service last week, this is the second time I have taken my car there for service and frankly, have been blown away So I brought my car in for routine service last week, this is the second time I have taken my car there for service and frankly, have been blown away by how great their service department is. I bought this car 6 months ago and had to take it in twice for routine services because I do drive a LOT of miles, But the speed of check out, the communication, the cleaning of my dirty car, {sorry bout how dirty it was} the repairs that were done, was GREAT! I used to be a mechanic, I can spot when someone doesn't put parts back together correctly and that really annoys me, but this service dept really does a great job! They had to repair something in my dash, and frankly, they did a GREAT job, I am very happy I purchased my car from them, the whole experience has been great, much better then what I had experienced in the past from other dealerships. I will highly recommend both buying and servicing a car from them, and I plan to do more business with them in the future. My service writer was Brian Veal and the mechanic was Phillip Jackson, there were other people who I interacted with but sorry, I don't know names of the other employees in the service department but everyone there had a real team effort in how they do business and I really apricate it! Thanks again! Regards, Chris Streitberger More
Hendrick Ambassador, Susan Lexus If Hendrick management, sales, service and financing staff are anything like Susan Lexus then Hendrick Lexus Kansas City is the place to purchase an a If Hendrick management, sales, service and financing staff are anything like Susan Lexus then Hendrick Lexus Kansas City is the place to purchase an automobile. Susan sets a stellar example with her pleasing personality, integrity and others first attitude. GLS More
Awesome used car purchase experience. It was a pleasure to work with Alexai and Hendrick Lexus. I purchased a used Ford Explorer and expected the process to be unpleasant. It was not AT AL It was a pleasure to work with Alexai and Hendrick Lexus. I purchased a used Ford Explorer and expected the process to be unpleasant. It was not AT ALL! Alexai was laid back, honest, and communicative as the buying process was prolonged because the car needed paint repair. I'd highly recommend this dealership and Alexai, regardless of what type of car you are buying! More
Will never buy from Hendrick again. Worst dealer sales Experience I've ever had. Once they have your money good luck getting any service or even a returned call or response to an email. Worst dealer sales Experience I've ever had. Once they have your money good luck getting any service or even a returned call or response to an email. Made an appointment for a test drive on a used 2015 Avalon. When we got there had to wait 30 minutes before we could see the car. They were "Cleaning it up" They brought it out of the service area running so it would "cool off" yeah it was a hot day. Bought the car as it met my requirements but the next 3 days it wouldn't start without a jump. I replaced the battery myself since the dealer was 50 miles away. The one call I did get through to the Salesman he spoke to the sales manager and they agreed to pay for the battery and would send me a check. That was 2 months ago and they won't return my calls nor have I seen a check. More
xxxxxxx employees No one cares about anyone but your money. Will screw you over in a car dealership and will give you a messed up car! Don't care about employees either No one cares about anyone but your money. Will screw you over in a car dealership and will give you a messed up car! Don't care about employees either from what i have seen. More