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Hendrick Lexus Kansas City

Merriam, KS

4.9
1,345 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 1,345 reviews

January 05, 2022

I always get a very detailed inspection of my car when I bring it in for service. Brian Veal does a great job of explaining any options I may have for repair to keep it in good and safe condition. More

by mclauryst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Veal
January 04, 2022

Service team was very professional and helpful, they dealt with my problem in expedited time. More

by Wheelhjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Jan 06, 2022 -

Hendrick Lexus Kansas City responded

Wheelhjr, it's experiences like yours that really keep us motivated! Thank you again for leaving us this response!

January 04, 2022

Had a 50 thousand mile checkWas in at the correct time Had a 50 thousand mile check Was in at the correct time and was finished the time they would be done and even had a car wash. Very pleasant and answ More

by Wudy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig
Jan 06, 2022 -

Hendrick Lexus Kansas City responded

Wudy, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!

December 31, 2021

Such a great experience at Hendrick Lexus. Fart; professional ; thorough, learned a lot about my car today ! More

by Mgodom3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Jan 04, 2022 -

Hendrick Lexus Kansas City responded

Mgodom3, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 31, 2021

Very friendly and I always get quality service. Everytime I come they take very good care of my car. More

by trdeberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jan 04, 2022 -

Hendrick Lexus Kansas City responded

Trdeberry, we're glad to hear you enjoyed your visit. Thanks again for the recommendation, and have an amazing day!

December 30, 2021

Brian Veal in the Service Department is who I have been dealing with the last couple of years. He's as good as it gets. More

by mutiger75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veal, Brian
Jan 01, 2022 -

Hendrick Lexus Kansas City responded

Mutiger75, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 30, 2021

Everyone at the dealership is very friendly. Brian VEAL, in service, is the very best I have ever worked with. I really appreciate all he does to help me. And I LOVE that when I pick up my car it is always More

by dbarker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian VEAL
Jan 01, 2022 -

Hendrick Lexus Kansas City responded

Dbarker, we're glad you had such a wonderful experience with us! Thank you again for the great review!

December 30, 2021

The whole service team is awesome. Brad, Nick and Adam are helpful and attentive! Thank you More

by Cclark4golf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam, brad, nick
Dec 31, 2021 -

Hendrick Lexus Kansas City responded

Hi Cclark4golf, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

December 29, 2021

Always have a positive exprience with the Hendrick Lexus service department. Willie Steineger knows how to treat customers even if there is bad news regarding an issue with the car. More

by boverman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Dec 31, 2021 -

Hendrick Lexus Kansas City responded

Boverman, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 28, 2021

Craig Rossman assisted me with the suspension noise in my car. He and the rest of the service team did a great job. They explained the issue and made the repairs quickly. More

by renetemple68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Dec 29, 2021 -

Hendrick Lexus Kansas City responded

Renetemple68, we really appreciate your feedback! Renetemple68, thanks for taking the time to leave a review.

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