Hendrick Lexus Kansas City

Service Repair I have an older Lexus, which is a GX 470. It has just over a 100,000 miles and I still love the vehicle. I always stay on top of scheduled maintenance I have an older Lexus, which is a GX 470. It has just over a 100,000 miles and I still love the vehicle. I always stay on top of scheduled maintenance but every now and then something comes up. I notice fluid leaking and took it into the dealership for repair. They took care of the immediate repair but also found several other things, which needed to be taken care of. I don't believe this was an up-sale as the items they found were explained to me and the consequences if I did not do the repair. The biggest item were the tires. They were cracked and worn on the sides and since they were a single ply could easily blow out. I appreciated how they worked with me to get this situation resolved. I worked with Jenny Tracy, and she is the best! More

VERY EASY TO WORK WITH ALL THE PEOPLE. Alexai Dowell was most helpful in all aspects of my buying experience. He was very knowledgeable concerning all items with my new car. He even offered Alexai Dowell was most helpful in all aspects of my buying experience. He was very knowledgeable concerning all items with my new car. He even offered to assist me in programming my garage door opener. I remain a loyal Lexus owner. More

Had a great experience Purchased a used car from Hendricks Lexus. Larry was super easy to work with and the GM made us a great offer. Only negative was it took a long tim Purchased a used car from Hendricks Lexus. Larry was super easy to work with and the GM made us a great offer. Only negative was it took a long time to get through closing based on how busy they were. Would buy from them again. More

Happy Mama We started our car buying experience at the Northland branch. Shopping without your husband can be very intimidating! Some dealers assume because you We started our car buying experience at the Northland branch. Shopping without your husband can be very intimidating! Some dealers assume because you are a female you don’t know what you are doing. That was absolutely not the case here!!!!! I had my small son with me, and Nick was very helpful! He was never pushy, very informative, extremely patient with us putting car seats in different vehicles to test drive, and didn’t make me feel bad for checking out all of my options before buying. We ended up finding the exact color scheme we liked at the South branch. Rick, Sam, April, and Jordan were all very helpful closing the deal. Normally there is a lot of back and forth on price, and that wasn’t the case at all! It was a 10 minute discussion on price, and it was done! Our kids definitely appreciated the endless supply of yummy snacks and drinks! We got a fair value for our trade as well as a good deal on our new vehicle! It is hard spending money, and they understand that...so they even threw in all weather floormats for us! Once the purchase was complete, Greg did a very thorough job explaining the new vehicle to us! He even paired my phone to the car and set up our garage door opener. I left the dealership literally ready to go! Everyone was so kind and we had a great experience from start to finish! They made buying a vehicle very easy! Thank you Hendrick Lexus! More

Easy buying experience Quite easy to purchase my new Lexus and trade in 5 year old version. Got a pretty good price for the trade in and dealership helped with explaining a Quite easy to purchase my new Lexus and trade in 5 year old version. Got a pretty good price for the trade in and dealership helped with explaining all benefits/detriments to leasing vs buying new car. I don't ever want to talk about "car payments", just want to talk ultimate price of the car as it is my responsibility to figure out the payment aspect and they were very accommodating of this. Many dealerships like to talk down to you and try to only discuss payments and Hendrick was not like that at all. Only issue is that paperwork seemed extremely cumbersome even though it was all electronic. Can't some of that be consolidated? More

Idiot Salesman and Manager Tried to talk us into buying a vehicle we had no interest in! Missing options on the vehicle and pushed and pushed for us buy it because it was a "go Tried to talk us into buying a vehicle we had no interest in! Missing options on the vehicle and pushed and pushed for us buy it because it was a "good deal!" Told the manager I'd wait until after the first of the year to avoid 2019 property tax and he made a "snarky" comment! I repeatedly said, "we don't want this vehicle because it doesn't have the options were looking for!" I finally gave him the scenario, "so if you and your wife go out and build a 1 bedroom house, but have 3 kids, would you be happy with that?" He rudely said, "it's not the same thing!" Steer clear, they want to brag on themselves instead of letting you pick your own vehicle out! More

5-star rating! Living approximately 5 hours from Hendrick Lexus in Merriam, I relied on the honesty and integrity of personnel to provide accurate specs of my chosen Living approximately 5 hours from Hendrick Lexus in Merriam, I relied on the honesty and integrity of personnel to provide accurate specs of my chosen vehicle, as well as, efficient communication through the Internet. I was not to be disappointed. Personable and knowledgeable, Sam Sammur, Sales Manager, was my initial phone contact. After exchanging photos and a detailed description of my potential trade-in vehicle, we came to a mutual preliminary agreement. One of the top sales persons, Alexai Dowell, followed up with an emailed video, walking me through the various aspects of my chosen vehicle. In addition, Alexai was great at responding to my questions through texts and email. From the moment I arrived on the lot the next day to the final wave good-bye, I received VIP treatment. The last individual I must mention is Jordan Kivett, Finance Producer, who lead me through the financial maze of agreements with a balance of efficiency and humor. If you're local or some distance away, I would encourage you to consider Hendrick Lexus in Merriam when looking for your next vehicle. You won't be disappointed! More

Exhaust Issue Brian Veal has always provided me with great customer service. He goes out of his way to keep me informed regarding any repairs. This was true with Brian Veal has always provided me with great customer service. He goes out of his way to keep me informed regarding any repairs. This was true with my latest service visit. More

Above Excellent My experience was above excellent from the time I entered the door until the final papers were signed. He was the best salesman out of (3) Lexus I ha My experience was above excellent from the time I entered the door until the final papers were signed. He was the best salesman out of (3) Lexus I have purchased. More