Hendrick Lexus Kansas City

The service department at Hendrick Lexus Kansas City is everything I would want in my own organization as a business owner. The staff is polite, courteous, and demonstrates an innate ability to remember cu everything I would want in my own organization as a business owner. The staff is polite, courteous, and demonstrates an innate ability to remember customers' interests and hobbies. More importantly, they appear to have a genuine concern for their customers and consistently make you feel valued. Their approach is a textbook example of the principles found in The Little Red Book of Selling—building relationships, creating trust, and delivering an exceptional customer experience. Leadership should be commended for maintaining such a positive culture and service-oriented environment. It is clear that the commitment to customer care starts at the top and is reflected throughout the entire service department. More

Clean professional. Appears to be well run business. All of the professionals know their job very well. Appears to be well run business. All of the professionals know their job very well. More

My service appointment was a pleasant experience. Staff was efficient and professional. Waiting lounge was comfortable. Service was expedient. Staff was efficient and professional. Waiting lounge was comfortable. Service was expedient. More

Service department at the dealership was very responsive, thorough and easy to work with. They always try to make the service appointment as easy as possible. thorough and easy to work with. They always try to make the service appointment as easy as possible. More

Promp friendly service. Service was completed in a timely manner. The waiting area is a very welcoming. Service was completed in a timely manner. The waiting area is a very welcoming. More

Fantastic, clean, welcoming, classy. We live all the people who greeted us, offered snacks drinks on time We live all the people who greeted us, offered snacks drinks on time More

Chris Clark and his service team, especially Becky Voyles are terrific! Each should receive a pay raise! are terrific! Each should receive a pay raise! More

I work with Craig Rossman, and he is fantastic. I called him this afternoon when I realized my tire pressure sensor was on, alerting me to a low pressure issue with a rear tire. I drove in and Crai I called him this afternoon when I realized my tire pressure sensor was on, alerting me to a low pressure issue with a rear tire. I drove in and Craig got the tire replaced, the car washed, and me back to the office as efficiently as possible. I bought the tires there last fall, so only paid a small fee for labor, the new tire was covered. The customer lounge is lovely, and I enjoy every aspect of this dealership. More

Brian Wil handled the appointment courteously and professionally. My wait time was satisfactory and the waiting area was quite comfortable. professionally. My wait time was satisfactory and the waiting area was quite comfortable. More

Jen Tracy always treats me like I'm important to her. I love my car. The service experience is stellar and Jen makes sure it's that way every time I love my car. The service experience is stellar and Jen makes sure it's that way every time More