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Hendrick Lexus Kansas City
Merriam, KS
1,341 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,341 reviews
October 01, 2026
I always have a great experience working with Willie Steineger! From start to finish, he gives great customer service and a thorough explanation of needed services. He is both professional and personabl Steineger! From start to finish, he gives great customer service and a thorough explanation of needed services. He is both professional and personable - a great combination in the service industry! I appreciate the videos, and updates on repairs in real time, as well! I love the service department at my Lexus dealership! More
by dst3isme
Employees Worked With
Willie Steineger and Chris Clark
September 30, 2026
Willie Steineger - my service representative since my first Lexus back in 2000 is ALWAYS there for me! He's very professional, considerate, knowledgeable, thorough, kind, and trustworthy! Plus, he's a KC first Lexus back in 2000 is ALWAYS there for me! He's very professional, considerate, knowledgeable, thorough, kind, and trustworthy! Plus, he's a KC Chiefs fan too! More
by jmorton6813
Employees Worked With
Willie Steineger
September 30, 2026
I had a fantastic experience with the Lexus service department, especially working with Ramon Conway! He was professional, friendly, knowledgable, and made the entire process smooth and stress-free. I department, especially working with Ramon Conway! He was professional, friendly, knowledgable, and made the entire process smooth and stress-free. I truly appreciated his excellent customer service and attention to detail. Thank you, Ramon, for making my service experience such a great one! More
by brittdj07
Employees Worked With
Ramon Conway
September 29, 2026
Brian Veal is an excellent service advisor and easy to work with. He explains the work that needs to be done, and I am confident that the service will be done correctly. work with. He explains the work that needs to be done, and I am confident that the service will be done correctly. More
by dwallace
Employees Worked With
Brian Veal
September 29, 2026
Brian Veal is a fantastic service advisor. In/out for a quick oil change/tire rotation, and some new wiper blades. Really appreciate his attention to detail and the entire customer service e In/out for a quick oil change/tire rotation, and some new wiper blades. Really appreciate his attention to detail and the entire customer service experience. More
by rodneydemaree2023
Employees Worked With
Brian Veal
September 28, 2026
Ramon Conway’s service is absolutely amazing. Very customer oriented and professional. Knowledgeable in his profession and just a good person all around. Definitely recommend! Very customer oriented and professional. Knowledgeable in his profession and just a good person all around. Definitely recommend! More
by Jesse Peterson
Employees Worked With
Ramon Conway
