Hendrick Lexus Kansas City

Craig always takes care of me and is very efficient. I appreciate the fact that I have a video that I could look at showing their inspection of my car. I also appreciate a follow up phone call for any s I appreciate the fact that I have a video that I could look at showing their inspection of my car. I also appreciate a follow up phone call for any suggestions that they have. More

Jen the service advisor is always great to work with. Great service as always! Thanks Great service as always! Thanks More

Absolutely — I’d keep the structure almost exactly the same and just strengthen those pieces: I’ve been a customer of Lexus of Merriam for eight years, and after four Lexus vehicles, I can genuinely sa same and just strengthen those pieces: I’ve been a customer of Lexus of Merriam for eight years, and after four Lexus vehicles, I can genuinely say the people there are a huge part of why I continue to come back. From the moment I walked in this time, Gladys greeted me with such a warm and friendly welcome. What impressed me even more was that she had already reviewed my account, and before I could even explain why I was there, she already seemed to know exactly what I was coming in to do. That level of attentiveness made me feel known, remembered, and genuinely valued before the process had even started. Mike was my sales representative, and he was wonderful to work with. I’ve now purchased two vehicles from Mike, and my sister has also purchased a vehicle from Mike and Shayla, which says a lot about the trust our family has in them. Mike makes the entire process feel comfortable, easy, and never pressured. He takes the time to answer questions, walk through every detail, and make sure you feel confident in each step. Buying a vehicle can easily feel transactional, but Mike has a way of making it feel personal. He is patient, professional, knowledgeable, and genuinely focused on making sure the experience is a good one. And then, of course, there’s Shayla. After working with her over the years, she has become such an important part of my Lexus experience. She has consistently gone above and beyond for me, and I never feel like I’m just another sale. She knows what matters to me, pays attention to the details, advocates for me, and works incredibly hard to make sure everything comes together the way it should. The fact that my sister has also trusted Shayla with her own Lexus purchase makes that relationship even more meaningful to me. This purchase was no exception. With these vehicles being so difficult to get your hands on right now, she worked tirelessly to help make Lexus #4 happen, and I’m incredibly appreciative of the care, effort, and consistency she continues to bring every single time. I also have to give a very special thank you to Guinevere, the Guest Relations Manager. She went above and beyond to make me feel welcomed, appreciated, and valued throughout my time there. She made a point to check in, connect personally, and make sure I felt taken care of. Those genuine moments of hospitality are what people remember, and she absolutely made an impression on me. And to Andres, Maximillion, Alexei, Kevin, Doug, Dylon, Alejandra, and Matt — whether you greeted me, helped answer a question, assisted with part of the transaction, or simply helped keep everything moving smoothly, each of you was instrumental in the experience. It truly felt like a team effort, and every interaction contributed to making the process seamless and special. None of it went unnoticed. Lexus talks about Omotenashi — anticipating a guest’s needs and providing genuine hospitality and care. After eight years with Lexus of Merriam, I can say with confidence that it isn’t just something they talk about. It’s something they live. Thank you to the entire team for helping me bring home Lexus #4, Artemis. 🤍 There’s a reason I continue to choose Lexus of Merriam, and it’s the people. Five stars, without hesitation. More