Hendrick Lexus Kansas City

Wonderful experience from initial scheduling of maintenance appointment through completion of the work. This dealership is excellent in everything it does. Special thanks to my service advisor, Cra maintenance appointment through completion of the work. This dealership is excellent in everything it does. Special thanks to my service advisor, Craig Rossman, who always provides exemplary customer service! More

Very courteous, very friendly. Upfront with what they are going to do, and what it will cost. Upfront with what they are going to do, and what it will cost. More

As always, Robert Cheng handled my regular service appointment with top quality and courteous service. The wide variety of sinful snacks in the customer lounge, relaxing in the AC and watching the Wo appointment with top quality and courteous service. The wide variety of sinful snacks in the customer lounge, relaxing in the AC and watching the World Cup made it that much better! More

Robert Cheng was great to work with and very helpful. I have no issue with the service or the high quality treatment from Robert and Hendrick Lexus in Merriam Kansas. I love Lexus vehicles but unfortun I have no issue with the service or the high quality treatment from Robert and Hendrick Lexus in Merriam Kansas. I love Lexus vehicles but unfortunately my RX 500h is a 2023 model and the transmission has been replaced twice. So my beef is with the Toyota Corporation. It's not the mechanics fault or service peoples fault. They can't fix what is not fixable. Bad Trannys, Mr. Toyota has to deal with this . Lexus is a great company. But they have to be responsible for a vehicle they ask people to pay 70k +... Thanks Robert Cheng More

James in Sales and Chris in Finance are ROCK STARS. They worked out a complicated situation for us with Professionalism and ease. Promise we will make the drive all they way from Arkansas to see them n They worked out a complicated situation for us with Professionalism and ease. Promise we will make the drive all they way from Arkansas to see them next time we need a car. Best car buying experience ever!! More

Ramon Conway, my service advisor is excellent. He is knowledgeable about the service protocols and keeps me informed on the status of my maintenance. He is knowledgeable about the service protocols and keeps me informed on the status of my maintenance. More

I bought my car at Hendrick Lexus, and have it serviced there. I work with Jen Tracy in service and would highly recommend her. She is very knowledgeable and takes time to explain everything concerning my there. I work with Jen Tracy in service and would highly recommend her. She is very knowledgeable and takes time to explain everything concerning my car. She is also very accommodating with my schedule in getting my car in and arranging a loaner if necessary. 5 star employee! More

This dealership is amazing and Jen Tracy is the best technician. She gives good advices. technician. She gives good advices. More

I am always happy to work with Jen Tracy at Hendrick Lexus in Merriam, KS. My husband and I have owned a Lexus since 1998. For many of those years I have been working with Jen, and I wouldn’t have it an Lexus in Merriam, KS. My husband and I have owned a Lexus since 1998. For many of those years I have been working with Jen, and I wouldn’t have it any other way! She knows me when I come in, she is honest and forthright, and her customer service is just top drawer! What a great person to work with, even when I know it’s going to cost us money! More