Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Lexus Kansas City
Merriam, KS
1,365 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,365 reviews
October 28, 2026
another outstanding visit with the Lexus service department! Jen Tracy is absolutely the best! I will continue to buy Lexus and go there for service as long as she is there! She takes wonderful care department! Jen Tracy is absolutely the best! I will continue to buy Lexus and go there for service as long as she is there! She takes wonderful care of all her customers. No reason to go anywhere else! Thank you, Jen and staff! More
by Jar82060
Employees Worked With
Jen tracy
October 27, 2026
I recently brought in my nX350H to check on my alt battery health and discuss possibility of installing a trickle charger. Jen my service rep was very helpful in getting this scheduled and checked an battery health and discuss possibility of installing a trickle charger. Jen my service rep was very helpful in getting this scheduled and checked and then discussing the pros and cons of whether I needed it or not after they provided a video showing it was in good health and charge. More
by destes10
Employees Worked With
Jen Tracy
October 27, 2026
Jen Tracy provides top service. She is always efficient and consistent. She is a major reason I’ve had 4 different Lexus vehicles. I appreciate her personal approach and I feel l She is always efficient and consistent. She is a major reason I’ve had 4 different Lexus vehicles. I appreciate her personal approach and I feel like a valued customer. More
by Rita.A.Tyler
Employees Worked With
Jen Tracy
October 27, 2026
Simply first class! You owe it to yourself to experience amazing! Service Department in general and Jen Tracy in particular demonstrate excellence in everything tha You owe it to yourself to experience amazing! Service Department in general and Jen Tracy in particular demonstrate excellence in everything that they do. The service experience is a continuation of the treatment that starts with the purchase. Purchasing experience was actually enjoyable, unrushed and no pressure. This is a class operation from beginning to end. So far we have bought two here and see no reason to go anywhere else. More
by mauijohn.becker
Employees Worked With
Jen Tracy
October 26, 2026
Attempted to buy lease out for three months. No one called me back. A week before due date I was told 20 minutes and a hour and a 1/2 later I was sent outside to wait for car. I was told 7x the No one called me back. A week before due date I was told 20 minutes and a hour and a 1/2 later I was sent outside to wait for car. I was told 7x the person I was supposed to work with was helping other customers. As a reminder I am- was a customer. I love the car but service is non-existent and would say disrespectful. This is the first time I I left a negative review. Buying my car was supposed to be fun. I did not get a thank you. More
by djjones47
Employees Worked With
NA
October 24, 2026
Jen Tracy is an experienced, knowledgeable and honest employee that I have worked with for 13 years. You will love her and be completely satisfied with her results. You'll drive away with a smile! employee that I have worked with for 13 years. You will love her and be completely satisfied with her results. You'll drive away with a smile! More
by cfleming321
Employees Worked With
Jen Tracy
October 23, 2026
Nick Hernandez is a great service advisor. Repair work new tires, and an oil cha you should take off your shoes. I didn’t I didn’t know you hadn’t taken off your shoes. Take off your shoes. Repair work new tires, and an oil cha you should take off your shoes. I didn’t I didn’t know you hadn’t taken off your shoes. Take off your shoes. More
by Pethomas6
Employees Worked With
Nick Hernandez , Chetan “Cheeto” Sampat
October 22, 2026
Jen Tracey has been a God sent. She has been so helpful in maintaining my 2016 NX 200t providing excellent service beyond what is required. She's the reason I keep coming back for She has been so helpful in maintaining my 2016 NX 200t providing excellent service beyond what is required. She's the reason I keep coming back for maintenance on my vehicle and will continue to do so. More
by rondareinke
Employees Worked With
Jen Tracey
October 22, 2026
As usual, Nick Hernandez does an outstanding job and is a pleasure to work with!!! And Donovan did a great job of reviewing the check up and the findings. pleasure to work with!!! And Donovan did a great job of reviewing the check up and the findings. More
by jlcurtis1969
Employees Worked With
Nick Hernandez, Donovan
