Hendrick Lexus Kansas City North

This dealership goes above & beyond with their customer service. We purchased our 3rd Lexus today, the quality of service you get at the establishment is quality! customer service. We purchased our 3rd Lexus today, the quality of service you get at the establishment is quality! More

Heather Marzan was our sales person; the face of Superior North. As indicated, I have given Superior North the highest rating, and it is all due to Heather. We travelled 2 states to trade-in and purchase a North. As indicated, I have given Superior North the highest rating, and it is all due to Heather. We travelled 2 states to trade-in and purchase a car, which by any definition is a difficult transaction. Heather made the transaction fast, stress-free, and fun. She is professional, easy to deal with, and did everything in her power to keep the purchase on track and trouble-free for John and I. When we are ready to buy another Lexus, Superior North and Heather have our business, even with having to travel 2 states away...it is worth the trip. If you are thinking of purchasing a Lexus...I would highly recommend you make Superior North, and Heather Marzan, your first visit. You will not need to go anywhere else! Thank you again, Superior North, and Heather Marzan! Sincerely Jo and John Choctaw, OK More

I was very pleased with my experience, including the value of my purchase, cleanliness and quality of the certified pre-owned vehicle, and the impressive customer service through the whole process, and value of my purchase, cleanliness and quality of the certified pre-owned vehicle, and the impressive customer service through the whole process, and am looking forward to the level of service I understand will be provided throughout the life of my vehicle. I am particularly appreciative of the staff that worked late into the evening on the night of my purchase. More

Rob shepard and the service department at Superior North is fantastic. I will be in the market for a new car before long and the main reason that I will buy another Lexus is Rob Shepard. We have 2 lexus now is fantastic. I will be in the market for a new car before long and the main reason that I will buy another Lexus is Rob Shepard. We have 2 lexus now and Rob has taken care of both. He is great and the service department is great. More

Our experience with Heather was outstanding. We received the car of my dreams for a good price and excellent customer service. She worked with us all the way to the delivery. I asked for special features a the car of my dreams for a good price and excellent customer service. She worked with us all the way to the delivery. I asked for special features and they made sure I received what I wanted. She calls and checks on "Thelma" and me all the time and if I have a question, Heather is always there with a helpful tone. Heather explained every aspect of the RX350 to us and we did not feel pressured to buy. Keep up the great work Heather! If you are looking for a vehicle, Heather is sure to give the ins and outs of their inventory. When my husband passed away last year, Heather had the staff that we dealt with sign a card and I was surprised to find it in my mailbox. She gets very personal with her customers. More

It's rare to meet somebody in sales who really cares about the people they sell to. Heather really listened to what I needed in a car and worked hard to make sure I got it. She was always so nice and re about the people they sell to. Heather really listened to what I needed in a car and worked hard to make sure I got it. She was always so nice and respectful without being stiff like a lot of salespeople can be, she was a pleasure to work with! I wouldn't want to buy a car from anybody else now that I know how easy it CAN be with the right person. More

Heather and the staff at Superior Lexus North were VERY pleasant to work with. I was looking for a car to start a business and Superior Lexus made my dream come true. I was expecting the typical "pushy" s pleasant to work with. I was looking for a car to start a business and Superior Lexus made my dream come true. I was expecting the typical "pushy" sales person but she was quite the opposite. She made all the necessary arrangements I needed to have done, and delivered on EVERYTHING she said she'd do. I've actually been telling anyone that would listen about my buying expierience, and when I'm ready for another car, I will only deal with Superior Lexus North. Heather was so pleasant to work with that I actually kind of miss her! lol I'm sales person loyal to her now because I've learned that when you find something good, you keep it.. and to the staff, thanks so much Superior Lexus North. More

My experiance with the dealer and Steve was so Awesome, everything went so "SMOOTH". I truley enjoy my New 2012 RX 450.This my second vehicle that I have bought from here. everything went so "SMOOTH". I truley enjoy my New 2012 RX 450.This my second vehicle that I have bought from here. More

I worked with Heather after my RX350 had been involved in an accident. We were able to locate the exact vehicle I wanted out of state. Heather took care of everything and had the vehicle shipped to Kansas an accident. We were able to locate the exact vehicle I wanted out of state. Heather took care of everything and had the vehicle shipped to Kansas City. Once the vehicle arrived she ensured it went through service and would meet my high expectations before allowing me to come take delivery. My experience was nothing short of excellent from beginning to end. She was always very timely in responding to my questions/concerns and she worked diligently to locate the exact vehicle I wanted. I could not have asked for a better experience. I have to admit once I took delivery of my vehicle, I missed my frequent conversations with Heather. I absolutely love my GX470 and will always recommend anyone I know to work with Heather for any vehicle purchase needs!! More