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Hendrick Lexus Kansas City North

Kansas City, MO

5.0
546 Reviews

9300 NW Prairie View

Kansas City, MO

64153

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Showing 546 reviews

July 15, 2012

I have never had such excellent service from a New or Used car sales representative. Mr. Keltner was recommended by another greatly satisfied customer! Mr. Steven Kimble had purchased a Lexus SC 430 f More

by wdlafevers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Keltner
Jul 27, 2012 -

Hendrick Lexus Kansas City North responded

WOW. We cannot express our apprecation enough for this fantastic review. Customers like you truly are one in a million. Steve was so happy to see the raving review you have offered, and thoroughly enjoyed the time spent working with you. Enjoy your car and Steve looks forward to working with you again in the future!

July 15, 2012

Excellent experience from the point of inquiry regarding the 2013 RX 350 to past the close of our sale. The entire process was customer friendly and personalized to us. Looking forward to many years ahead More

by suemartin34
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Strode, Casey Goff, Dennis DeGoosh
Jul 27, 2012 -

Hendrick Lexus Kansas City North responded

Wow! That is an impressive five star review! We are so grateful for customers like you. We work very hard to ensure our customers enjoy their experience in our dealership from start to finish. Thank you for your loyalty, and we look forward to supporting you in the future!

July 12, 2012

Very surprised to find myself enjoying something other than my Nissan Murano! Dennis and Kathy were wonderful; friendly and helpful, they made our time at the dealership comfortable. More

by ceslick33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis DeGoosh, Kathy Groenenboom
Jul 27, 2012 -

Hendrick Lexus Kansas City North responded

Thank you for offering your five star review! We're glad that you could find a Lexus that you enjoy, and even more glad that you thoroughly enjoyed your experience with our dealership! Enjoy your new Lexus and thank you again!

July 02, 2012

Great experience with the staff. John Fritz was the sales person and was extremely helpful and provided a nice shopping experience, though the RX 350 I bought really sold itself after the test drive. More

by kcampo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Goff, Michael Arnone
Jul 09, 2012 -

Hendrick Lexus Kansas City North responded

Another fantastic five star review! Thank you for offering up your thoughts regarding your experience with John! He was excited to work with you and is thankful to hear that you enjoyed working with him as well. Thank you for your time, and furthermore enjoy your RX 350!

July 02, 2012

They were prompt and did great work. They did what they promised. I took my Lexus 350 in for the 10,000 mile service and and the service I received was excellent. I would recommend this place for any need More

by AlanAbramovitz
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Abramovitz, Ruth Keesee
Jul 09, 2012 -

Hendrick Lexus Kansas City North responded

WOW! We couldn't thank you enough for the extremely positive reviews of our service and collision centers. It is, as you can imagine, extremely important for our customers to feel like we deliver on our promises and our work. Thank you for taking the time to share your experience, and we look forward to servicing your vehicle(s) in the future!

June 30, 2012

Outstanding customer service as always. In fact, I purchased an additional Lexus during my visit. Reason for the purchase was the car had been serviced at Superior Lexus North for the past 4+ years, More

by michaellmaus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Ramsey, John Strode, Mike Taylor, Corey Goff, Lance Swenson
Jul 09, 2012 -

Hendrick Lexus Kansas City North responded

A sincere thank you for your 5 star review! You certainly have been a loyal customer to Superior Lexus North and we thank you for that. We know that Lance looks forward to the opportunity to work with you again in the next 4+ years!

June 27, 2012

We bought our first Lexus from Superior North in 2009 and just bought our 2nd one. Our experience has always been wonderful. They are very helpful and very friendly. We will continue to purchase our vehic More

by dorrine34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Goff
Jun 27, 2012 -

Hendrick Lexus Kansas City North responded

Thank you for your feedback, as well as your continued loyalty to our dealership. It is always great to hear that our customers enjoyed their experience enough to not only return themselves, but also to recommend our services to their family and friends! Thank you again!

June 27, 2012

Out of all the times that I have purchased a vehicle, this was by far the smoothest transaction that I have had. The dealership offered me a far better rate that the credit union. The staff was super and More

by cassyrozier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Arnone, Jennifer Vinson, Orlando Matos, Robb Walter
Jun 27, 2012 -

Hendrick Lexus Kansas City North responded

What a fantastic 5 star review! It never gets old to read about how our efforts are not unnoticed. We were happy to find you the car you wanted and that the experience surpassed your expectations! Thank you for taking the time to offer your thoughts!

June 26, 2012

I have taken my 2007 Lexus to Superior Lexus North for service since it was new. I have always been treated professionally and politely by all of the staff. My vehicle has always been done on time,washed More

by JR Radtka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Ramsey, John Strode, Mike Taylor
Jun 27, 2012 -

Hendrick Lexus Kansas City North responded

WOW. Five years of experience in our service drive certainly qualifies you to let everyone know that they can expect to receive great service, consistently! Your feedback is extremely appreciated, and we look forward to offering continued service to you and your Lexus. Thank you for your loyalty!

June 25, 2012

John Strode successfully demonstrated his abiltiy to make me feel that all was going to be taken care of with my car. I was impressed with his determination to solve the problem that I was experiencing. I More

by kgromacki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Strode
Jun 27, 2012 -

Hendrick Lexus Kansas City North responded

Thank you for taking the time to offer your feedback regarding service at Superior Lexus North! We appreciate your kind words, and are happy to hear that John was able to take care of you in a manner that met and exceeded your expectations! Thank you for your loyalty.

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