Hendrick Lexus Kansas City North

I received an email from Lexus for "complimentary service" for 40,000 mile items. Called the service department to schedule the appointment and told them of the email. They said they "would honor i service" for 40,000 mile items. Called the service department to schedule the appointment and told them of the email. They said they "would honor it". Got to the dealer and was told they would not honor it. Asked for the service department manager. He was out. So, I left and asked him to call me. He did about 10 minutes later and offered to "make it right" by picking up the Lexus from work, giving my a loaner vehicle, and returning it when the service was complete. When I called a couple days later to arrange that no one could recall that conversation or find a record of it. The service manager was, once again, out. So, I asked for him or someone else to call me. Still waiting on that call... Not sure they could have done any worse. More

The Service Department at Hendrix Lexus North is the best ! Big thanks to Rob Ramsey, you take service to the next level ! John Strobe thank you so much for dealing with me when I came in, I know were busy ! Big thanks to Rob Ramsey, you take service to the next level ! John Strobe thank you so much for dealing with me when I came in, I know were busy when came in, thank you for making me feel as if I was the only customer you had! Richard... I just enjoy dealing with you so much,, you always make me smile! You will have our business always !! More

Jack was outstanding from the beginning as was everyone I dealt with at the dealership. A FAR superior experience to the Hendrick Lexus dealership on the South side of town WELL worth the drive up North. dealt with at the dealership. A FAR superior experience to the Hendrick Lexus dealership on the South side of town WELL worth the drive up North. More

We brought a 2010 RX 350 from Tarek and the experience was amazing on May 2, 2013 we are from St Joseph and would and will buy a vehicle from him and them in a heart beat.They truely great. Brought many was amazing on May 2, 2013 we are from St Joseph and would and will buy a vehicle from him and them in a heart beat.They truely great. Brought many vehicles elsewhere before but this one was outstanding and the place is a showplace. Thanks Hendricks you get my business again and will tell other customers to buy from them More

Most professional. Best experience we've ever had when purchasing a car. Everyone we dealt with was CUSTOMER SERVICE oriented. If the treatment we enjoyed is any indication of what we expect in the f when purchasing a car. Everyone we dealt with was CUSTOMER SERVICE oriented. If the treatment we enjoyed is any indication of what we expect in the future, we're looking forward to having our Lexus serviced by Hendrick. More

We recently purchased a Lexus IS 350C from Hendrick's Lexus North and we were expertly helped by Steve Keltner. Any new car purchase is stressful but Steve made our experience stress free. Steve and th Lexus North and we were expertly helped by Steve Keltner. Any new car purchase is stressful but Steve made our experience stress free. Steve and the Hendrick's Lexus team were truly outstanding in the way they found and delivered our new vehicle. Steve's product knowledge was exceptional and we're very happy with our new car. We look forward to future dealings with Steve and the Hendrick's Lexus team. More

Jack is always wonderful. This is the 6th vehicle he has sold me, and I always know he is going to take good care of me. sold me, and I always know he is going to take good care of me. More

Everyone we worked with was very very professional and new very well their area of expertise (whether related to the car itself or financing servcies). Tareq was extremely helpful in explaining all the fe new very well their area of expertise (whether related to the car itself or financing servcies). Tareq was extremely helpful in explaining all the features of the car and maing the buying experience very pleasant. He stayed with us beyond his work hours to make sure we are all set. Casey Goof was instrumental in streamlinign the paperwork and explaing all the details relate to finances. Robb was checkign on us and ensurign that process wen smooth. We highly recommend to use their servcies for trades and new purchases. More

Jack was very nice with no pressure. I have had to go back for a couple of minor issues and they have been very quick to respond. We have had a very good experience! back for a couple of minor issues and they have been very quick to respond. We have had a very good experience! More

Our experience began with the vehicle we were intending to look at being sold as we were driving from Topeka to the dealership, leaving us extremely disappointed. However, that evening Julie Shaw turned a to look at being sold as we were driving from Topeka to the dealership, leaving us extremely disappointed. However, that evening Julie Shaw turned a bad experience into what turned out to be one of the most enjoyable car buying experiences my wife and I have had. She called us at home and apologized, and promised to keep looking for a similar vehicle. She kept in touch and several weeks later she called me and told me that the RX we were looking for had just been traded in and asked if we were still interested. She recommended we arrive at the dealership before it opened the next day due to the demand for that vehicle. We drove over at 7:00am on Saturday, arriving fifteen minutes before it opened at 8:30am. She immediately hooked us up with Jeremy Waple, who was a pleasure to work with in going through the vehicle, the paperwork, and finalizing the sale. The financing stage, which is usually less than enjoyable, was quite the opposite in working with Mike Arnone, who really was patient with us as we decided on the various services to go with. Because the vehicle had just been traded in, it would not be ready for delivery for at least 24 hours, but that didn't keep Kathy Groenenboom from sitting with us and answering all of our questions about the vehicle and showing my wife all of the features. While we weren't able to drive our new car home that day, they offered to deliver it to us in Topeka when it was ready! While they say that you only have one chance to make a first impression, I do believe in second chances. And they certainly came through during their second chance with us! Julie Shaw is a rock star for sticking with us! And Jeremy, Mike and Kathy made our time there extremely enjoyable! We couldn't be more pleased with our experience at Hendrick Lexus Kansas City North and will definitely return for our next car! Dave & Vicki O'Neal Topeka, KS More