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Hendrick Lexus Kansas City North
Kansas City, MO
547 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 547 reviews
June 18, 2015
awesome all the way around! Buying my new ES350 was an awesome experience from beginning to end. Nouhad is an awesome sales associate & I would recommend him highly. Even after m Buying my new ES350 was an awesome experience from beginning to end. Nouhad is an awesome sales associate & I would recommend him highly. Even after my purchase, he & Kathy G. have made themselves available for any questions. Kudos to the two of them. They are winners!! More
by Orlando
Employees Worked With
Corey Goff, Kathy Groenenboom
June 12, 2015
Non-negotiable, SUPRISINGLY disorganized My husband and I recently bought a vehicle from Hendrick Lexus North and got close to 10 e-mails asking to write a review, which I kept putting off, b My husband and I recently bought a vehicle from Hendrick Lexus North and got close to 10 e-mails asking to write a review, which I kept putting off, but here it is... First of all, the dealer came at us with an offer on a trade-in value for my car, a 2007 Mazda6 (KBB value of $4500), at $500.....roughly what it cost to put 4 new tires on it a couple months before. By the way, I sold it to a private party for $3,250. They wouldn't even reconsider offering more for the trade-in. On top of that, they were incredibly non-negotiable on the price of a 2013 Lexus RX350, no matter what we counter-offered - even offering to pay cash in full. We couldn't agree on the price of the 2013 so I looked at a 2010 and decided to go with that. A few days after purchasing, the dealership e-mails me an attachment of our loan document because they had misplaced it or accidently shredded their copy of our signed loan contract. I had to go out of my way to get it printed off and taken back to the dealership. We had to schedule a separate time to get the delivery on the car and remote start put in so my husband called up there to do that. I even got an e-mail confirmation for the appointment. When he got there, they didn't have the delivery scheduled on their calendar, so the person who normally does it wasn't available. He never got a proper delivery. The thing that has me most compelled to finally write this review is what happened today. When my husband went to get the car licensed, the license bureau informs us that the car has a lean on it from the previous owners. This was never disclosed to us OR included in the paperwork sent to us from the dealership. My husband called the dealership to ask about it and they insist that the lean paperwork was in the packet, but it was NOT. I plan on having a Lexus for the rest of my life, trading it in after a few years. This dealership will NEVER get our business again and I will NOT be recommending this to anyone I know looking for a Lexus. It's a shame there aren't more Lexus dealerships around where we live but we will be traveling to St. Louis or Springfield next time. More
by ljktf3
Employees Worked With
several
April 05, 2015
Great Experience I just bought my first Lexus. I bought it from Hendrick Lexus Kansas City North. I worked with Samh Youssef. I highly recommend him to anyone that wan I just bought my first Lexus. I bought it from Hendrick Lexus Kansas City North. I worked with Samh Youssef. I highly recommend him to anyone that wants to buy a Lexus. It was probably the best experience I have ever had buying a car. He took the time to get to know me and knew exactly what I wanted - a pre-owned Lexus with 10,000 or less miles. He shopped until he found the exact car I was looking for. He is respectful and is a straight shooter. I guarentee you will enjoy working with him! More
by Happy Lexus Owner
Employees Worked With
Kathy Groenenboom, Sameh Youseff
March 25, 2015
A Job Well Done! The total buying experience from my initial contact for an appointment thru the entire sales process was singularly Outstanding. Bravo to Sameh Yousse The total buying experience from my initial contact for an appointment thru the entire sales process was singularly Outstanding. Bravo to Sameh Youssef's salesmanship approach of being able to communicate solid knowledge of his product, in this case a Toyota Avalon, and his company's willingness and ability to service it thru the duration of ownership. The professionalism that was exhibited, not just by Sameh, but from each and every staff member with whom I had dealings during the entire purchase process made this a pleasant, non-pressure venture. I look forward now to the top notch Customer Service that I'm sure I will receive. More
by Brownwi5
Employees Worked With
Corey Goff, Robb Walter, Sameh Youseff
March 12, 2015
Great dealership We have been dealing with Steve for the last 5 years and found them to be very helpful. They also have an excellent service department. We have been dealing with Steve for the last 5 years and found them to be very helpful. They also have an excellent service department. More
by cherog
Employees Worked With
Corey Goff, Casey Goff, Steve Keltner
January 26, 2015
M Peralta I am so grateful for Dennis DeGoosh for contacting us and helping my wife and I finding a vehicle. I explained to Dennis what we were looking for and I am so grateful for Dennis DeGoosh for contacting us and helping my wife and I finding a vehicle. I explained to Dennis what we were looking for and he found us a nice Toyota Camry that met our needs. More
by lmperalta2014
Employees Worked With
Dennis DeGoosh
January 13, 2015
Friendliest dealership Working with Dennis DeGoosh is a delight, he is so friendly, aware of customer needs and delivers with great customer service-the best. We have bought Working with Dennis DeGoosh is a delight, he is so friendly, aware of customer needs and delivers with great customer service-the best. We have bought from him before. Casey was also a great guy to work with, the process of paperwork was easier with his friendliness. More
by Ronda
Employees Worked With
Casey Goff, Dennis DeGoosh
November 26, 2014
Excellent Experience at Hendricks Lexus North Dennis DeGoosh, product specialist, has provided me excellent experience and customer service. I bought my Lexus 350 SUV from him. He often contacts m Dennis DeGoosh, product specialist, has provided me excellent experience and customer service. I bought my Lexus 350 SUV from him. He often contacts me to see if everything is working well for me. He is always prompt in returning my phone calls. Dennis is friendly, oriented to serving his customers, and genuinely concerned if he can assist me in any manner. Dennis has made my experience at Hendricks Lexus North a wonderful and positive experience. I will buy from him again!! M. Mitchell More
by Marnie Mitchell
Employees Worked With
Richard Walker, Dennis DeGoosh
November 24, 2014
Outstanding service and overall experience.. Our experience with the dealership starts with Robb Walter. It is because of him that we are dealing with Hendrick Lexus North and his attention to ou Our experience with the dealership starts with Robb Walter. It is because of him that we are dealing with Hendrick Lexus North and his attention to our needs and wants has been nothing short of amazing. Anything that we need, from acquiring a new vehicle, to servicing the ones that we own, and Rob is sure to see that it is taken care of. Supporting Rob seems to be an overall culture of attention to detail and to the customer. We could not be more pleased with our experience with this dealership, and are now on our sixth Lexus. More
by Jstevens10
Employees Worked With
Dennis DeGoosh, Robb Walter
October 22, 2014
Service and Parts Experience. This was my first experience this Lexus Dealer. All of the employees were very professional, friendly and helpful. I will continue to deal with them a This was my first experience this Lexus Dealer. All of the employees were very professional, friendly and helpful. I will continue to deal with them and highly recommend them to anyone. More
by Davel717
Employees Worked With
Nate (from parts), Richard Walker
