Hendrick Lexus Kansas City North

Lance is great! We bought our second vehicle from him. Kathy Delivery Specialist and Omar in Finance are VERY helpful! Wonderful people and experience! Thanks! Kathy Delivery Specialist and Omar in Finance are VERY helpful! Wonderful people and experience! Thanks! More

personally felt like I was taken advantage of.. I'm a nurse who is working long hours through the pandemic and they knew this.. I would not recommend this place as they come across nice but are secretly nurse who is working long hours through the pandemic and they knew this.. I would not recommend this place as they come across nice but are secretly manipulative and not helpful. My salesperson would not even take the number I was requesting to his manager, he simply said "Oh he will never accept that" What is a salesman for if he isn't supposed to be helpful. then when the manager approached with the ole " I just dont know if I can do that" and then he agreed to a much higher number then I requested, because they had me a sign a a paper at the higher number the managers response was "well this is what you agreed to". Yeah sure because your salesman wouldn't even offer you what I wanted. I had been searching for a car for months in the small amount of time I had off and they took advantage of a tired nurse who was tired of arguing with adults inside a dealership. Not only that, they gave me a 5% interest rate on a credit score of 804 and claimed that was normal and wouldn't even address the question as to why when I asked. When I got the car, that I paid too much for, home I found multiple issues. Gas tank won't close and opens when I close the door too hard. A glued mirror that no one can explain, following me asking what happened to the car at the dealership as it was in a "minor accident" at which the salesman Sean never gave me an answer to but stumbled through and then disregarded my actual questions. The toggle on the car, which is required to run the radio, sticks in the cold, and there was a pretty significant scratch I missed on the drivers door but they continued to claim after finding many flaws on the vehicle that the accident was minor. Haven't gotten any rectification for any of this nor will they admit they took advantage of me so proceed with caution. Don't recommend going in as a woman alone More

I made an appointment on the Internet for a car I I made an appointment on the Internet for a car I saw Steve Keltner and the staff did what they needed to do get me the car. The dealership matches I made an appointment on the Internet for a car I saw Steve Keltner and the staff did what they needed to do get me the car. The dealership matches the brand. I More

Alvi, was my service advisor and he was Amazing!!!! He took great care of me. The service department is so awesome I've never had a bad experience. took great care of me. The service department is so awesome I've never had a bad experience. More

Great experience. We dealt with Dennis, who went out his way to insure we got exceptional service. Would go back next time we need another car. Took time to demonstrate all the technology. way to insure we got exceptional service. Would go back next time we need another car. Took time to demonstrate all the technology. More

Everyone at this dealership is very friendly and knowledgeable. My wife spoke to several people over the phone before even going in and they helped her narrow down her choice of vehicle. When we fi knowledgeable. My wife spoke to several people over the phone before even going in and they helped her narrow down her choice of vehicle. When we finally went to the dealership, we worked with Shawn Carrigan, who was extremely helpful, patient and accommodating. He took us on several test drives of different models and we actually ended up getting a different car than originally intended! Like any car buying experience, there is a lot of time spent negotiating and then filling out paperwork but Shawn bent over backwards to make sure we were comfortable and attended to which made the process as painless as possible. A shout out to Jeff, Kyle and Mark for their help, as well. This is our first experience with Lexus but it will not be the last! More

I have been going to Lexus for a long time, and Michael is the best service advisor! Very knowledgeable and helpful every time I bring in my car. is the best service advisor! Very knowledgeable and helpful every time I bring in my car. More

This dealership is great! I would definitely work with them! Shayla Bates was great also! She makes you feel like she cares that you are happy! them! Shayla Bates was great also! She makes you feel like she cares that you are happy! More