Hendrick Lexus Kansas City North

Jeff Breaux was personable, helpful and provided excellent customer service. From meeting us at the door for our scheduled appointment times, offering refreshments, listening to our needs/wants, and excellent customer service. From meeting us at the door for our scheduled appointment times, offering refreshments, listening to our needs/wants, and making the purchase process painless, he was gracious and pleasant. I would sincerely and confidently recommend him and the Hendrick dealership to anyone desirous of purchasing a new Lexus. More

We bought our car here, and drive 125 miles to get it serviced at this dealership. Michael Taylor is the best service consultant we have ever worked with. He is friendly and professional, discusses all serviced at this dealership. Michael Taylor is the best service consultant we have ever worked with. He is friendly and professional, discusses all the options for service, and makes the entire experience worth the long drive. I appreciate the way the entire dealership treats us as valued customers. More

Had a great experience at Hendricks Lexus. Putu was wonderful. Everyone I met was professional and friendly. I loved their no pressure sales, and their commitment to finding the perfect car for me. wonderful. Everyone I met was professional and friendly. I loved their no pressure sales, and their commitment to finding the perfect car for me. Omar in financing was also very helpful. I’ll be back when I’m in the market again. More

My experience at this dealership was very good. Purchasing cars is not something I enjoy and overall the process was very easy finding the perfect car for my wife. The dealership was patient with Purchasing cars is not something I enjoy and overall the process was very easy finding the perfect car for my wife. The dealership was patient with me as I decided between lease versus buy with rapidly approaching incentive deadlines. More

Great experience! Richard took excellent care of me. Kept me informed each step of service and got my vehicle done on my rushed schedule. thanks! Kept me informed each step of service and got my vehicle done on my rushed schedule. thanks! More

Michael Taylor is a fantastic service consultant. He is very clear with what needs immediate attention and what may wait and keep an eye on. very clear with what needs immediate attention and what may wait and keep an eye on. More

Michael Taylor allows us to have full confidence and represents the Lexus brand so well. His knowledge and expertise is impeccable. Everyone makes us feel so welcome when we walk in the door. Mike Taylo represents the Lexus brand so well. His knowledge and expertise is impeccable. Everyone makes us feel so welcome when we walk in the door. Mike Taylor and Dennis DeGoosh are our go to people and go out of their way for us. More

I live near Omaha but happily make the drive to Kansas City for service on my ES 350. The service I receive from Michael Taylor at the North Kansas City dealership is always top-notch! City for service on my ES 350. The service I receive from Michael Taylor at the North Kansas City dealership is always top-notch! More

I had my 40,000 mile service today and I must say what an awesome experience! Alvi welcomed me when I arrived he told me the service that I would be having and that he’ll make sure everything is taken care awesome experience! Alvi welcomed me when I arrived he told me the service that I would be having and that he’ll make sure everything is taken care of! Well he delivered my car in top condition! Thank Alvi and The Service Team! The video of repairs was a pleasant surprise! Keep up the great service! 🌟🌟🌟🌟🌟 More

I purchased a car from them in November of 2020. This was my second time purchasing from this dealer, the first time being back in 2014. This time felt different. They went above and beyond in some areas, my second time purchasing from this dealer, the first time being back in 2014. This time felt different. They went above and beyond in some areas, but in others, they failed miserably. The finance guy was a nightmare (Omar). Completely unorganized, had no idea what he was talking about. Basically forcing me to buy this "add on" warranty that only Hendricks offers because the Lexus factory warranty wasn't good enough. I kept declining over and over... he would not take no for an answer. Telling me he would bring the general manager (April) in as I was making a huge mistake in not purchasing this "Hendricks only" warranty. Exhausted I finally gave in to this high-pressure tactic as the process was becoming miserable. I've bought plenty of cars in my life and this was the first time the finance office was truly unbearable. Then we get to delivery. Kathy G could have cared less. I was dressed down that day and she sure made me feel like it. In fact, during some questions I had, she got up to take a personal call on her cell phone and left me there wondering what the xxxx was going on. I know we all have bad days or off days but the collection of people who helped me that day was miserable. Here's the funny part. They most likely could tell I wasn't too pleased with how everything went and went and altered my email after I'd left so I wouldn't get the new car survey from Lexus. I know my email was correct before as I'm an existing customer. The Lexus store out south gets much better reviews, so I'll be trying them for my next Lexus purchase. More