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Hendrick Lexus Kansas City North
Kansas City, MO
547 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 547 reviews
May 05, 2016
Great buying experience I purchased a pre-owned car today. Herman, Casey, Dennis all were polite, professional and efficient. I would definitely recommend Hendrick Lexus to I purchased a pre-owned car today. Herman, Casey, Dennis all were polite, professional and efficient. I would definitely recommend Hendrick Lexus to my friends. More
by Colleen Littrell
Employees Worked With
Herman Brown
January 22, 2016
Purchased used Lexus RX350 from Steve Keltner My wife and I spent more than 4 hours with Steve test driving three different vehicles before deciding which car to purchase. Steve was very patient, My wife and I spent more than 4 hours with Steve test driving three different vehicles before deciding which car to purchase. Steve was very patient, professional, accommodating, knowledgeable, and friendly. A+ to Steve and the dealership, as well as the other employees that we dealt with. More
by Ppw
Employees Worked With
Steve keltner
January 18, 2016
BUYER BEWARE MISREPRESENTATION AND UNSAFE TRUCK I called the dealership on Wednesday asking for an appointment to see a Red Dodge 2006 Dakota 80,000 miles and then followed up with them on Friday (t I called the dealership on Wednesday asking for an appointment to see a Red Dodge 2006 Dakota 80,000 miles and then followed up with them on Friday (the day I was coming). On Friday I confirmed my appointment at 3 pm. I drove over 2 hrs to get to the dealership. The truck was parked out front and was very pretty. I asked to look at the truck and they lead me out to truck. I then asked to drive it. THEY SAID NO. I then asked why not. That is when the misrepresentation started. I was told they were waiting on a part they ordered for the brakes but it had not come in and then I was told they just found the problem a few minutes prior to me arriving. I asked if they could fix it so it was drivable. They then took the truck to service it. I was told several stories over the next 2 hrs. I was told the part was already on the truck and all parts were in place . They said they just needed to bleed the brakes From experience, I know that does not take 2 hrs. After 2 hrs, they said I could drive it. I was very skeptical on this. I tested the brakes first. The truck jerked constantly and the brakes were bad. I almost missed the dealership driveway d/t to the brakes. I then tested the transmission. The truck jerked enough that my 2 YR OLD ask why it was jerking.. The truck started making noises then like belts were bad. I told the salesman I just wanted to get out of the truck because it was dangerous. I CANNOT BELIEVE THEY WOULD ALLOW ME MY SISTER AND A 2 YR OLD TO GET IN A VEHICLE THAT WAS NOT SAFE. When I stopped the vehicle and opened the door the smell of burnt rubber was very strong and the truck smelled hot. The salesman went and got his manager. The manager said "I JUST DON'T SEE WHY YOU ARE SO MAD" WELL THAT MADE ME VERY MAD. A 2 YR OLD CAN SEE THE TRUCK WAS NOT SAFE BUT THE MANAGER CANNOT. IN MY OPINION,HE SHOULD LOSE HIS JOB FOR PUTTING ME IN AN UNSAFE TRUCK. THEN THEY ASKED IF I WANTED THEM TO CALL ME WHEN IT WAS FIXED. I TOLD THEM TO LOSE MY NUMBER I WOULD NEVER BUY FROM THEM. TOO MANY "STORIES" FOR ME. More
by UPSET CUSTOMER
Employees Worked With
JEREMY TAMMY DAN AND I THINK THE MANAGERS NAME WAS ROBB
November 22, 2015
Ruth Kissee and Nouhad Jalloul (NJ) are great employees I drove into the Lexus lot looking for a Toyota Highlander and found one there about a week ago! I tried Lexus because of Ruth Keissee, for she is a I drove into the Lexus lot looking for a Toyota Highlander and found one there about a week ago! I tried Lexus because of Ruth Keissee, for she is a great person who appraises damaged vehicles for the Collision Repair, and she had appraised two vehicles for me that had been damaged; I figured she was good, and maybe I would find a good sales person as well there at the dealership. Nouhad was great; I arrived around 5:45 pm at the lot, he went with me on a test drive, and arranged for me to take the vehicle overnight to test drive it with my wife. He helped me throughout the buying process. I would heartily recommend Nouhad as a salesman, and also you should see Ruth Kessee if you have any vehicle body damage. I will work with both again in the future if the needs arise!!! Also Robb Walter and Mike Arnone were very effective and professional. More
by Dan Marten
Employees Worked With
Nouhad Jalloul, Michael Arnone, Ruth Keesee, Robb Walter
November 21, 2015
Very Nice Dealership Nouhad Jalloul (NJ) was our salesperson. My wife was looking to downsize from her large SUV to a smaller more sporty CUV and NJ helped her find the pe Nouhad Jalloul (NJ) was our salesperson. My wife was looking to downsize from her large SUV to a smaller more sporty CUV and NJ helped her find the perfect vehicle within our budget. The overall sales experience went smoothly with no pressure. Thanks again for helping us! More
by MarcV
Employees Worked With
Nouhad Jalloul
October 29, 2015
Best car experience ever First of all, I was impressed with the friendliness of all the employees. Sandy Camacho was my salesperson and she was very well informed and expedit First of all, I was impressed with the friendliness of all the employees. Sandy Camacho was my salesperson and she was very well informed and expedited the sales process seamlessly. I will definately go there for my next purchase. By the way, the Lexus is pretty sweet, too! More
by Donna T
Employees Worked With
Sandy Camacho
September 08, 2015
Very nice experience. Steve Keltner was our salesman and we didn't feel like we were just buying a car. I had a couple phone conversations with him before driving an hour a Steve Keltner was our salesman and we didn't feel like we were just buying a car. I had a couple phone conversations with him before driving an hour and a half to look at the car we were interested in and Steve was cordial and pleasant to talk with and then dealt with Michael Arnone, receiving the same courteous treatment. We're very happy with our purchase. Dean and Jennette Fox More
by m1gunner
Employees Worked With
Michael Arnone, Steve Keltner
August 21, 2015
5 star Review My husband and I bought a Lexus 350 RX. Our sales person, Daniel Cundiff was very professional and attentive to all of our needs. Thank you to both hi My husband and I bought a Lexus 350 RX. Our sales person, Daniel Cundiff was very professional and attentive to all of our needs. Thank you to both him and Kathy for making our purchase a pleasant morning. We love our new vehicle. More
by Happy owner
Employees Worked With
Daniel Cundiff
August 20, 2015
Love Lexus North Our 2015 ES 350 is the 4th Lexus we have purchased from this dealership and each experience has been excellent. Every member of the staff is eager to Our 2015 ES 350 is the 4th Lexus we have purchased from this dealership and each experience has been excellent. Every member of the staff is eager to be helpful, happy to go the extra mile to make every aspect of the purchase, from test drive to delivery, as easy as possible. Can't say enough good things about Hendrick Lexus North. Thanks, Dennis DeGoosh, for all your help! More
by xx
Employees Worked With
Dennis DeGoosh, Robb Walter
August 06, 2015
Bad Service I took my car in for service on 7/14/15 got a call back and was told it would not be ready till the 16th. I told them that i could not get my car on t I took my car in for service on 7/14/15 got a call back and was told it would not be ready till the 16th. I told them that i could not get my car on that day because i was going out of town. I was told don't worry about it just pick it up when you get back in town. I was told my car would be secured. when i go to pick my car up on the 20th my car was broken into. They told me it would all be fixed. I didn't get my car back till the 25th and it was still not right. The driver door had paint damage to it and when they put in the new window the door panel was also damaged. There was water in my car from when it rained the night my car was broken to. The service manger Justin Ayers told me that if the car had more than a broken window that it would be my insurance that would have to fix it. Also the day i went to pick up my car i noticed that my driver side wheels had be damaged. I was told to come back on monday and talk to Justin Ayers. He told me that they would take care of everything. I took my car back to them on the 3rd of Aug. I got a call on the 5th saying my car was ready. When i got their the door panel was not fixed and the out side paint had not been fied also. The wheels where never touched. I was told be Justin Ayers that they had tried to fix them. When i asked to speak to to Justin he had already gone home for the day at 3 in the afternoon. I asked to speak to the GM Ken Newman and told him what was going on and he call Justin. After talking to Justin and Ken they both stated that the damage to my wheels was pre-existing damage and it would not be fixed by them. I was told that i would have to buy new wheels out of my own pocket. This after i was told be Justin on 7/27/15 that Lexus would take care of it. I would not take my car to Hendrick Lexus Kansas City North. They don't have cameras on the outside of the building and don't pay anybody to secure their parking lot at night. More
by webster25
Employees Worked With
Justin Ayers
