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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,100 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,100 reviews

November 12, 2023

I will like to thanks Dave Machold, for a great customer service experience, very helpful and professional. My car was taken care ! Thanks Lexus team. More

by Jose T Matute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood, Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Jose T Matute, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 12, 2023

Very good service department! Always happy with the attention to details. They are the best! More

by jhutchens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Jhutchens, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

November 12, 2023

Brian Bowles's and his team are very professional and the service is excellent. The 70,000 mile check-up went as stated and we were extremely happy with the results. More

by marksjwis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Marksjwis, we are glad we could help! We hope you have a great day!

November 11, 2023

Always a good experience! A a a a a a a a a a. A More

by Bwcarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Bwcarm, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte.

November 11, 2023

David Machold did a terrific job helping me identify a problem and saved me a few dollars, too. More

by stephenworrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Stephenworrell, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 11, 2023

Great first experience! Actually the best auto servicing I’ve ever had. Thanks David Machold. More

by fjcoppola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Fjcoppola, thank you so much for your high rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 11, 2023

David Machold made this a very enjoyable visit. He explained all well and in detail More

by moodyoib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold, Marija Snow
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Moodyoib, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte!

November 11, 2023

Always courteous and professional! No. Surprises! Dave Machold was extremely helpful assisting me and my decision on new tires More

by kirk.lee.castle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Kirk.lee.castle, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.

November 11, 2023

Brian Dowless at Hendrick Lexus managed the annual inspection and maintenance for my car's 95,000 service. I waited at the deakership and he kept me informed of the progress. He emailed a video of t More

by Rebekahwoodward53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Rebekahwoodward53! We're so happy we were able to help you out! Aren’t those videos the best!!!! Thank you for allowing us the opportunity to serve you!

November 11, 2023

My advisor Brian Dowless is very professional and courteous. I know I'm in good hands when I arrive at the dealership. More

by Diesel145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless, Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Diesel145, we are glad we could help! Having a trustworthy advisor is a great feeling. Thank you for trusting Hendrick Lexus Charlotte!

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