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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,100 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,100 reviews

November 14, 2023

First class facility and first class service. David Machold was great to work with. Lounge amenities were very good. More

by geoshab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Geoshab, thank you for taking the time to leave a review for us at Hendrick Lexus Charlotte. We're happy we could meet your expectations!

November 14, 2023

I love the way Hendrick Lexus Charlotte handled the car buying process from start to finish. They did a nice job following up with me on a regular basis. More

by Isy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, Ivan Blair
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 14, 2023

My experience with Hendrick Lexus is superior! I always know we are in trustworthy hands when Brian Dowless takes care of us and our cars. Thank you for years of top notch service! More

by dove family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Dove Family, we are very happy to have provided you with such a positive experience!

November 14, 2023

Brian was very helpful and provided additional information for future services available. He kept me posted on the progress and completion of the maintenance appointment. More

by kmk14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Kmk14, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 13, 2023

Service is always a pleasure at Hendrick Lexus Charlotte. They take good care of me and my Lexus. More

by PKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Pko, we are very happy to have provided you with such a positive experience!

November 13, 2023

Always the best service hands down. Brian is just a great advisor. Very knowledgeable and always going the extra mile for the customer. More

by Fire343fighter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Fire343fighter, we are glad we could help!

November 13, 2023

Dave Machold was a pleasure to work with! He kept me updated the entire time my vehicle was at Hendrick! More

by togreerp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for leaving us this response!

November 13, 2023

My recent service visit was excellent. Dave Machold is very good at his job. Thanks! More

by wwoodard720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Thank you for this wonderful reviews! Please don't hesitate to reach out to us if there's anything more we can do!

November 13, 2023

Recently had a recall addressed at the Hendrick Lexus in Charlotte. As this is the first time owning a Lexus, I found the service and everything that went along with it to be totally professional! Includin More

by Buddy Kalin
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Buddy Kalin, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! We’ll be sure to pass this along to Dave. Have a great day!

November 13, 2023

Great service! I've dealt with a few Hendrick dealerships. This is my favorite so far! More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Denise, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.

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