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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,100 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,100 reviews

December 08, 2023

Excellent customer service every time friendly staff clean facilities always willing to listen to your questions and concerns More

by beverley.leeper01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
Dec 13, 2023 -

Hendrick Lexus Charlotte responded

Beverley.leeper01, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte.

December 08, 2023

Brian Dowless continues to exceed expectations in both service and response. he has been a joy to deal with every time I come into the dealership. More

by charles.bartz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 09, 2023 -

Hendrick Lexus Charlotte responded

Charles.bartz, we're glad you had such a wonderful experience with Brian! Thank you, and have a fantastic day!

December 08, 2023

One of the best, if not the best Lexus dealer I have ever visited. Brian Dowless is a great service manager. He helped diagnose a difficult problem on my 1999 RX 300 More

by zobiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 09, 2023 -

Hendrick Lexus Charlotte responded

Zobiz, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

December 08, 2023

Brian Dowless did an excellent job as a service advisor while my car was there for service. More

by akundrotas
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 09, 2023 -

Hendrick Lexus Charlotte responded

Akundrotas, we are so happy to read such a great review about Hendrick Lexus Charlotte!

December 08, 2023

Brian Dowless was great to work with. He keep me informed as to what was needed, and the pricing. More

by jlshelton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 09, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 07, 2023

I’ve had a deaf experience with this dealership, particularly my service advisor, Brian Dowless. More

by craffyh2o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 09, 2023 -

Hendrick Lexus Charlotte responded

Craffyh2o, We sincerely thank you for the positive review, and look forward to seeing you again soon!

December 07, 2023

Brian Dowless is amazing kept me informed with everything as well as Grant McLaurin my trusted technician. great team! More

by ashleymartin792
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 09, 2023 -

Hendrick Lexus Charlotte responded

Ashleymartin792, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 07, 2023

It’s always a pleasure doing business with Hendrick Lexus. Our service writer Brian Dowless is always on top of what is going on with our vehicle. I know he see’s hundreds of customers a week but still More

by Tjk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 09, 2023 -

Hendrick Lexus Charlotte responded

Hello Tjk, we appreciate you taking the time to leave us this feedback.

December 07, 2023

The work was done in a timely manner. Dealership has a clean and comfortable waiting area. More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 09, 2023 -

Hendrick Lexus Charlotte responded

William, thank you so much for the positive review!

December 07, 2023

Service department is excellent, especially my advisor Vanessa. Quickly got me in to do scheduled service and emergency flat tire replacement. A+++ More

by Alara5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eunise Olvera, Vanessa Hardley
Report | Print
Dec 09, 2023 -

Hendrick Lexus Charlotte responded

Alara5, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

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