Hendrick Lexus Charlotte

Consistent excellence over time. Clean, efficient, quality customer experience focus. Good follow- up. Creditable recommendations provided without pressure. Sense of business integr Clean, efficient, quality customer experience focus. Good follow- up. Creditable recommendations provided without pressure. Sense of business integrity More

Very professional and knowledgeable. Reasonable pricing as well. Work done in the expected time estimate given. Reasonable pricing as well. Work done in the expected time estimate given. More

Excellent service every time! Mike Underwood is superb, friendly, professional and knowledgeable. He always addresses all my questions and makes sure any issues with car are thoro Mike Underwood is superb, friendly, professional and knowledgeable. He always addresses all my questions and makes sure any issues with car are thoroughly taken care of in one visit. I’ve been a happy customer at this dealership and have seen Mike Underwood since 2009… would not go anywhere else. More

Staff is always courteous and informative. Video is very helpful. And FOB batteries replaced without charge. Video is very helpful. And FOB batteries replaced without charge. More

My supervisor was Michael Mirek. He was very attentive and patient and knowledgeable. Thanks so much for the great experience He was very attentive and patient and knowledgeable. Thanks so much for the great experience More

Adrian Cruz Cordero is the best service advisor I’ve ever had. So very committed to his customers as well as personable had. So very committed to his customers as well as personable More

Very pleasant fast Miss Marisa was cordial and a pleasure to talk to I will definitely ask for her next time to talk to I will definitely ask for her next time More

My supervisor is Michael Mirek. I have a best experience with him. He is patient ,knowledgeable and professional. He has done such a great job. Every time I bring my car to him. I have a best experience with him. He is patient ,knowledgeable and professional. He has done such a great job. Every time I bring my car to him. More

Brian D. in the service department is wonderful. Always helpful and willing to support any questions you have. in the service department is wonderful. Always helpful and willing to support any questions you have. More

Brian Dowles made my service visit fast and pleasant! He went above and beyond to help us with our Lexus. His care will make us come back to the dealership for all service instead of going someplace clos He went above and beyond to help us with our Lexus. His care will make us come back to the dealership for all service instead of going someplace closer to our home. More