Hendrick Lexus Charlotte

Recent service handled by Brian Dowless was excellent. He was timely in contacting me and thorough in his explanations. The driver who picked up my car and delivered it was very professional as well. He was timely in contacting me and thorough in his explanations. The driver who picked up my car and delivered it was very professional as well. More

Brian Dowless was professional and courteous Taking care of all my needs. It’s always pleasure when visiting the dealership. care of all my needs. It’s always pleasure when visiting the dealership. More

Took my Lexus in for service and a noise concern. This visit I had the pleasure of having Michael Underwood as my service advisor. He did fantastic and made sure I received my car back rather quickly This visit I had the pleasure of having Michael Underwood as my service advisor. He did fantastic and made sure I received my car back rather quickly. Great attitude and friendly. More

I accidentally scuffed the side of my mirror on my husband's RX. I took it to the dealership and decided to work with Adrian again (as I had some additional service questions). He was very kind and pa husband's RX. I took it to the dealership and decided to work with Adrian again (as I had some additional service questions). He was very kind and patient with my questions. I enjoyed my short visit to the dealership. I also like how they have complimentary snacks for when you have to wait. More

Mike Underwood is who I always choose to handle my service needs. He is straightforward, honest, and professional. service needs. He is straightforward, honest, and professional. More

Told me twice ab timing cover leak in my rx350 is out of pocket bill Third time finally some one told me that my car still have warranty cover the powertrain pocket bill Third time finally some one told me that my car still have warranty cover the powertrain More

Very impressed with my first time service of my 2024 RX 350 Lexus. Bryan Dowless did a great job in seeing that my needs were met with my car! I could not ask for better service with Lexus. Thank you! 350 Lexus. Bryan Dowless did a great job in seeing that my needs were met with my car! I could not ask for better service with Lexus. Thank you! More

Fast and convenient service staff was very helpful explain everything and was satisfied with service explain everything and was satisfied with service More

Just wanted to give a big shoutout to my man Brian Dowless for guiding me through the repair on my IS 350. The whole experience from beginning to end was A+++. Will reach out to Brian again if I have Dowless for guiding me through the repair on my IS 350. The whole experience from beginning to end was A+++. Will reach out to Brian again if I have further needs! More

Very easy process, Brian Dowless was great throughout the entire process. I will definitely be back to have my service needs addressed entire process. I will definitely be back to have my service needs addressed More