Hendrick Lexus Charlotte

Vanessa makes every visit a smooth process. She provides great service and feedback for me to make informed decisions on my services. I also love the videos the techs send to review the vehicle She provides great service and feedback for me to make informed decisions on my services. I also love the videos the techs send to review the vehicle diagnosis. More

I’ve worked with Vanessa Hardley for a few years now. She is a very kind, professional, knowledgeable, and attention to detail type of Service Advisor. She always makes my experience at Hendrick Lexus an She is a very kind, professional, knowledgeable, and attention to detail type of Service Advisor. She always makes my experience at Hendrick Lexus an enjoyable one. More

Brian Dowless and the service team are always informative, prompt, and thorough. The work is always done well and they work around my work schedule to ensure that it is a convenient experience fr informative, prompt, and thorough. The work is always done well and they work around my work schedule to ensure that it is a convenient experience from start to finish More

Brian Dowless is great to work with. Service was completed professionally and faster than expected. Brian answered my questions and is the person who I would like to take care of my cars Service was completed professionally and faster than expected. Brian answered my questions and is the person who I would like to take care of my cars service again. Thanks! More

Great service always! Dave Machold is a super service writer. The quality of the work performed is exceptional! Dave Machold is a super service writer. The quality of the work performed is exceptional! More

Been consistently taking my LX to this service dept since I've owned it. They've done a good job, listen, know their stuff and have helped me on a few scenarios. Brian Dowless has been outstanding with comm I've owned it. They've done a good job, listen, know their stuff and have helped me on a few scenarios. Brian Dowless has been outstanding with communication and service! More

Looking for a great service advisor for your Lexus? I highly recommend Clayton King. He has been taking care of myself and several other family members. I actually look forward to taking my car in for I highly recommend Clayton King. He has been taking care of myself and several other family members. I actually look forward to taking my car in for its routine maintenance. Thanks for always taking care of Clayton! More

I had a fantastic experience with the service department at Lexus. From start to finish, everything was handled with professionalism and care. A special shoutout to Dave, who went above and beyond to ensure at Lexus. From start to finish, everything was handled with professionalism and care. A special shoutout to Dave, who went above and beyond to ensure my visit was smooth and hassle-free. He was knowledgeable, attentive, and took the time to explain everything clearly. It’s refreshing to receive such excellent customer service, and I’ll definitely be returning for future maintenance. Highly recommend! More

good service, 10000 miles service done in one hour. An staff member Adrianis very helpful and nice. An staff member Adrianis very helpful and nice. More

Great Service and Brian Dowless was very friendly and always helpful. I highly recommend him. always helpful. I highly recommend him. More