Hendrick Lexus Charlotte

Handled my nail-in-tire issue toward the appropriate recommendation to a new set of tires. Made the road hazard coverage in my maintenance plan work in my favor. Thank you. recommendation to a new set of tires. Made the road hazard coverage in my maintenance plan work in my favor. Thank you. More

Vanessa Hardley is an excellent service advisor. She ALWAYS provides exceptional advice and service. She is caring and very knowledgeable and provides the best customer service! She ALWAYS provides exceptional advice and service. She is caring and very knowledgeable and provides the best customer service! More

When I took my Lexus to the Charlotte Independence Svc Dept Vanessa Hardley had my car diagnosed and they pinpointed the issue & had to order a part not in stock. Ms. Hardley professionally & politely exp Dept Vanessa Hardley had my car diagnosed and they pinpointed the issue & had to order a part not in stock. Ms. Hardley professionally & politely explained the process & wait time. She provided me a loaner & called me regularly to updated me on the progress with my car. She made the whole process & successful repair to my car well worth the wait. More

Vanessa Hardley, service consultant has always provided the best quality customer care. She is knowledgeable, patient and does a great job. the best quality customer care. She is knowledgeable, patient and does a great job. More

Vanessa Hardley is fantastic! Always appreciate her genuine care for my family’s vehicle and needs! Always appreciate her genuine care for my family’s vehicle and needs! More

Very pleasant experience for routine maintenance on my RX-350. Vanessa Hardley did a great job explaining everything that needed to be done. RX-350. Vanessa Hardley did a great job explaining everything that needed to be done. More

My purchase of my new Lexus went great. I purchased my car dealership on Independence boulevard from a young man name Scott he was a wonderful sales person. Hayden was so helpful telling me I purchased my car dealership on Independence boulevard from a young man name Scott he was a wonderful sales person. Hayden was so helpful telling me all about my car before I left the lot. My experience at Lexus on Independence boulevard was wonderful. More

My service was great as always with Vanessa. Just routine service, but I always feel important, she also takes care of everyone in my family. Just routine service, but I always feel important, she also takes care of everyone in my family. More

My service was quick & wonderful. Vanessa Hardley was great to work with! She also followed up with me to make sure I was okay with everything. Vanessa Hardley was great to work with! She also followed up with me to make sure I was okay with everything. More