Hendrick Lexus Charlotte

Hendrick Lexus IS always professional and gives quality service.. Michael Mirek was professional and worked to meet our schedule. It was our pleasure to have him as our service technician. service.. Michael Mirek was professional and worked to meet our schedule. It was our pleasure to have him as our service technician. More

As always Michele took care of my car finding the best solution and options to keep it as new. best customer service made my visit to the dealer a great experience solution and options to keep it as new. best customer service made my visit to the dealer a great experience More

My service representative, Michael Underwood, couldn’t have been better. He always keeps me informed of progress and lets me know if I need any further service to be scheduled. In a time when a lot of dea have been better. He always keeps me informed of progress and lets me know if I need any further service to be scheduled. In a time when a lot of dealer service departments can’t be trusted, I trust Mike More

The people at the Lexus dealership on independence are great to work with in particular Michael Mirek, and BJ. I've bought 3 vehicles and God willing my next will be with them. great to work with in particular Michael Mirek, and BJ. I've bought 3 vehicles and God willing my next will be with them. More

The Service at Hendrick Lexus is the best. Michael Underwood is really attentive and gets the best care for my car and me. Michael Underwood is really attentive and gets the best care for my car and me. More

Mike Underwood is the BEST in the Lexus Service Department! I have worked with him for several years and wouldn’t trust anyone else with my car. Trustworthy, dependable and excellent follow through Department! I have worked with him for several years and wouldn’t trust anyone else with my car. Trustworthy, dependable and excellent follow through. More

I've been with Mike Underwood (Service Dep't) for many years now (with my Lexus vehicles)... on a scale of 1 - 10... I'd rate Mike as a solid 11+!!! His vehicle knowledge and focus on customer satisfactio years now (with my Lexus vehicles)... on a scale of 1 - 10... I'd rate Mike as a solid 11+!!! His vehicle knowledge and focus on customer satisfaction is 'spot on'!!!! With folks like Mike (and Kathy Tomasello (recently retired from Sales team), it's no wonder your dealership enjoys the success it does!!! More

When I bring my car in for service I always get excellent service. Every thing be on point. Customer service is very good nice people. Always getting feedback in what is going on with my car. service. Every thing be on point. Customer service is very good nice people. Always getting feedback in what is going on with my car. More

Our services at Hendrick Lexus are always the best and working with Michael Mirek is great! working with Michael Mirek is great! More

Mike Underwood with the help of Josh Mohr did a fabulous job. Josh has been my service manager for decades and has always taken the best care of me. Josh who is in his new role warmly soft transferred me job. Josh has been my service manager for decades and has always taken the best care of me. Josh who is in his new role warmly soft transferred me to Mike as my new manager. I look forward to working with Mike for years to come. Thank you Mike and Josh for looking out for me. Also thank you for promptly sending Paul out to jump my battery. Elaine H White More