Hendrick Lexus Charlotte

Mike Underwood went above and beyond what I expected during my last service visit. When I thought it was gone forever, Mike texted me that he had found a book I left in his office and made arrangements during my last service visit. When I thought it was gone forever, Mike texted me that he had found a book I left in his office and made arrangements for me to pick it up. From the knowledgeable and friendly staff, to the expert service, this extra attention was indeed a "WOW" moment. More

If you think Hendrick Lexus is known for good service think again. I will never buy another Lexus even though I have been a customer for 25 years. My car was in an accident and the brakes did not engage. think again. I will never buy another Lexus even though I have been a customer for 25 years. My car was in an accident and the brakes did not engage. The body is fixed and I asked them to check the brakes to make sure the car is safe to drive. They have not done this and have had the car for one week. I have to pay for a rental car while Hendrick has my car "Captive"! More

Our Service Consultant Michael Mirek is great and very professional. He keeps us informed about our car. He is our favorite Service Consultant. professional. He keeps us informed about our car. He is our favorite Service Consultant. More

Fast service with friendly and knowledgeable staff. Customer waiting area was great while you're there. Customer waiting area was great while you're there. More

I like the Service and attention to detail I receive at this location. My Service Consultant, Vanessa Hardley always goes the extra mile to ensure I am informed about my Service, recommended service and ke this location. My Service Consultant, Vanessa Hardley always goes the extra mile to ensure I am informed about my Service, recommended service and keeps me abreast of how long the service will take and when my next service is due. She is always polite, courteous and professional. More

I rate Ms. Hardley and Mr. Parsons with a (5) star rating during each encounter at Hendrick Lexus of Charlotte. During my most recent service Ms. Hardley was ve Hardley and Mr. Parsons with a (5) star rating during each encounter at Hendrick Lexus of Charlotte. During my most recent service Ms. Hardley was very knowledge about the maintenance my vehicle needed as well as the replace tire maintenance plan I have. She is always professional and does it with a warm and welcoming smile. She goes beyond the call of duty and even waited for my late arrival for pick up of my vehicle and return of a loaner vehicle. MR. Parsons has been my Sales Agent for the last 2 or 3 Lexus I have leased.He is always dedicated to locating the right car for me. During the COVID-19 crises when the vehicle I wanted was almost impossibe to locate he knocked a home run. More

Everything was great Mike Underwood kept me informed as our car went through its maintenance and let me know what might be needed for the next time. our car went through its maintenance and let me know what might be needed for the next time. More

Mike Underwood and Hendrick Lexus give amazing service. My 2000 Lexus GS is still on the toad and rins perfectly. My 3017 Lexus RX 350 get taken care of there mow. I drive from another state to see these My 2000 Lexus GS is still on the toad and rins perfectly. My 3017 Lexus RX 350 get taken care of there mow. I drive from another state to see these prople because they treat my car like it is theirs!! I have owned a lot of cars , but this place is priced fait , give amazing serice in a yimely manner. No better place to take uour car. More

The car is good, but the service department and especially Mike Underwood is GREAT!!! He keeps me coming back. especially Mike Underwood is GREAT!!! He keeps me coming back. More

Excellent service experience. Mt service advisor, Michael Mirek, was knowledgeable, professional, and helpful. "Kudo's" to Michael. Mt service advisor, Michael Mirek, was knowledgeable, professional, and helpful. "Kudo's" to Michael. More