Hendrick Lexus Charlotte

Marissa is an awesome advisor. She ensures I fully understand and the entire service team goes the extra mile to ensure my satisfaction!!! She ensures I fully understand and the entire service team goes the extra mile to ensure my satisfaction!!! More

Good communication. Great service. Marisa Kovaly did a good job of following my problem and keeping me informed. Great service. Marisa Kovaly did a good job of following my problem and keeping me informed. More

I have always had a great experience working with my service advisor Mike Underwood and his team at this dealership. He is very knowledgeable and able to communicate effectively on the things that my ca service advisor Mike Underwood and his team at this dealership. He is very knowledgeable and able to communicate effectively on the things that my car needs addressing. He is very efficient and values your time. Extremely friendly and easy to work with. I highly recommend Mike and the Hendricks dealership team for all your car needs ! More

Thanks to Marija Snow my car was serviced without a long wait. She notified me promptly when everything was done to keep my car running smoothly. wait. She notified me promptly when everything was done to keep my car running smoothly. More

Excellent customer service has always been provided. First, from Erin Gast and now, from Dave Machold. First, from Erin Gast and now, from Dave Machold. More

Easy to make appointment on line. Brian Dowless took care of me. Provided video of what mechanics found, prices on recommended services, and had me on my way sooner than expected. Mel Brian Dowless took care of me. Provided video of what mechanics found, prices on recommended services, and had me on my way sooner than expected. Melissa (I think) got my new iphone linked up to car bluetooth. Car was cleaned inside and out. I will definitely request Brian for my next service. More

I absolutely can not say enough wonderful things about HENDRICK Lexus.. from Geron (our salesperson) to Ralph our Technology Trainer, we were treated above and beyond great!! HENDRICK Lexus.. from Geron (our salesperson) to Ralph our Technology Trainer, we were treated above and beyond great!! More

We always feel confident when bringing our car into the Lexus dealership, We are so pleased to have Mike Underwood as our advisor, explains in detail, very professional and at the same time very pleasa Lexus dealership, We are so pleased to have Mike Underwood as our advisor, explains in detail, very professional and at the same time very pleasant. Thank you to Mike Underwood. More

Brian Dowless always responds immediately to my request for service and returns my text with an available timeslot. for service and returns my text with an available timeslot. More