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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,757 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,757 reviews

August 04, 2023

The service department at Hendricks Lexus is professional, on time, and always so friendly and helpful. I love working with Vanessa Hardley, as she is so welcoming and helpful! More

by Victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Aug 09, 2023 -

Hendrick Lexus Charlotte responded

Victoria, it's experiences like yours that really keep us motivated! Thank you for the kind words about our department and associates! We hope you have a great day!

August 03, 2023

Vanessa definitely one of the best service assistants I met at Lexus Dealership over the years More

by elivchin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Aug 10, 2023 -

Hendrick Lexus Charlotte responded

Elivchin, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. We'll pass this along to Vanessa. Please reach out if you need anything at all.

August 03, 2023

I love the service department at Hendrix Lexus! I've driven Lexus' from Hendrick for at least 20 years and not once had any problems with any repairs. The repairs are always done right the first More

by CynthiaSolaka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Aug 10, 2023 -

Hendrick Lexus Charlotte responded

Cynthiasolaka, thank you so much for the positive review! Vanessa is amazing and we'll be sure to pass along these nice comments! Have a great day!

August 03, 2023

Recent visit for a check-up. Great service, great people. Vanesa Hardley makes the experience awesome! More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Aug 10, 2023 -

Hendrick Lexus Charlotte responded

Daniel, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

August 03, 2023

I love love love this place! !!! A pleasant visit every single time 🖤 Staff, stock, service are all top notch!!! More

by deuza1.gg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Aug 08, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 02, 2023

The location of the dealership is ideal for me. It is clean the employees are friendly and appear to be happy with their jobs. It is very comforting to be greeted by Vanessa Hardley when I arrive More

by abwa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Aug 04, 2023 -

Hendrick Lexus Charlotte responded

Abwa, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. Thank you for trusting Hendrick Lexus Charlotte to service your vehicle!

August 02, 2023

The service was excellent. Timely. And as usual Vanessa made it clear everything was cared for. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley.
Aug 04, 2023 -

Hendrick Lexus Charlotte responded

Rick, thank you for your kind review; we are happy to pass along your comments to Vanessa. She does such a great job and we're pleased to know that you agree! Thank again for choosing Hendrick Lexus Charlotte!

July 31, 2023

Great experience! We were in and out in no time. Dealership was one of the nicest I’ve ever been in. Michelle was a great salesperson and carrie showed us how to us More

by briank110
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele Hanrahan and Carrie Stroud
Aug 04, 2023 -

Hendrick Lexus Charlotte responded

Briank110, we're so glad that we were able to go above and beyond your expectations! Hats off to Michele and Carrie for their outstanding service! Please let us know if there is anything additional we can do for you! Have a great day!

July 28, 2023

Very professional staff. They make you feel like you're the most important client from the sales department to the service dept. Highly recommend contacting them when you ar More

by Neil J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Gordy, Rebecca Brewton
Jul 30, 2023 -

Hendrick Lexus Charlotte responded

Neil J., we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! Hats off to Aaron and Rebecca for their amazing service! Have a great weekend!

July 27, 2023

Great experience and best service. Mike Underwood always is always going above and beyond to make it fantastic! More

by Eamcmillan
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Jul 30, 2023 -

Hendrick Lexus Charlotte responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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