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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,756 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,756 reviews

October 04, 2023

Professional, courteous, helpful, on time, and wonderful to deal with. I enjoy working with them. More

by pbconway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Oct 04, 2023 -

pbconway responded

Outstanding dealership!!

Oct 04, 2023 -

pbconway responded

I really enjoy this dealership. If I get another car, it will be from here. Hendrick Lexus Charlotte.

Oct 04, 2023 -

pbconway responded

Wonderful people and I really enjoy my car!

Oct 04, 2023 -

pbconway responded

Great service and I always enjoy working with Brian Dowless.

Oct 04, 2023 -

pbconway responded

Love my car and the service I get when I go to have my car serviced.

October 04, 2023

Hendrick Lexus is a well run dealership with tremendous professionals, like Brian Dowless, interfacing with customers on a regular basis. The customer experience is superb. More

by bcohane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Oct 04, 2023 -

bcohane responded

Please see my above extremely positive review of Hendrick Lexus and its team of professionals. I wanted to specifically identify Brian Dowless as the person at your dealership that never disappoints and makes my experience at the dealership exceptional.

October 04, 2023

Brian Dowless was great in keeping me informed in my car service process. He was really great to work with. More

by jlshelton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Oct 05, 2023 -

Hendrick Lexus Charlotte responded

Jlshelton1, thank you for the high star rating! We appreciate you sharing details of your visit and we'll be sure to pass along those comments to Brian!

October 04, 2023

My Lexus maintenance is always a 5 star event, from the courtesy call to schedule appointment to video review of actions taken. Class act! More

by lewLexi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geron Helling, Brian Dowless
Oct 05, 2023 -

Hendrick Lexus Charlotte responded

Hello Lewlexi, thank you; we appreciate your feedback! Thank you so much again for sharing your experience with the world! We hope you have a great day!

October 04, 2023

Brian Dowless has excellent customer service skills I highly recommend him for any time I get my car service More

by hlane.13682
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Oct 05, 2023 -

Hendrick Lexus Charlotte responded

Hlane.13682, we are so happy to read such a great review about Brian and the team at Hendrick Lexus Charlotte!

October 04, 2023

I always get great service. My car is 20 years old, with over 200,000 miles on it. I know that I can depend on Brian and his staff to keep my Lexus running smoothly. More

by steverosenauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Oct 05, 2023 -

Hendrick Lexus Charlotte responded

Steverosenauer, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 04, 2023

I was in for a standard service visit, done in a timely and efficiemt manner. More

by rbprosser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Oct 05, 2023 -

Hendrick Lexus Charlotte responded

Rbprosser, we're glad you had such a wonderful experience with us!

October 03, 2023

Service was great and personal very helpful. I would come back to buy another car More

by Oasmitty
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, Bruce Fredette, Robin Hill, Mike Underwood, Jaylen Rudisell
Oct 05, 2023 -

Hendrick Lexus Charlotte responded

Hello Oasmitty, thank you; we appreciate your feedback and appreciate your commitment!

September 27, 2023

This is the third RX350 we have purchased from Hendrick Lexus on Independence. I think you could say we like working with the staff at this dealership. The facility is always clean and inviting. I really w More

by Sharon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donte ?
Sep 29, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We agree, Ralph does a wonderful job! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

September 25, 2023

I am so excited and happy with all in all services they provided to me. Thank you so much. More

by bekelefe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yerkes, Ralph, Geron Helling
Sep 27, 2023 -

Hendrick Lexus Charlotte responded

Bekelefe, thanks for your praise and kind comments about our team.

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