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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,756 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,756 reviews

October 11, 2023

Hendrick Lexus is my favorite automobile dealership. I have purchased several vehicles there and have been very pleased with each one. The service department there is top notch. My service representativ More

by mdellinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Michael Mirek
Oct 13, 2023 -

Hendrick Lexus Charlotte responded

Hi Mdellinger, thank you so much for your positive comments about Hendrick Lexus Charlotte! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 11, 2023

I was recently asked why I didn’t go somewhere closer for my state inspection. Truth is, I feel comfortable at the dealership and the service is wonderful. Mike is always friendly and provides excellent cu More

by loritriley7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Oct 13, 2023 -

Hendrick Lexus Charlotte responded

Loritriley7, we are so happy to read such a great review about Hendrick Lexus Charlotte! We appreciate your loyalty and hope to serve you for many more years!

October 11, 2023

My thanks to Michael Mireck for making the process go very smoothly. His attention abd resposiveness are much appreciated. More

by njgilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Oct 13, 2023 -

Hendrick Lexus Charlotte responded

Njgilbert, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

October 11, 2023

A special thank you to Michael Mirek and the Hendrick Lexus of Charlotte for their fabulous service. More

by Hartley969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Oct 13, 2023 -

Hendrick Lexus Charlotte responded

Hartley969, thank you for your kind review; we are happy to pass along your comments to Mike and the team here at Hendrick Lexus Charlotte!

October 10, 2023

We visited this dealership two years ago and have enjoyed working with Brian Dowless for the past two years. I've always felt that I can rely on him from scheduling appointments to getting my car serviced. H More

by Lin Li
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Oct 12, 2023 -

Hendrick Lexus Charlotte responded

Lin Li, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 08, 2023

Absolutely fantastic! Loaner car provided every time I come in regardless of where I purchased my vehicle. Business suite I can use if I wait. More

by clemens31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Oct 10, 2023 -

Hendrick Lexus Charlotte responded

Clemens31, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte!

October 08, 2023

Vannessa Hardley was super amazing I definitely liked working with her she made my process a breeze excellent customer service More

by timothysanders604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Oct 10, 2023 -

Hendrick Lexus Charlotte responded

Timothysanders604, we're so glad that we were able to go above and beyond your expectations!

Oct 10, 2023 -

timothysanders604 responded

Excellent that’s all I can say.

October 07, 2023

Vanessa Hardley was my Lexus advisor. She did an outstanding job in looking keeping me informed of the service technician’s findings and the repairs required. The technician also was ve More

by bill.webb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Oct 10, 2023 -

Hendrick Lexus Charlotte responded

Bill.webb, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. Thank you so much again for your feedback! We hope you have a great day!

October 07, 2023

This is the 5th Lexus I have purchased in the past 15 years. There is a reason I have returned year after year. Lexus is a great brand. The dealer is supported with equally great staff in Sales/Service/s More

by jackbriggman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robin Hill
Oct 10, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We appreciate the kind words about our store and staff! We hope you have a great day!

October 06, 2023

Vanessa Hardley is trusted professional in my book. I know the work will get done right the first time. More

by DMc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley, Vanessa Hardley
Oct 10, 2023 -

Hendrick Lexus Charlotte responded

Dmc, we are so happy to read such a great review about Vanessa and your time spent Hendrick Lexus Charlotte! Thank you, and have a fantastic day!

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