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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,887 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,887 reviews

December 12, 2024

Michael Mirek is the main reason that I keep bringing my CRV to Hendrick Lexus for service. The service is good, and loaners are available if it's a big service. More

by bkocourek53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Bkocourek53, we are so happy to read such a great review about Hendrick Lexus Charlotte!

December 12, 2024

Michael Underwood has been my service contact for four or five RX 330 and 350's for years. He is consistently professional, knowledgeable, understanding of my requests, helpful and timely, going above and be More

by bejoyfulsbtaylor
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood, Michele Hanrahan, Vanessa Hardley
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Bejoyfulsbtaylor, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 12, 2024

Michael Underwood has been my rep for the last several years and has done an awesome job. I can always count on his knowledge and expertise to lead me in the right direction. More

by costanzastephanie23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Costanzastephanie23, we're glad to hear you enjoyed your visit with Mike. Please let us know if you need anything at all!

December 12, 2024

Brian Dowless is an excellent service rep He is very friendly and worked very hard to get my car serviced and back to me in a reasonable time. The dealership is a very nice place to "hang out" while wa More

by nabarber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 14, 2024 -

Hendrick Lexus Charlotte responded

Nabarber, thank you for sharing your positive experience!

December 11, 2024

Michael Mirek was great to work with, good timing on dropping off /pickup, and the communication was great. More

by richard_jarrell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Richard_jarrell, your wonderful feedback and rating mean a lot to us. Thank you for your continued support!

December 11, 2024

I recently received service and Adrian Cruz-Cordero was a new service advisor that I worked with. He was friendly, took the time to show me the different features in my loaner car and was very knowledgeable. More

by Shakie G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz-Cordero
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Shakie G, thanks for your praise and kind comments about Adrian and Thanks again for taking the time to leave us this information about your recent visit. Take care! our team.

December 11, 2024

Mike Underwood has been my go to Service Agent for nearly 9 years. I trust Mike, and 2014 Lexus ES350 runs like a charm thanks to Mike’s recommendations and services. Bob Hill More

by Golflorida3218
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Golflorida3218, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte.

December 11, 2024

As a new customer the service we received was top notch thanks to our personal service agent Dave Machold. He assured us that our used 2022 Lexus 350 was in excellent condition and road worthy. We are ve More

by Jwashin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Jwashin, we really appreciate your positive review! We appreciate your business and look forward to serving you again in the future!

December 11, 2024

Maria snow is a great to work with. Enjoyed the experience. Hendricks is a great place to buy cars. Thanks again. More

by Michael scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Michael Scott, we're happy you found Marija to be so supportive during your experience here at Hendrick Lexus Charlotte.

December 11, 2024

Great service, did it in a timely manner,,,personalized, professional, very nice waiting room as well More

by bcarlock17
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Bcarlock17, thank you for the high star rating! We agree, Marisa is fantastic! Please let us know if we can assist you in any way!

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