Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Lexus Charlotte
Charlotte, NC
1,756 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,756 reviews
November 02, 2023
Great Customer Service and very satisfied with Service Advisor Vanessa Hardley. She is a very effective communicator and an excellent credit to the Hendricks Lexus Dealership! My Lexus was serviced on tim Advisor Vanessa Hardley. She is a very effective communicator and an excellent credit to the Hendricks Lexus Dealership! My Lexus was serviced on time and I very pleased with operations of vehicle. More
by Ken C
Employees Worked With
Vanessa Hardley
November 02, 2023
Excellent service and good advice. Vanessa Hadley is so easy to talk to and explains everything so I can understand what is best for my car. Vanessa Hadley is so easy to talk to and explains everything so I can understand what is best for my car. More
by Sirae
Employees Worked With
Vanessa Hardley
November 02, 2023
Recently had service. always great to see Vanessa Hartley; she is extremely efficient and had the service done in no time. always great to see Vanessa Hartley; she is extremely efficient and had the service done in no time. More
by Jenjennifermappel
Employees Worked With
Vanessa Hardley
November 02, 2023
Vanessa Hardley is my go to person when I come in for service or just ask a question about my Lexus. She is always pleasant, friendly and above all she makes sure that my needs are meet to my satisfactio service or just ask a question about my Lexus. She is always pleasant, friendly and above all she makes sure that my needs are meet to my satisfaction. More
by benmar
Employees Worked With
Jeffrey Granzen, Vanessa Hardley
October 31, 2023
I recently had the pleasure of purchasing a vehicle from Hendrick Lexus Charlotte, and I couldn’t be more pleased with my experience. They create a welcoming atmosphere and their entire team is knowledgeabl Hendrick Lexus Charlotte, and I couldn’t be more pleased with my experience. They create a welcoming atmosphere and their entire team is knowledgeable and courteous. Jaylen has been incredible to partner with to find my perfect car! He is incredibly patient and took the time to understand my preferences, guiding me towards the vehicle that best fit my lifestyle and budget. The entire purchasing process was seamless, thanks to their efficient and transparent approach. Everyone from Jaylen in Sales, Alex in Finance, Brian in Service, Zay in Tech, and Dean in Leadership, everyone went above and beyond to answer my questions, provide comprehensive information about the vehicle’s features, and ensure that I felt confident and excited in my decision. Their commitment to customer satisfaction is truly commendable and sets them apart from other dealerships in the area. I highly recommend Hendrick Lexus Charlotte to anyone in search of a reliable and customer-centric car-buying experience. I’m on my 4th Lexus and will undoubtedly return for my future Lexus needs! More
by jennifer.jones
Employees Worked With
Dean Brown, Zay Patterson, Alex Clifton, Jaylen Rudisell, Brian Dowless
