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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,756 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,756 reviews

November 11, 2023

David Machold made this a very enjoyable visit. He explained all well and in detail More

by moodyoib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold, Marija Snow
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Moodyoib, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte!

November 11, 2023

Always courteous and professional! No. Surprises! Dave Machold was extremely helpful assisting me and my decision on new tires More

by kirk.lee.castle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Kirk.lee.castle, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.

November 11, 2023

Brian Dowless did a great job for me. He's the best! I had a nail in my tire and he worked me in and fixed it More

by freddulawmf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Freddulawmf, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

November 11, 2023

I have been a faithful customer of Lexus Charlotte on Independence Blvd. for years and have been treated with great care and respect by everyone there especially Jeff Granzen. Thank you Lexus Charlotte f More

by tph4tj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Spears, Jeffrey Granzen, Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Tph4tj, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. We are always more than happy to assist you if anything else comes up. Take care!

November 11, 2023

I love to have my car service at this dealership due great service, staff respectful to customers, finishing service on time with high expectations. I usually get great advice and help from Brian Dowles More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 11, 2023

Hendrix people separate it from its competitors. I have purchased five vehicles from the Independence dealership and have never had a bad experience with the sales staff, finance, or service reps. B More

by Bfurman83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Bfurman83! We're so happy we were able to help you out! Brian does a wonderful job and we’re glad that was the case during your visits!

November 11, 2023

Very good service department! Always happy with the attention to details. They are the best! More

by jhutchens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Jhutchens, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

November 11, 2023

My point of contact at Lexus Charlotte is Brian Dowless, he has been an awesome help to all my automotive needs. I appreciate his knowledge and help. More

by RF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 11, 2023

Brian Dowless is a top rate service advisor-knowledgeable,helpful and fun! He made my last experience easy and I left with a smile on my face! Highly recommend choosing Brian as your a More

by mastiegel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Mastiegel, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charlotte

November 11, 2023

Brian Dowless was an absolute delight to work with. He was thorough, informative and prompt in all the did. He is an asset to your organization. David Chadwick More

by davidechadwick32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Davidechadwick32, we are very happy to have provided you with such a positive experience!

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