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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,756 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,756 reviews

November 17, 2023

I have taken my Lexus to this dealer for 5 1/2 years. Michael Mirek is my service guy. He's the best!! He takes really good care of me ... the main reason I continue to take my car there for service. More

by beth.m.anderson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Beth.m.anderson1, we are glad we could help! Thank you for allowing us the opportunity to serve you over the past 5 years! Have a great day!

November 17, 2023

Not pleased with service looking at purchasing a 2023 RX. The best thing at the dealership is my Service Tech, Mike Mirek. More

by twardassoc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Ryan Ruland at 704-594-1706. We look forward to hearing from you soon.

November 17, 2023

David Machold, my service advisor has been wonderful to work with! He is very helpful and knowledgeable. He even talked with me when I was on my way to northern Virginia and was worried about something on More

by Puppy lover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Puppy Lover, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! Dave does a wonderful job with all of his guests and we are glad that you agree! We hope to see you soon!

November 17, 2023

Outstanding service. Very receptive to my needs. Michael Mirek goes over board to satisfy my wife and I. A real pleasure to interact with. More

by marvinb60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Marvinb60, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

November 17, 2023

My last visit with Lexus was on Independence Blvd. amy service associate was Michael Mirek and I was extremely satisfied with him and the service on my vehicle. I was pleased with his attention to More

by simsjan21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Simsjan21, thank you so much for your positive comments about Mike and the team here at Hendrick Lexus Charlotte! Thank you, and have a fantastic day!

November 17, 2023

I have had outstanding service with Michael Mirek as my service advisor, He keeps me informed on all services and future automotive concerns to look out for with each visit, I appreciate his honesty and ha More

by linw07
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Linw07, thank you so much for your positive comments about Hendrick Lexus Charlotte! We’ll be sure to pass these along to Mike. Have a wonderful day!

November 14, 2023

First class facility and first class service. David Machold was great to work with. Lounge amenities were very good. More

by geoshab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Geoshab, thank you for taking the time to leave a review for us at Hendrick Lexus Charlotte. We're happy we could meet your expectations!

November 14, 2023

I love the way Hendrick Lexus Charlotte handled the car buying process from start to finish. They did a nice job following up with me on a regular basis. More

by Isy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, Ivan Blair
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 14, 2023

Brian was very helpful and provided additional information for future services available. He kept me posted on the progress and completion of the maintenance appointment. More

by kmk14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Kmk14, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 13, 2023

Recently had a recall addressed at the Hendrick Lexus in Charlotte. As this is the first time owning a Lexus, I found the service and everything that went along with it to be totally professional! Includin More

by Buddy Kalin
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Buddy Kalin, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! We’ll be sure to pass this along to Dave. Have a great day!

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