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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
1,756 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 1,756 reviews

November 25, 2023

Brian Dowless was most informative and helpful. Brian exhibited excellent customer service and was very knowledgeable. More

by Ms. Harrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Ms. Harrison, your satisfaction is our top priority and Brian understands that! Thank you for sharing.

November 25, 2023

Great customer service from Brian Dowless and great care given to my vehicle. Always a great experience. More

by missmickey75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Missmickey75, we are glad we could help! If you need anything at all, please don't hesitate to reach out!

November 25, 2023

Got the runaround for 2 days from internet sale asked to speak to the used car mgr explained that I was a former USED CAR DIRECTOR for Hendrick automotive and he just tried to pass me off to another salespe More

by golfatbc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Used car mgr, Nick Mainor
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Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Golfatbc, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Ryan Ruland at 704-594-1706. We look forward to hearing from you soon.

November 24, 2023

Hayden was outstanding! So patient as I enemy back and forth on models. Ralph in technology did a great job explaining all the fields. Gentleman in Finance name started with More

by petersonjillian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hayden Sales, Ralph Technology and Guy with D in fainace. 5 stars for all
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Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Petersonjillian, thank you so much for your positive comments about Hayden, Ralph, and the rest of the Hendrick Lexus team! We are always more than happy to assist you if anything else comes up. Take care!

November 20, 2023

Have always found the service department and Mike Mirek to be professsional in their service and explanation of what was being done. More

by whgill3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Whgill3, we really appreciate your feedback! Mike does an excellent job and we are lucky to have him on the team. Please let us know if you need anything else!

November 19, 2023

Service Department, technology agents, telephone operator all very good.Sales unprofessional even rude.I. can't remember managers name but I did write a review..I won't return to lease another Lexus . More

by Ziggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Mirek
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Ziggy, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact Ryan Ruland at 704-594-1706 to discuss further. Thank you, we appreciate your time.

November 19, 2023

I experienced excellent service through my advisor Michael Mirek at Hendricks Lexus in Charlotte, NC More

by claireritterpianist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Claire, thanks for sharing! We are always more than happy to assist you if anything else comes up. Take care!

November 17, 2023

Outstanding service, attention to detail, and professional delivery of the service and vehicle ownership process. More

by RCF Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

We are always more than happy to assist you if anything else comes up. Take care!

November 17, 2023

Had a fantastic experience as usual with Michael Meyrick at Hendrick Lexus. He’s always looking out for my best interests. More

by Bst1303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Bst1303, thank you so much for the positive review!

November 17, 2023

Michael Mirek in service is wonderful. He has always taken care of me and my vehicle, while at the dealership. More

by Sherrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Sherrie, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte!

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