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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,756 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,756 reviews

December 06, 2023

Vanessa Hardley did an outstanding job as my service advisor. She exceeded my expectations and provided level ten service. Excellent communication skills and personality. Thank you Vanessa. More

by nlcooper40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow, Vanessa Hardley
Dec 07, 2023 -

Hendrick Lexus Charlotte responded

Nlcooper40, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for allowing us to serve you!

December 05, 2023

Hendrick Lexus is great, Both for Sales and Service . They are a pleasure to work with for any question or problem. More

by marcsok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Dec 06, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

December 05, 2023

This services at Hendricks Lexus Charlotte have been outstanding thanks to Michael Mirek and staff More

by Billy Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 07, 2023 -

Hendrick Lexus Charlotte responded

Billy Jackson, your wonderful feedback and rating mean a lot to us.

December 05, 2023

Vanessa is the only advisor that I like to deal with. She has the best customer service hands down. She’s very professional, knowledgeable and thorough. When my vehicle needs to be serviced and she’s out More

by anitatuitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Dec 07, 2023 -

Hendrick Lexus Charlotte responded

Anitatuitt, we are so happy to read such a great review about experience with Vanessa at Hendrick Lexus Charlotte! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 05, 2023

Have always received excellent service at this dealership and from Vanessa. I can trust that the work is done properly. More

by cpolshak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Dec 07, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how Vanessa did. She is wonderful!!!! We hope you have a great day!

December 05, 2023

Vanessa Hardley is awesome! Thank you so much for a quick and easy experience! Will gladly be back. More

by David Le
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Dec 07, 2023 -

Hendrick Lexus Charlotte responded

David Le, we are so pleased you enjoyed your visit with Vanessa to Hendrick Lexus Charlotte!

December 04, 2023

Always pleasant to visit. Good, positive attitude of everyone I encounter. Facilities are always clean and neat. More

by Tom Hatfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Fredette, Michael Mirek
Dec 06, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 30, 2023

Dave Machold is the best in the service department. He had always been first class just like the dealership. He has always helped me and explains things in detail. You can’t get better than him. the More

by Vjj4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 02, 2023 -

Hendrick Lexus Charlotte responded

Vjj4, thanks for your praise and kind comments about our team. Dave is simply the best! WE LOVE HEARING THAT! Please let us know if you need anything additional!

November 29, 2023

I've been having service at Lexus of Charlotte since 2001. It's always been great and everyone is very professional and kind. More

by Lorraine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Lorraine, we're glad to hear you enjoyed your visit and we appreciate your loyalty over the years! Have a great day!

November 28, 2023

Fantastic team with focus on customer service and retention. Terrific experience from sales to service. Our go-to Lexus dealer! More

by Bobbymac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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