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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,204 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,204 reviews

June 02, 2025

I have consistently taken my car here for service over the last 6 years, and every time I come in I am beyond pleased with the level of attention and care provided by the service team. They go above and b More

by david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz
Jun 06, 2025 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 02, 2025

Excellent service every time I visit. They also have a loaner available for me every visit. More

by Nat Brizz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jun 06, 2025 -

Hendrick Lexus Charlotte responded

Nat Brizz, we're glad you had such a wonderful experience with us!

June 02, 2025

Purchased a TX 350 and Amber Johnson, Technology Specialist did an awesome job on going over all the technology features on the car. Of course my head is about to explode LOL. She was very through More

by jjordan0422
Recommend Dealer
Yes
Employees Worked With
Kelvin Parsons
Jun 06, 2025 -

Hendrick Lexus Charlotte responded

Jjordan0422, we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!

June 01, 2025

Marisa was supremely helpful in walking me through what was needed during my visit while Adrian (who always takes excellent care of me) was out of office. Will always ask for them when I come in More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz, Marisa Kovaly
Jun 04, 2025 -

Hendrick Lexus Charlotte responded

Jj, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

May 31, 2025

Great experience from the minute I drove in. The team is well prepared and work well together. Mike Underwood never disappoints as my contact. More

by Ldprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester- checks tires when you enter the dealership. , Mike Underwood
Jun 04, 2025 -

Hendrick Lexus Charlotte responded

We appreciate your positive review about your recent experience with us!

May 31, 2025

My experience today was excellent. My service advisor (Michael Underwood) was very polite, professional and knowledgeable. I see know reasons to go anywhere else. More

by Mona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Jun 01, 2025 -

Hendrick Lexus Charlotte responded

Mona, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

May 31, 2025

Amber was such a great help. Nice, patient, and knowledgeable. She put me at ease. More

by lisajones0202
Recommend Dealer
Yes
Employees Worked With
Mallorie
Jun 04, 2025 -

Hendrick Lexus Charlotte responded

We appreciate your positive review about your recent experience with us!

May 30, 2025

I did my purchase remotely (Virginia). Fantastic experience! My sales person (Mallorie ) was ver good and I never felt a sales push at all. Car was delivered without any issues. Definitely More

by Dolbec
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mallorie Williams
Jun 01, 2025 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 30, 2025

Great people and great service very professional work done in timely manner at a great price More

by terry.pressley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Jun 01, 2025 -

Hendrick Lexus Charlotte responded

Terry.pressley, your satisfaction is our top priority. Thanks for your support over the years Terry!

May 30, 2025

This is our third car purchase from this dealer. Everyone has been smooth and hastle free. More

by PTS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mirek, Nick Mainor, Marija Snow
Jun 01, 2025 -

Hendrick Lexus Charlotte responded

Pts, thank you for the high star rating!

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