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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
1,757 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 1,757 reviews

October 23, 2024

Great experience with my service advisor, Dave Machold. He always gives excellent advice and recommendations. More

by edward.grant08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Dave Machold
Report | Print
Oct 25, 2024 -

Hendrick Lexus Charlotte responded

Edward.grant08, thank you so much for the positive review! Thank you, and have a fantastic day!

October 23, 2024

Cooper Lucas and Ralph Yerkes were very nice, friendly and helpful, thanks a lot for everything you guys did to help me, I appreciate it More

by Broomemaster3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes ,technology specialist, was great, Ivan Blair, Lucas Cooper
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Oct 25, 2024 -

Hendrick Lexus Charlotte responded

Broomemaster3, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

October 23, 2024

Hendrix Lexus provides quality customer service and make sure all your concerns and needs are met. More

by llmack908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Oct 25, 2024 -

Hendrick Lexus Charlotte responded

Llmack908, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte.

October 23, 2024

David M was wonderful and a real pleasure. He was honest and extremely helpful. If I lived closer I'd def be coming back as the service was amazing! More

by meaghan.e.tolson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Oct 25, 2024 -

Hendrick Lexus Charlotte responded

Meaghan.e.tolson, we're glad you had such a wonderful experience with us!

October 19, 2024

Dave Machold, my service advisor took care of my car for a State inspection and got it in and out quickly. He also helped with a couple of IT items that I needed. Dave always makes sure that I experience a More

by holofchak22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Oct 24, 2024 -

Hendrick Lexus Charlotte responded

Holofchak22, we are so happy to read such a great review about Hendrick Lexus Charlotte!

October 18, 2024

Brian Dowless always takes great care of all our auto needs! Excellent customer service!!! Thanks More

by Phyllis G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Oct 24, 2024 -

Hendrick Lexus Charlotte responded

Phyllis G, thank you so much for the positive review! We appreciate your loyalty and look forward to your next visit!

October 18, 2024

Brian Dowless, is the best very good customer service and make sure you are good. More

by teryoung8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Oct 24, 2024 -

Hendrick Lexus Charlotte responded

Hello Teryoung8, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 18, 2024

Michael Mirek is the best! ! Great to work with. Very professional and courteous! Always a pleasure to deal with!! More

by cmccotter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Report | Print
Oct 19, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 18, 2024

Brian Dowless and the entire team at Hendrick Lexus provided great service for my RX 350. Everything was explained upfront with no surprises. Service was completed faster than expected with no issues. More

by Pops Truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Oct 19, 2024 -

Hendrick Lexus Charlotte responded

Pops Truck, thank you for sharing your recent visit details! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

October 18, 2024

Brian Dowless is amazing! I always know I am in good hands with him. He makes the process smooth and stress free. More

by Regina8farmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood, Brian Dowless
Report | Print
Oct 24, 2024 -

Hendrick Lexus Charlotte responded

Regina8farmer, thanks for your praise and kind comments about our team.

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