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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,102 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,102 reviews

August 14, 2024

I absolutely enjoy going to this dealer. They are very professional and provide great customer service. Adrian Cordero was my service provider and he did a great job with updating and giving More

by vy williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cordero, Michael Mirek, Ivan Blair, Vanessa Hardley
Aug 16, 2024 -

Hendrick Lexus Charlotte responded

Vy Williams, we're glad you had such a wonderful experience with us! Thank you for the opportunity to serve you! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2024

Great service ! Everyone especially our service advisor, Marisa Kovaly, was very attentive. Service was quick and didn’t try to add in additional items. Other tha More

by Mconnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Aug 16, 2024 -

Hendrick Lexus Charlotte responded

Mconnell, thank you for the high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 13, 2024

Adrian Cruz-Cordero was pleasant and helpful and kept me updated throughout the entire repair. Thank you More

by Randalltyre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz-Cordero
Aug 17, 2024 -

Hendrick Lexus Charlotte responded

Randalltyre, we are so happy to read such a great review about Hendrick Lexus Charlotte! Great job Adrian!

August 12, 2024

Awesome. .....awesome....awesome! Good experience....great customer service experience and assistance from staff....good job More

by db1ack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa kovaly
Aug 16, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We love hearing our customers brag on us and especially our employees! We hope you have a great day!

August 12, 2024

Drove 3. 5 hours for this car. The dealership was outstanding and their personnel matched. My salesman Aaron Gordy did a wonderful job balancing on a really bu More

by jlce88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, Aaron Gordy
Aug 15, 2024 -

Hendrick Lexus Charlotte responded

Jlce88, we are glad we could help! Thank you for the detailed account of your time spent here. We think our team is great and appreciate you as a customer!

August 12, 2024

Marisa Kovaly was very professional and easy to deal with. I would definitely recommend asking for her on your next visit to Hendrick Lexus. More

by xx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Aug 16, 2024 -

Hendrick Lexus Charlotte responded

Xx, your satisfaction is our top priority. Thank you for the kind words about Marisa! We are always more than happy to assist you if anything else comes up. Take care!

August 12, 2024

The service was outstanding from every aspect. I believe this was all orchestrated by Adrian, my service manager. He is very knowledgeable, professional and recognized the time and service impact More

by Cggerber49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz-Cordero
Aug 16, 2024 -

Hendrick Lexus Charlotte responded

Cggerber49, we are so happy to read such a great review about Hendrick Lexus Charlotte! Thank you for the kind words about Adrian and we look forward to your next service visit!

August 12, 2024

I had a few questions that I expressed to the service representative. Marisa was very helpful! More

by barrygordon808
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kovaly, Marisa
Aug 16, 2024 -

Hendrick Lexus Charlotte responded

Barrygordon808, we really appreciate your positive review!

August 06, 2024

Marisa Kovaly was very professional, pleasant and respectful. I enjoyed working with her, she explained everything my car needed. More

by Sandoura5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Aug 07, 2024 -

Hendrick Lexus Charlotte responded

Sandoura5, we really appreciate your positive review! Until the next time we meet, take care!

August 05, 2024

Marisa Kovaly was great to work with during my car service today. She kept me informed and help prioritize other items found during my service. More

by dawn_martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kolvay
Aug 07, 2024 -

Hendrick Lexus Charlotte responded

Dawn_martin, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

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