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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
1,756 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 1,756 reviews

January 03, 2024

I was recently at Hendrick Lexus for service to my trunk, oil change and windshield wash issues. Vanessa Hardley always takes good care of me. She is professional, friendly and knowledgeable. Vanessa is avai More

by jjordan8703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
Jan 05, 2024 -

Hendrick Lexus Charlotte responded

Jjordan8703, thank you so much for your high rating! Thank you so much again for your feedback! We hope you have a great day!

January 03, 2024

I worked with Vanessa and she was terrific. She gets me in quickly and communicates with me throughout the check up. More

by chrismcgreevy12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
Jan 05, 2024 -

Hendrick Lexus Charlotte responded

Chrismcgreevy12, we're glad you had such a wonderful experience with us! Vanessa does a wonderful job! Thanks again for choosing Hendrick Lexus Charlotte

January 03, 2024

Vanessa was really professional and friendly. All questions were answered and my wife was very pleased with her service. More

by tromano5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
Jan 05, 2024 -

Hendrick Lexus Charlotte responded

Tromano5, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 03, 2024

Vanessa, per usual, provided stellar service! Thank you so much for making my visit and service easy peasy! More

by dawandab1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
Jan 05, 2024 -

Hendrick Lexus Charlotte responded

Dawandab1, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!

January 03, 2024

Vanessa Hardley is a true professional! Thanks to Vanessa and her team, my car is running smoothly. Vanessa is a great listener and works with you to ensure your car is serviced with exce More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
Jan 05, 2024 -

Hendrick Lexus Charlotte responded

Liz, your satisfaction is our top priority. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

January 03, 2024

Vanessa was great. It was easy to get in and out and I was able to get my car back same day. More

by lindsay.b.broome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
Jan 05, 2024 -

Hendrick Lexus Charlotte responded

Lindsay.b.broome, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charlotte

January 03, 2024

Vanessa was very friendly and professional. My car was serviced very quickly and she answered all my questions. Would definitely recommend her to my friends. More

by kristie.guptill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
Jan 05, 2024 -

Hendrick Lexus Charlotte responded

Kristie.guptill, thank you so much for the positive review! Until the next time we meet, take care!

December 26, 2023

The problem was solved in good time and I’m very pleased with the experience More

by 28searay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Report | Print
Dec 28, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 22, 2023

Vanessa’s support was stellar and professional. It was a stress free servicing of my vehicle. More

by lusconetn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow, Vanessa Hardley
Report | Print
Dec 23, 2023 -

Hendrick Lexus Charlotte responded

Lusconetn, thank you so much for the positive review! Kudos to Vanessa for always providing the best service for our guests!

December 22, 2023

Had a great experience today with teaching me about my new Lexus Ralph did an awesome job, thank you very much More

by Bsmothers817
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes
Report | Print
Dec 23, 2023 -

Hendrick Lexus Charlotte responded

Hi Bsmothers817, we are very happy to have provided you with such a positive experience!

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