Hendrick Lexus Charlotte

Convenient friendly service. Having an option for the dealer pick up the car a return it to us is great. Having an option for the dealer pick up the car a return it to us is great. More

Love working with the service department at Lexus. Michael Mirek is always very helpful and great to work with. Michael Mirek is always very helpful and great to work with. More

Vanessa Hardley provided excellent customer service and followed up after my service was complete to ensure my car was serviced well. I appreciate this level of customer service. Thank you Vanessa. followed up after my service was complete to ensure my car was serviced well. I appreciate this level of customer service. Thank you Vanessa. More

Bruce Fredette was an excellent salesperson to work with, and Ralph Yerkes really did a great job helping us understand the technology of the RX 350. Highly recommend! and Ralph Yerkes really did a great job helping us understand the technology of the RX 350. Highly recommend! More

Vanessa Hardley provided excellent service and was a pleasure to work with throughout my entire experience. Great job! pleasure to work with throughout my entire experience. Great job! More

Poor experience from buying the warranty plans from the dealer. First, during purchase it didn't clearly disclose the conditions of using these plans for future maintenances. Second, it took quite some eff dealer. First, during purchase it didn't clearly disclose the conditions of using these plans for future maintenances. Second, it took quite some efforts to receive the warranty documents which should have been included in the USB drive containing other car purchasing paperwork. Then I found out that you have to use the selling dealer to receive futute MNT. So I decided to cancel the MNT, but keep the VSC warranty which you can use in any dealers close to you. Third, canceling the maintenance plan was a big hassle and required a lot of follow-ups. Eventually I had to contact SPP to have the cancellation done. More

I enjoy having my car serviced at Hendrick Lexus Charlotte specifically working with Vanessa Hardley as she is consistently thorough and provides a pleasurable experience. Vanessa takes the time to Charlotte specifically working with Vanessa Hardley as she is consistently thorough and provides a pleasurable experience. Vanessa takes the time to explain to me different recommendations and things going on with my car to a level where I understand them and can make sound decisions. I trust that my vehicle is always in great hands when doing business with Hendrick Lexus Charlotte and would recommend all Lexus owners to check them out if you’re looking for quality, reliable care. More

Great service! Vanessa Hardley is the best!! Very helpful and super friendly as well. Love working with her. Vanessa Hardley is the best!! Very helpful and super friendly as well. Love working with her. More

Vanessa Hardley provided great service for my ES-350. Performed the 18-month service and washed the car in about 80 minutes. Very satisfied. Performed the 18-month service and washed the car in about 80 minutes. Very satisfied. More

Vanessa Hardley was excellent. She provided polite and professional service throughout the entire process and kept me informed via text. She provided polite and professional service throughout the entire process and kept me informed via text. More