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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,102 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,102 reviews

August 21, 2024

I bought my LX 570, new in 2009. Your Dealership has serviced my car for the last 15 years. The entire staff is amazing. Brian Dowless, is my Service Representative and he always mak More

by tracykiser2255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Mohr, Brian Dowless
Aug 24, 2024 -

Hendrick Lexus Charlotte responded

Tracykiser2255, we are so happy to read such a great review about Hendrick Lexus Charlotte! It has been our genuine pleasure to serve you over the past 15 years. Thank you for your continued support!

August 21, 2024

My wife and I love working with Brian Dowless on our service needs!! He makes my wife's experience enjoyable. More

by john.larkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Aug 24, 2024 -

Hendrick Lexus Charlotte responded

John.larkin, your wonderful feedback and rating mean a lot to us. Thank you for choosing Hendrick Lexus charlotte!

August 20, 2024

As always, Service Consultant Brian Dowless and Technician Anthony Dowless went the extra mile to ensure a professional and ideal service experience! More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technician Anthony Dowless, Brian Dowless
Aug 23, 2024 -

Hendrick Lexus Charlotte responded

Ken, thank you for the high star rating and your feedback! We hope you have a great day!

August 20, 2024

Brian Dowless was very helpful in my service with the dealership. He showed he knew what was going on with my car and let me know of any other problems within a decent time frame. More

by Whadden4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Aug 23, 2024 -

Hendrick Lexus Charlotte responded

Whadden4, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

August 20, 2024

This dealership is excellent but what makes it so are people like Brian Dowless. He is my service and is most supportive and reliable More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Aug 23, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how Brian did. We hope you have a great day!

August 20, 2024

This dealership is top-notch. My service advisor, Mike Mirek, is second to none. He is very responsive and gets things done. He always keeps me advised as to what is going on w More

by Donny B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Aug 23, 2024 -

Hendrick Lexus Charlotte responded

Donny B, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. We know how lucky we are to have MIke on our team!

August 20, 2024

Great job by my service advisor, Brian Dowless, getting my problem solved quickly and effectively! More

by moreysheff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Aug 23, 2024 -

Hendrick Lexus Charlotte responded

Thank you, and have a fantastic day!

August 20, 2024

Dreading vehicle service and repair visits is a thing of the past since working with Hendrick Lexus and especially because of Brian Dowless. He has earned our trust with his proficiency and consistent care More

by robcarlloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Aug 23, 2024 -

Hendrick Lexus Charlotte responded

Robcarlloyd, thank you so much for your high rating! We hope to see you soon!

August 19, 2024

My service advisor Michael Mirek was excellent. My first experience but not my last. Thanks More

by Dham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Aug 23, 2024 -

Hendrick Lexus Charlotte responded

Dham, we are glad we could help!

August 19, 2024

Michael Mirek was great to work with and will definitely be back for service when I’m due again More

by jcwatne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek, Brandon Culpepper
Aug 23, 2024 -

Hendrick Lexus Charlotte responded

Jcwatne, we really appreciate your positive review! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

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