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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,756 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,756 reviews

February 06, 2024

My recent service was outstanding. Not only did Marija Snow take such good care of me this time, she did so as well 6 weeks ago when I cam in with a flat tire. That kind of service mea More

by jim.thorp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Feb 10, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!

February 06, 2024

Was very impressed with Maria Snow. Very professional but at the same time extremely friendly. Would definitely ask for her in the future. More

by Anniecat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Feb 10, 2024 -

Hendrick Lexus Charlotte responded

Anniecat, thanks for your praise and kind comments about Marija! Have a great day!

February 06, 2024

Vanessa Hardly always provide professional service. I always ask for her.. She knows my car and answers any questions I have. More

by Lillian.McRae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Parsons, Vanessa Hardley
Feb 08, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how Vanessa did. We hope you have a great day!

February 06, 2024

Everyone from Sales to service has always been extremely responsive and friendly. I am a repeat customer There was no spot to rate but Ralph Yerkes would be a 5! More

by Joanne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph yerkes , Duke Hergatt, Brian Dowless
Feb 08, 2024 -

Hendrick Lexus Charlotte responded

Joanne, we are so happy to read such a great review about Ralph and the team here at Hendrick Lexus Charlotte!

February 05, 2024

They are professional and friendly. I've enjoyed working with Vanessa for a couple years now. She is always helpful and very knowledgeable. More

by Lorraine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Feb 08, 2024 -

Hendrick Lexus Charlotte responded

Lorraine, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!

February 05, 2024

I had a problem with my tire inflation lite and took it to a garage! No help. So I called the best service agent in the shop, Vanessa and she took care of it. Since they fixed the problem it has worked ev More

by clarkservices.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek, Vanessa Hardley
Feb 08, 2024 -

Hendrick Lexus Charlotte responded

Clarkservices.net, your satisfaction is our top priority. So glad we were able to get you in and back on the road! Have a great day!

February 05, 2024

Vanessa Hardley did a wonderful job setting up my service requirements for my Lexus. Couldn't be more pleased! Sam Orr More

by slorrmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Feb 08, 2024 -

Hendrick Lexus Charlotte responded

Slorrmd, we are so happy to read such a great review about Hendrick Lexus Charlotte!

February 03, 2024

Thanks James Lang for your excellent job today! We are so happy to have your service! More

by Qiumei
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lang
Feb 08, 2024 -

Hendrick Lexus Charlotte responded

Qiumei, your satisfaction is our top priority.

February 03, 2024

The representatives we worked with were knowlegable,patient and professional. Not a high pressure sale dealership at all. Very pleasant experience. More

by Randy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, Duke Hergatt, Ivan Blair
Feb 08, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 01, 2024

They are pretty good at addressing my needs and are pleasant to work with. I had David Machold and he was very good. I will ask for him next time. More

by marybethvalentine2
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Feb 02, 2024 -

Hendrick Lexus Charlotte responded

Marybethvalentine2, we are glad we could help!

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