Hendrick Lexus Charlotte

Mike Underwood is an exceptional dealer. He’s friendly, knowledgeable and always explains to me why I need a particular service. He also lets me know if I can wait for the service. Walks you He’s friendly, knowledgeable and always explains to me why I need a particular service. He also lets me know if I can wait for the service. Walks you to your loaner and always have good communication. More

Mike Underwood was awesome. He was very clear and helpful. I greatly appreciate being educated on the benefits of the maintenance programs. Mike is a great representative o He was very clear and helpful. I greatly appreciate being educated on the benefits of the maintenance programs. Mike is a great representative of this dealership. More

Fantastic service from Technology Specialist, Ralph Yerkes. Got my Waze app up and running again!! Yerkes. Got my Waze app up and running again!! More

Ralph was great at explaining all the features. Thank you. Appreciate all the time spent. Thank you. Appreciate all the time spent. More

Mike Underwood took good care of me. He was knowledgeable, polite and understanding of my situation as I was visiting Charlotte not a resident. He was knowledgeable, polite and understanding of my situation as I was visiting Charlotte not a resident. More

Love going to Hendrick Lexus Charlotte, they are on top of their game when it comes to personal service. of their game when it comes to personal service. More

Staff very good. Especially Marija Snow. Very good at her job. All personal very accommodating. 😊 Especially Marija Snow. Very good at her job. All personal very accommodating. 😊 More

Mike Mirek has been my consultant for over 10 years. He is always pleasant and helpful. I especially appreciate that he go over the needed services and the costs upfront. He has always been very accommo He is always pleasant and helpful. I especially appreciate that he go over the needed services and the costs upfront. He has always been very accommodating. More

Since 2007 I’ve been taking my Lexus SUV’s to this dealership. Mike Underwood is my go to Service Advisor. Professional, patient and knowledgeable about the lexus brand. Mike is family so I trust him dealership. Mike Underwood is my go to Service Advisor. Professional, patient and knowledgeable about the lexus brand. Mike is family so I trust him to give me the best information on how to keep my lexus safe for driving. More

I've used Hendrick Lexus in Charlotte for over 10 years to service my vehicles. Aside from the great vehicles Lexus manufactures, one of the main reasons I've remained loyal is my service provider at Hend to service my vehicles. Aside from the great vehicles Lexus manufactures, one of the main reasons I've remained loyal is my service provider at Hendrick, Mike Underwood. He's attentive, has given me great advice over the years and is just a pleasure to work with. My husband saw what great care I was given and it prompted him to buy his first Lexus and make sure Mike was his service provider as well. He's super happy with his decision to move over to Lexus as a result. More