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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,103 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,103 reviews

September 24, 2024

Micheal Mirek was very easy to work with! He made the process seamless! Thank you so much! More

by Ruth Russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

Ruth Russell, we are glad we could help! Have a great weekend!

September 23, 2024

Michael Mirek is a great service technician! ! He always keeps me in the loop during service appointments! More

by LynnieB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Fredette, Michael Mirek
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

Lynnieb, it's experiences like yours that really keep us motivated!

September 23, 2024

Great service, even though small that time. I always request Michale Merik as my adviser. He is patient, and excellent explaining details to me. I trust him to be fair with me. Good guy. More

by rculp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

Rculp2, thanks for your praise and kind comments about our team.

September 23, 2024

Very happy with my recent car service - Brian Dowles provided excellent customer service and I have peace of mind knowing that my car was back to normal after required repairs and routine service! More

by munekiyo913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Culpepper, Brian Dowless
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 23, 2024

Brian Dowless was very helpful and always professional. The service given was prompt and courteous. More

by juliarmoore84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 22, 2024

Brian is a great service tech always takes care of us thank you sir thanks Lexus team More

by Bryantandjoyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

Bryantandjoyce, we're happy you found Brian to be so supportive during your experience here at Hendrick Lexus Charlotte.

September 21, 2024

Clean and well kept dealership. Staff always greets you with a smile. Some of the best staff I have ever worked with. More

by Fire343fighter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

Fire343fighter, we really appreciate your positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

September 21, 2024

Brian Dowless is as great as any service advisor anyone could ever hope for! He took the time and care to go above and beyond what was required for my service. More

by LizJo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

Thank you for the kind words about Brian and our team! We can't wait to see you again, have a great day.

September 21, 2024

This was my first servicing at Lexus. Brian Dowless was incredible. I will definitely be returning to this location to work with Brian when my next service is due. Thank you Brian. More

by Martym1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

Martym1974, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

September 21, 2024

I love Hendrick Lexus. The organization has been good to me(and my car).. what makes it exceptional, though, is the people. In particular the service managers. I’ve really More

by Lizlea55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Mohr, Mike Underwood, Brian Dowless
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

Lizlea55, your wonderful feedback and rating mean a lot to us. We appreciate the opportunity to serve you!

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