Hendrick Lexus Charlotte

I had the pleasure of working with Dave for service. He kept me informed on exactly what was going on. Easy to talk to and text. Thanks Dave! He kept me informed on exactly what was going on. Easy to talk to and text. Thanks Dave! More

This dealership is very clean and friendly. The waiting area was very comfortable and the employees were very friendly. David Machold was very attentive and kept me updated on everything t The waiting area was very comfortable and the employees were very friendly. David Machold was very attentive and kept me updated on everything that was going on with my car. I had oil change, recall work done and received my extra key at this visit . I have a severe Latex allergy and was assured by David Machold that he would personally contact the technician and advise him of my situation. I really appreciated that . More

Dave Machold was GREAT! Superb customer service and very kind and communicative. Lucky I got to work with him today Superb customer service and very kind and communicative. Lucky I got to work with him today More

I have been very pleased with all of my interactions with Hendrick Lexus Charlotte. I have bought 5 cars from them in the last 20 years, and have had all of those cars serviced at the dealership with no pro Hendrick Lexus Charlotte. I have bought 5 cars from them in the last 20 years, and have had all of those cars serviced at the dealership with no problems. Dave Machold is my service rep, he has taken good care of me and I will continue to ask for him. More

This is the only Lexus dealership close to me and I find the Service Department to be operating at an exceptionally high level. The sales department does not rate as high. the Service Department to be operating at an exceptionally high level. The sales department does not rate as high. More

My use of this dealership is based on the service department's , Particular Mike Mirek. department's , Particular Mike Mirek. More

5 stars out to BJ Muckelvene, Ivan Blair and Ralph Yerkes and the rest of the team who did great to assist me. Really appreciate their time commitment and follow through! and the rest of the team who did great to assist me. Really appreciate their time commitment and follow through! More

Professional. Over all awesome and Friendly faces and a very easy process. Will definitely go back!! Over all awesome and Friendly faces and a very easy process. Will definitely go back!! More

Marija Snow is great to work with and always explains the service recommendations that is needed... service recommendations that is needed... More

Worked with Ralph Yerkes today. He really took the time to help with the issues we were having with the Lexus app. Calm, polite and extremely patient. Was thorough and took care of He really took the time to help with the issues we were having with the Lexus app. Calm, polite and extremely patient. Was thorough and took care of our problems. Excellent service. Dealership is lucky to have Ralph. More