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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,659 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,659 reviews

February 03, 2024

Thanks James Lang for your excellent job today! We are so happy to have your service! More

by Qiumei
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lang
Feb 08, 2024 -

Hendrick Lexus Charlotte responded

Qiumei, your satisfaction is our top priority.

February 03, 2024

The representatives we worked with were knowlegable,patient and professional. Not a high pressure sale dealership at all. Very pleasant experience. More

by Randy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, Duke Hergatt, Ivan Blair
Feb 08, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 01, 2024

They are pretty good at addressing my needs and are pleasant to work with. I had David Machold and he was very good. I will ask for him next time. More

by marybethvalentine2
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Feb 02, 2024 -

Hendrick Lexus Charlotte responded

Marybethvalentine2, we are glad we could help!

February 01, 2024

Thank all! ! Excellent customer service salesmen and tech and Mr.Ralph yerkes and Mr. Duke.Nice or keep it up!!! Thanks guys More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Duke Hergatt
Feb 03, 2024 -

Hendrick Lexus Charlotte responded

Sam, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!

January 31, 2024

Great customer service! Everyone I worked with, Ralph, Jaylen, BJ, and Ivan were all amazing! More

by Ahowell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, BJ Muckelvene, Ivan Blair, Jaylen Rudisell
Feb 02, 2024 -

Hendrick Lexus Charlotte responded

Ahowell, your wonderful feedback and rating mean a lot to us. Thank you for the generous comments about our team! Have a great weekend!

January 30, 2024

Dave Machold is awesome - quickly determined the issue and fixed the problem. Very professional with outstanding communication. As a person also in a customer service industry, I can tell you that Dave More

by gmpharmd99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Feb 01, 2024 -

Hendrick Lexus Charlotte responded

Gmpharmd99, thanks for your praise and kind comments about our team. Dave is a true professional! Thank you for choosing Hendrick Lexus for your service needs!

January 30, 2024

I've been fortunate to have Dave Machold as the service consultant for my Lexus vehicles for a number of years. He communicates any issues effectively and follows up. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Feb 01, 2024 -

Hendrick Lexus Charlotte responded

Don, your satisfaction is our top priority. Thank you for choosing Hendrick Lexus!

January 29, 2024

It is always a pleasure to come to Hendrick Lexus. Mike Underwood is great and always takes care of my needs. We need more understanding people like him. More

by Phyllis Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Feb 01, 2024 -

Hendrick Lexus Charlotte responded

Phyllis Jones, thanks for your praise and kind comments about Mike and our team. Thank you, and have a fantastic day!

January 29, 2024

Dave Mchold was very nice, helpful and accommodating! !! I will certainly ask for his help my next visit. More

by lilliant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Feb 01, 2024 -

Hendrick Lexus Charlotte responded

Lilliant, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte!

January 29, 2024

Always quick and easy to schedule a visit. Dave Machold has been to great to work with and is always very responsive via text, email or phone call. Top notch facility and service consultant! More

by Melanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Feb 01, 2024 -

Hendrick Lexus Charlotte responded

Melanie, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

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