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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,659 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,659 reviews

February 06, 2024

The sales and technology departments were very helpful and professional. This is the second car I have bought at Hendrick on E. Independence Blvd in Charlotte and when I need another one I will go back. More

by Sandra.ann.martin
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, Jaylen Rudisell
Feb 10, 2024 -

Hendrick Lexus Charlotte responded

Sandra.ann.martin, we are so happy to read such a great review about Hendrick Lexus Charlotte! We'll be sure to pass along the comments!

February 06, 2024

Super service from sales process to on-going maintenance items. Marija Snow has assisted me twice thus far and her professionalism and superb customer service will continue to make me bring my car to her f More

by crutherford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Feb 10, 2024 -

Hendrick Lexus Charlotte responded

Crutherford, thank you so much for your high rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

February 06, 2024

The environment of this dealership is great, Marija Snow, the agent, very good service attitude. More

by Min Li
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Feb 10, 2024 -

Hendrick Lexus Charlotte responded

Min Li, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

February 06, 2024

My recent service was outstanding. Not only did Marija Snow take such good care of me this time, she did so as well 6 weeks ago when I cam in with a flat tire. That kind of service mea More

by jim.thorp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Feb 10, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!

February 06, 2024

Was very impressed with Maria Snow. Very professional but at the same time extremely friendly. Would definitely ask for her in the future. More

by Anniecat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Feb 10, 2024 -

Hendrick Lexus Charlotte responded

Anniecat, thanks for your praise and kind comments about Marija! Have a great day!

February 06, 2024

Vanessa Hardly always provide professional service. I always ask for her.. She knows my car and answers any questions I have. More

by Lillian.McRae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Parsons, Vanessa Hardley
Feb 08, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how Vanessa did. We hope you have a great day!

February 06, 2024

Everyone from Sales to service has always been extremely responsive and friendly. I am a repeat customer There was no spot to rate but Ralph Yerkes would be a 5! More

by Joanne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph yerkes , Duke Hergatt, Brian Dowless
Feb 08, 2024 -

Hendrick Lexus Charlotte responded

Joanne, we are so happy to read such a great review about Ralph and the team here at Hendrick Lexus Charlotte!

February 05, 2024

They are professional and friendly. I've enjoyed working with Vanessa for a couple years now. She is always helpful and very knowledgeable. More

by Lorraine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Feb 08, 2024 -

Hendrick Lexus Charlotte responded

Lorraine, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!

February 05, 2024

I had a problem with my tire inflation lite and took it to a garage! No help. So I called the best service agent in the shop, Vanessa and she took care of it. Since they fixed the problem it has worked ev More

by clarkservices.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek, Vanessa Hardley
Feb 08, 2024 -

Hendrick Lexus Charlotte responded

Clarkservices.net, your satisfaction is our top priority. So glad we were able to get you in and back on the road! Have a great day!

February 05, 2024

Vanessa Hardley did a wonderful job setting up my service requirements for my Lexus. Couldn't be more pleased! Sam Orr More

by slorrmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Feb 08, 2024 -

Hendrick Lexus Charlotte responded

Slorrmd, we are so happy to read such a great review about Hendrick Lexus Charlotte!

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