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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,102 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,102 reviews

October 19, 2024

Dave Machold, my service advisor took care of my car for a State inspection and got it in and out quickly. He also helped with a couple of IT items that I needed. Dave always makes sure that I experience a More

by holofchak22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Oct 24, 2024 -

Hendrick Lexus Charlotte responded

Holofchak22, we are so happy to read such a great review about Hendrick Lexus Charlotte!

October 18, 2024

Brian Dowless, is the best very good customer service and make sure you are good. More

by teryoung8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Oct 24, 2024 -

Hendrick Lexus Charlotte responded

Hello Teryoung8, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 18, 2024

Brian Dowless is amazing! I always know I am in good hands with him. He makes the process smooth and stress free. More

by Regina8farmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood, Brian Dowless
Oct 24, 2024 -

Hendrick Lexus Charlotte responded

Regina8farmer, thanks for your praise and kind comments about our team.

October 18, 2024

Brian Dowless and the entire team at Hendrick Lexus provided great service for my RX 350. Everything was explained upfront with no surprises. Service was completed faster than expected with no issues. More

by Pops Truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Oct 19, 2024 -

Hendrick Lexus Charlotte responded

Pops Truck, thank you for sharing your recent visit details! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

October 18, 2024

Brian Dowless always takes great care of all our auto needs! Excellent customer service!!! Thanks More

by Phyllis G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Oct 24, 2024 -

Hendrick Lexus Charlotte responded

Phyllis G, thank you so much for the positive review! We appreciate your loyalty and look forward to your next visit!

October 18, 2024

Brian Dowless, as always, provided for us an excellent service experience on my recent visit to have our GX 460 serviced. He's the best. He and the entire service team, including service tech Anthony Dowl More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kudos to service technician Anthony Dowless as well!, Brian Dowless
Oct 24, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 18, 2024

Michael Mirek is the best! ! Great to work with. Very professional and courteous! Always a pleasure to deal with!! More

by cmccotter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Oct 19, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 17, 2024

I had a great experience having my vehicle serviced. Mike Mirek, the service consultant was very helpful and professional. I feel thaat I am a valued customer when I have my vehicle services. More

by JJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Oct 19, 2024 -

Hendrick Lexus Charlotte responded

Jjc, thanks for your praise and kind comments about our team. We look forward to serving you again in the near future! Thank you for choosing Hendrick Lexus Charlotte!

October 17, 2024

Michael Mirek has been my service advisor for many years now. He has always been very helpful, understanding and patient. As a woman and a widow it is difficult to trust anyone in the auto repair business More

by beverly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry, the service manager has always been very patient and helpful in explaining things to me in a way that I understand. He is excellent!, Michael Mirek
Oct 19, 2024 -

Hendrick Lexus Charlotte responded

Thank you for taking the time to share your recent visit details with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 17, 2024

Micheal Merik was my service manger and he was excellent… The whole team did an outstanding job.. maintenance was very quick and efficient.. the dealership was neat and clean… great customer service five sta More

by Shawgreg61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Oct 19, 2024 -

Hendrick Lexus Charlotte responded

Shawgreg61, we are so happy to read such a great review about Hendrick Lexus Charlotte!

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